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RobertSmits
RobertSmits
Inspiring
April 15, 2024
Question

Exporting pictures (RAW) not working

  • April 15, 2024
  • 2 replies
  • 1514 views

Hi All,

 

I am a professional photographer, and know Lightroom pretty much inside and out.  However, since a few months now, I am having difficulties exporting photos, which are located on my NAS, but I even copied the raw files over to my external SSD (Sandisk extreme Pro V2 4Tb) and still, it is exporting images upto a certain point and then stops the export.  Some collections export as expected, while some just "hang". 

I am just exporting edited raw files to jpeg (high res) with jpeg mini plugin installed to limit file size, but I have also turned off jpeg mini pro and tried the export that way, but it doesn't help either.  I can't see weird things in my RAW images in LR and the pictures/RAWs are all linked correctly.  Some had a metadata issue, but I have overwritten the metadata of the files with issues in LR, which also doesn't do anything...

I have even tried to export the collection in smaller parts (24 images, but even that 'hangs'). Seems it is often hanging on the same image, but as stated, when I look that up, I can't find anything wrong with the RAWfile.

 

Any other ideas I can try?

 

Thank you in advance, I really need to get some of these images to a few clients.

Best regards,

DrBobke

 

This topic has been closed for replies.

2 replies

dj_paige
dj_paige
Legend
April 15, 2024

I suppose that the usual things to try apply here

 

RobertSmits
RobertSmitsAuthor
Inspiring
April 16, 2024

Hi dj_paige,

Thanks for chiming in. I have also tried exporting the edited raws on my WIN11 desktop PC and in one folder, I noticed one issue on 2 PSD files.  Both showed a Black exclamation mark on the photo (library view - "Lightroom has encountered problems reading this photo), which I don't think I have seen when I was on my MBP (but it could have been there, as I didn't check in detail).  When I went through explorer and viewed the files, tried opening them in PS, I had another error (photoshop could not open because an unexpected end-of-file was encountered).  I have then looked up the two PSD files from an old backup, copied them over to the ext SSD (where I put the rest of the files) and all exported without issues...

 

However, I still have two other old folders that I need to export, which don't have the same error with the black exclamation mark.  I did however, copy over all the RAW files, incl the xmp files to the ext SSD location, but the export still encounters issues and I think it's always the same virtual copies that have the issue.  

What is weird, is that in grid view, all images appear, but when I go through them in the library or develop mode, some virtual copies, don't appear, the screen stays grey (background colour).

Those virtual copies, along with the "working" virtual copies, do not appear to have any metadata (lens/camera info, date/time,..) Also, the metadata options (rightclick) on the virtual copies (working and non-working), stay greyed out, the originals are fine to change (save metadata to file/ read metadata from file).

There are no errors to be seen on the files or virtual copies in the grid view, but I do think that images where I don't see the image of the virtual copy in library/develop mode, is then ones the export is hanging on..  This is partially confirmed by the fact that when I select "Attribute" and then "kind - originals" and export those, I have NO issues with the export.

 

I have disabled my hardware GPU acceleration, but that didn't help either (Nvidia GeForce RTX 2070 Trio Super 8Gb). But that seems to have been weird, as it also happened on my MBP, which obviously uses different hardware.

I did not reset my preferences yet, as I have a lot of custom stuff setup, which I don't want to loose or having to setup again on a "maybe" (add-ons, publish services, self-made presets, bought presets, etc).  Especcially because I feel it's having to do with the virtual copies, not the originals themselves...

dj_paige
dj_paige
Legend
April 16, 2024

I have disabled my hardware GPU acceleration

 

Using the LrC Preferences dialog as I showed?

 

If you have customized preferences, make a copy before you try deleting the preference file. Then give it a try; if it doesn't work then restore the customized preferences. I keep a "Known Good" copy of a good preferences in a place where LrC won't change it at all times, so I can always get back to them if needed.

GoldingD
GoldingD
Legend
April 15, 2024

Where is the catalog kept?

 

RobertSmits
RobertSmitsAuthor
Inspiring
April 15, 2024

Hi GoldingD, since Adobe doesn't want you to keep LR Cats on a network drive, it is on my internal SSD (and then synced through Synology Drive to the Synology and then to my Desktop PC).  But, I have been using only my MBP for months now and the sync with Synology Drive has been 'suspended' for the last 40 days, as I would sometimes get corrupted catalogs, which I think is the reason (synology drive sync, or possibly a network glitch which causes an issue - I haven't had an issue when it was 'suspended').

I have however, always been able to successfully rebuild the corrupted catalog(s), the only thing was, that I always had to rebuild the smart previews and update the AI settings (local adjustments using subject selection). I have also noticed that virtual copies seems to have lost some of the metadata (which lens, focal lenght and camera settings, I think date and time are still there, yet it always puts the virtual copies (b&w) in my library first, grouped together, then followed by the original raws, after all the B&Ws. whereas it should be original (colour), followed by a B&W image...

The catalogs work fine for the rest of the time, just exporting is an issue (even when it's on the external SSD, but I have also tried moving the raws to my internal SSD in the past, to no avail).

RobertSmits
RobertSmitsAuthor
Inspiring
April 16, 2024
quote

Hi GoldingD, since Adobe doesn't want you to keep LR Cats on a network drive, it is on my internal SSD (and then synced through Synology Drive to the Synology and then to my Desktop PC). 


By @RobertSmits

 

 

Hmm, additional reply's below makes me rethink this. 

 

You state SYNC to the NAS, why?

And it sounds like a simple copy to NAS has been an issue, is that correct?

 

Then you SYNC to your desktop? From where?

 

Please expand upon the syncing, step by step, with explanations of how and why. List all hardware involved..

 

note: I keep my catalog(s) and photos on internal SSD hard drives, I keep copy's of my catalogs and photos on other hard drives, and I keep copy's of same on my NAS. I have plenty of space, so I simply use MS File Explorer to copy those files (as opposed to backup via LrC) and I have no issues. I do not sync from my working catalog or photos to my copy's. Yes that goes against what most do, but... Point is I have no issues with copying to my NAS., and my NAS is just for copys/backups.

 

 


Hi GoldingD,

 

So, my working projects are on my internal SSD of my MBP, but in my master catalog (whether it be "Private" or "Work" pictures), all the "other" edited RAW files, are on my Synology NAS.  Once my files on my MBP internal SSD are processed, I export the jpegs and move the raws from my internal SSD to my NAS.

 

Since Adobe doesn't want anyone to store CATALOGS on a NAS/networked drive, I have them on my internal SSD drive (catalog and helper/... files).  Those catalog files etc are sync'ed by Synology Drive onto my Synology DS1821+ with 4 HDD's (14 Tb each), in SHR (Synology Hybrid Raid) using an M.2 NVMe drive as cache. This was done on a 1 GBe connection from my MBP to my NAS (which has 3 UTP cables attached with a load balance bond) until today, as I finally received my 10 Gbe PCIe card for the Synology today (and I already had a 10G OWC Thunderbolt 4 converter with a Cat7 cable attached).

So this is all sync'ed onto my Synology and the Synology then syncs that data (again, only catalog files and helper,.. files for LRc) to my WIN11 Desktop PC and vice versa.  So if I would open LR cat on my desktop pc, close it down, Synology drive would backup the cat file and all the changed helper files to the synology and then push that to my MBP (2 way sync).  This goes pretty fast and I know for a fact, that I always wait until this sync is done (verifying that "saved at" timestamp matches on the machine I last worked on the files to the one I want to open/edit on).  But as said, I am using my MBP 99% of the time, as it is faster than my PC.  Also fact : I didn't open the corrupted LR cat on my PC before it got corrupted.  So I was editing on my MBP, closed LRc correctly (for example to open another cat), then went back to the one I was working on, using the same machine and then I would sometimes get a notification that the LR cat was corrupt and needed to rebuild..

 

Hope that makes sense and provides enough information?

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