export heic to jpg

[miguel_elias_3737]

Hi!

When I try to export a Heic file, this message appears:

HEIC files are only supported with an active subscription (1)

  IMG_1236.HEIC (heic_unsupported_platform)

what that means?? I have my suscription to LR I dont undestand what happen.... What I should do.? I can edit the photo but I cant export it.

[davidminehart]

Mac or PC? OS version? LrC version? Did this work before? If so, anything
changed? What if you exit LrC, enter it, try again?

[Claire H.]

Hi @davidminehart, Welcome to the Lightroom Classic forums! We're glad to have you here. Could you please provide a bit more information to help us solve the issue you're experiencing? Specifically, we need to know your operating system, the version of Lightroom Classic you're using, and the steps you took to recreate the issue. Looking forward to helping you figure this out soon! Thanks! ^CH

[davidminehart]

I was here responding to another user's bug report, asking the sort of questions you posed to me. I do have problems, and will post them separately.