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ARViti
Inspiring
January 21, 2019
Answered

Failed - Network Error Message when downloading Lightroom_5_LS11_win_5_7_1.exe

  • January 21, 2019
  • 2 replies
  • 1830 views

Hi - when I try to download Lightroom 5.7 from the Adobe download page (http://download.adobe.com/pub/adobe/lightroom/win/5.x/Lightroom_5_LS11_win_5_7_1.exe​), the download starts and after a few seconds it fails and give the message 'Failed - Network Error'. I never seen this error message ever before, am able to download files without issue from all other sites, so believe it is something on the Adobe side. I had to reinstall windows and am rebuilding and reinstalling all my applications, so any help would be appreciated.

Also, I already have Lightroom 5.2 reinstalled, and when I try to do the upgrade to 5.7 from within the application it just links to the incorrect page on Adobe.com to download the update.

Update - Looks like the issue was using Chrome. Downloading using another browser worked. However, when trying to extract the downloaded file I now get the following error message:  "A problem occurred while extracting the archive. please try download the Photoshop Lightroom 5.7.1 Installer again.". Needless to say, just downloading it again doesn't fix it.

Thanks

Allan

This topic has been closed for replies.
Correct answer ARViti

After days of trying, the file eventually downloaded. No idea why it was having issues the first couple days.

2 replies

ARViti
ARVitiAuthorCorrect answer
Inspiring
January 25, 2019

After days of trying, the file eventually downloaded. No idea why it was having issues the first couple days.

Dov Isaacs
Legend
January 22, 2019

You aren't going to get a Lightroom installation issue responded to on a forum specifically for installation issues for Acrobat. Moving to the proper forum …

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)