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stephenr63968928
Participant
January 7, 2017
Answered

Error: "Unexpected error opening catalog" occurs in Lightroom after Windows 10 upgrade

  • January 7, 2017
  • 1 reply
  • 734 views

I have had this problem since before Christmas when MS upgraded Windows again.

I have followed the instructions on the support page for this problem

Solutions

Solution 1: Install the Microsoft Visual C++ Redistributable 2012

Solution 2: Run Lightroom as an Administrator.

  1. Open the Program Files/Adobe/Adobe Lightroom folder.
  2. Right-click on the Lightroom.exe file.
  3. Choose Run as administrator.

Solution 3: Change the permissions on your catalog's folder.

  1. Select the folder your catalog is in. By default, this is your Pictures/Lightroom folder.
  2. Right-click on that folder.
  3. Choose Properties > Security > Edit.
  4. Select your user name in the Group or user names section. and click Full Control under Permissions.
  5. Click Apply, then click OK out of all the dialog boxes.

but still get the same result:-

I have tried choosing a backup catalog to see if that would get me going but it does not seem to want to take the old file names and load any of them up.

Anyone any suggestions?

Regards

Steve

    This topic has been closed for replies.
    Correct answer Mohit Goyal

    Hi stephenr,

    Please uninstall Lightroom, restart the machine and reinstall it from the creative cloud desktop app, also you can share your catalog download link on the private message with us and we can try open it at our end, you can use the Dropbox.

    Regards,

    Mohit

    1 reply

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity ManagerCorrect answer
    Community Manager
    February 1, 2017

    Hi stephenr,

    Please uninstall Lightroom, restart the machine and reinstall it from the creative cloud desktop app, also you can share your catalog download link on the private message with us and we can try open it at our end, you can use the Dropbox.

    Regards,

    Mohit