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florisv52597813
Participating Frequently
October 31, 2023
Question

Exporting photo's

  • October 31, 2023
  • 3 replies
  • 324 views

I get a "Unknown error" when I export a photo in LRC (latetest version).  When I don't give preferences in the format of the picture there is no problem but the file is much too big then. Can I solve this problem? How ?

    This topic has been closed for replies.

    3 replies

    GoldingD
    GoldingD
    Legend
    November 3, 2023
    Bibliotheekpad: C:\Users\User\Pictures\Lightroom\Backups\2019-08-01 1510\Lightroom Catalog.lrcat\Lightroom Catalog-2-v13.lrcat

    Nothing to do with your problem, but an oddity to mention.

     

    Why is your working catalog in a subfolder named Backups. Is that folder where you keep your backups?

     

    Backups should not be on the same drive as the original files

    If you need to recover a catalog backup, it should be copy'd from the backup location to the working location, then unzipped. 

     

    Your catalog location shown above gives me cause to think your backup strategy is poor, and will lead to problems. 

     

      F
      florisv52597813Author
      Participating Frequently
      November 6, 2023
      Hi there,

      Thanks for warning me. The path as described was done while I installed LR I suppose. I tried to make another location but I didn’t succed. How can I make an save location for my LR-backup?

      Yours sincerely,

      Floris van Woudenberg


      Verzonden vanuit Mail<> voor Windows
      dj_paige
      dj_paige
      Legend
      November 6, 2023

      The catalog backup should go in any folder on any disk that you have write access to (and enough space on the disk). Strongly advised that the backup is not on the same disk as the working catalog. You can create any folder you want and put the backups in there. You can tell LrC to put the backups in this folder via the backup dialog box (see here) option next to "Backup Folder".

      GoldingD
      GoldingD
      Legend
      November 3, 2023

      Your GPU info:

      NVIDIA GeForce GTX 1650 (27.21.14.5671)

       

      That would be v456.72, and that would be very out of date, very old. Three years two months old.

       

      Adobe lists old GPU drivers as a serious problem in their trouble support documents. 

       

      Your error message is classic GPU related.

       

      At the NVIDIA driver web page, the current driver is v546.0, released two days ago.

       

      You should have a NVIDIA app on your computer called GeForce Experience, use it to check for and update that driver. When you update the driver, select Custom for install type as to force a clean install. Also, select the Studio Driver. Studio drivers are more suitable to creative work, they are better tested as opposed to Game Ready drivers that are for Gamers.

       

      DO NOT trust Microsoft updates for GPU drivers.

       

      This video on GeForce Experience a bit old, but it works for the how to.

      https://youtu.be/UXPFxe0NtHM?feature=shared

       

       

        F
        florisv52597813Author
        Participating Frequently
        November 6, 2023
        Hi, thank you for assisting me. I didn’t know you have to updat the NVidia-driver. With your help I did this afternoon. Hopefully this solves the problem.

        Yours sincerely,

        Floris van Woudenberg


        Verzonden vanuit Mail<> voor Windows
        F
        florisv52597813Author
        Participating Frequently
        November 8, 2023
        Hi there,

        You advised me about a message I got "unknown error" when I exported a photo in LRC. You told me to get a update of the NVidia-driver. I did and it seems that the problem is solved. I am nog sure because I used LRC not very much till now. Thank you so far.
        But LRC on my laptop gives sometimes the same message when I want to export a photo. There is no NVidia on my laptop (I think) so I can't do the same "trick".
        I send you the systeminformation. Hopefully you can help me.

        Yours sincerely,

        Floris van Woudenberg
        Woerden
        Nederland

        Lightroom Classic-versie: 13.0.1 [ 202310121438-d2af310c ]
        Licentie: Creative Cloud
        Taalinstelling: nl
        Besturingssysteem: Windows 11 - Business Edition
        Versie: 11.0.22621
        Toepassingsarchitectuur: x64
        Systeemarchitectuur: x64
        Aantal logische processors: 8
        Processorsnelheid: 2,0GHz
        SQLite-versie: 3.36.0
        CPU-gebruik: 4,0%
        Ingebouwd geheugen: 6082,6 MB
        Het toegewezen GPU-geheugen dat door Lightroom wordt gebruikt: 2794,4MB / 2034,3MB (137%)
        Beschikbaar fysiek geheugen voor Lightroom: 6082,6 MB
        Fysiek geheugen gebruikt door Lightroom: 1666,8 MB (27,4%)
        Virtueel geheugen gebruikt door Lightroom: 5366,7 MB
        Aantal GDI-objecten: 634
        Aantal gebruikersobjecten: 1920
        Aantal proceshandelingen: 1876
        Cachegeheugengrootte: 6,2MB
        Interne Camera Raw-versie: 16.0 [ 1677 ]
        Maximumaantal door Camera Raw gebruikte threads: 5
        Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
        Virtueel geheugen Camera Raw: 796MB / 3041MB (26%)
        Fysiek geheugen Camera Raw: 940MB / 6082MB (15%)
        Dpi-instelling systeem: 120 dpi
        Bureaubladcompositie ingeschakeld: Ja
        Standaardgrootte voorvertoning: 1920 pixels
        Schermen: 1) 1920x1080
        Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Nee, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Nee

        GPU-info:
        DirectX: AMD Radeon(TM) Vega 8 Graphics (27.20.1028.1)
        Beginstatus: GPU voor beeldverwerking wordt standaard ondersteund, met ondersteuning voor aangepast exporteren
        Gebruikersvoorkeur: Automatisch

        Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom Classic
        Bibliotheekpad: C:\Users\user\Pictures\Lightroom\Lightroom Catalog-v13.lrcat
        Map Instellingen: C:\Users\user\AppData\Roaming\Adobe\Lightroom

        Geïnstalleerde plug-ins:
        1) AdobeStock
        2) Flickr
        3) Tetheringplug-in voor Nikon

        Config.lua-vlaggen: None

        Adapter 1: Leverancier : 1002
              Apparaat : 15d8
              Subsysteem : 134d1025
              Revisie : c2
              Videogeheugen : 2034
        Adapter 2: Leverancier : 1414
              Apparaat : 8c
              Subsysteem : 0
              Revisie : 0
              Videogeheugen : 0
        AudioDeviceIOBlockSize: 1024
        AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Luidsprekers (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
        AudioDeviceNumberOfChannels: 2
        AudioDeviceSampleRate: 48000
        Build: Uninitialized
        Direct2DEnabled: false
        GL_ACCUM_ALPHA_BITS: 0
        GL_ACCUM_BLUE_BITS: 0
        GL_ACCUM_GREEN_BITS: 0
        GL_ACCUM_RED_BITS: 0
        GL_ALPHA_BITS: 8
        GL_BLUE_BITS: 8
        GL_DEPTH_BITS: 24
        GL_GREEN_BITS: 8
        GL_MAX_3D_TEXTURE_SIZE: 2048
        GL_MAX_TEXTURE_SIZE: 16384
        GL_MAX_TEXTURE_UNITS: 8
        GL_MAX_VIEWPORT_DIMS: 16384,16384
        GL_RED_BITS: 8
        GL_RENDERER: AMD Radeon(TM) Vega 8 Graphics
        GL_SHADING_LANGUAGE_VERSION: 4.60
        GL_STENCIL_BITS: 8
        GL_VENDOR: ATI Technologies Inc.
        GL_VERSION: 4.6.13596 Compatibility Profile Context 20.10.28 27.20.1028.1
        GPUDeviceEnabled: false
        OGLEnabled: true
        GL_EXTENSIONS: GL_AMDX_debug_output GL_AMD_blend_minmax_factor GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_framebuffer_sample_positions GL_AMD_gcn_shader GL_AMD_gpu_shader_half_float GL_AMD_gpu_shader_half_float_fetch GL_AMD_gpu_shader_int16 GL_AMD_gpu_shader_int64 GL_AMD_interleaved_elements GL_AMD_multi_draw_indirect GL_AMD_name_gen_delete GL_AMD_occlusion_query_event GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_atomic_counter_ops GL_AMD_shader_stencil_export GL_AMD_shader_stencil_value_export GL_AMD_shader_trace GL_AMD_shader_trinary_minmax GL_AMD_sparse_texture GL_AMD_sparse_texture_pool GL_AMD_stencil_operation_extended GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_transform_feedback3_lines_triangles GL_AMD_transform_feedback4 GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index 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        GoldingD
        GoldingD
        Legend
        October 31, 2023

        Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

        F
        florisv52597813Author
        Participating Frequently
        November 3, 2023
        Hello,

        There I am again with another message from LRC, an unknown error while I was exporting a photo.
        This is the systeminfo:

        Lightroom Classic-versie: 13.0.1 [ 202310121438-d2af310c ]
        Licentie: Creative Cloud
        Taalinstelling: nl
        Besturingssysteem: Windows 11 - Business Edition
        Versie: 11.0.22621
        Toepassingsarchitectuur: x64
        Systeemarchitectuur: x64
        Aantal logische processors: 6
        Processorsnelheid: 2,9GHz
        SQLite-versie: 3.36.0
        CPU-gebruik: 1,0%
        Ingebouwd geheugen: 8139,5 MB
        Het toegewezen GPU-geheugen dat door Lightroom wordt gebruikt: 1125,4MB / 3962,0MB (28%)
        Beschikbaar fysiek geheugen voor Lightroom: 8139,5 MB
        Fysiek geheugen gebruikt door Lightroom: 813,1 MB (9,9%)
        Virtueel geheugen gebruikt door Lightroom: 5573,3 MB
        Aantal GDI-objecten: 1022
        Aantal gebruikersobjecten: 2842
        Aantal proceshandelingen: 2581
        Cachegeheugengrootte: 253,1MB
        Interne Camera Raw-versie: 16.0 [ 1677 ]
        Maximumaantal door Camera Raw gebruikte threads: 4
        Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
        Virtueel geheugen Camera Raw: 1440MB / 4069MB (35%)
        Fysiek geheugen Camera Raw: 1652MB / 8139MB (20%)
        Dpi-instelling systeem: 96 dpi
        Bureaubladcompositie ingeschakeld: Ja
        Standaardgrootte voorvertoning: 1920 pixels
        Schermen: 1) 1920x1080
        Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Nee, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Nee

        GPU-info:
        DirectX: NVIDIA GeForce GTX 1650 (27.21.14.5671)
        Beginstatus: GPU voor beeldverwerking wordt standaard ondersteund
        Gebruikersvoorkeur: Automatisch

        Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom Classic
        Bibliotheekpad: C:\Users\User\Pictures\Lightroom\Backups\2019-08-01 1510\Lightroom Catalog.lrcat\Lightroom Catalog-2-v13.lrcat
        Map Instellingen: C:\Users\User\AppData\Roaming\Adobe\Lightroom

        Geïnstalleerde plug-ins:
        1) AdobeStock
        2) Flickr
        3) Tetheringplug-in voor Nikon

        Config.lua-vlaggen: None

        Adapter 1: Leverancier : 10de
        Apparaat : 1f82
        Subsysteem : 132010de
        Revisie : a1
        Videogeheugen : 3962
        Adapter 2: Leverancier : 1414
        Apparaat : 8c
        Subsysteem : 0
        Revisie : 0
        Videogeheugen : 0
        AudioDeviceIOBlockSize: 1024
        AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Luidsprekers (Realtek High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
        AudioDeviceNumberOfChannels: 2
        AudioDeviceSampleRate: 48000

        I hope you can find what the problem is.

        Yours sincerely,

        Floris van Woudenberg
        Woerden
        Nederland


        Verzonden vanuit Mail<> voor Windows
          dj_paige
          dj_paige
          Legend
          November 3, 2023

          Please show us the ENTIRE error message. Use the "Insert Photos" icon to include a screen capture of the error message in your reply.

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