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DenmarkOne
Inspiring
August 6, 2025
Answered

File appears to be unsupported or damaged

  • August 6, 2025
  • 3 replies
  • 577 views

Hi

What is happening here? 


LRc chrashed the other day, while i was cleaning up this huge file.
Today i went to revisit and finish it up and i was met with this message.
It seems i have to completely start over, merging the indvidual raw files.. Is there anyway to 'repair' this file or will i at least be able to sync develop settings from this, to the new pano merge i will have to create?

 

 

 

System info:

Lightroom Classic version: 14.4 [ 202506051112-5918896a ]
License: Creative Cloud
Language setting: en-DK
Operating system: Mac OS 15
Version: 15.5.0 [24F74]
Application architecture: arm64
Logical processor count: 10
Processor speed: NA
SqLite Version: 3.36.0
Built-in memory: 16.384,0 MB
Dedicated GPU memory used by Lightroom: 94,8MB / 10.922,6MB (0%)
Real memory available to Lightroom: 16.384,0 MB
Real memory used by Lightroom: 1.195,6 MB (7,2%)
Virtual memory used by Lightroom: 411.512,1 MB
Memory cache size: 143,6MB
Internal Camera Raw version: 17.4 [ 2272 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 47MB / 8191MB (0%)
Camera Raw real memory: 49MB / 16384MB (0%)

Cache1:
NT- RAM:0,0MB, VRAM:0,0MB, Combined:0,0MB

Cache2:
m:143,6MB, n:0,0MB

U-main: 98,0MB

Standard Preview Size: 1920 pixels
Displays: 1) 1920x1080

Graphics Processor Info:
Metal: Apple M4
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: OFF

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/kenneth/Pictures/Lightroom/Nikon/Nikon-v13-3.lrcat
Settings Folder: /Users/kenneth/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Canon Professional Print & Layout
4) Flickr

Config.lua flags:

 

 

Correct answer DenmarkOne

It had nothing to with LrC. I have found out my ssd was not working properly and had gradually been corrupted. So now im in the process of trying to recover my files. 

3 replies

D
DenmarkOneAuthorCorrect answer
Inspiring
August 8, 2025

It had nothing to with LrC. I have found out my ssd was not working properly and had gradually been corrupted. So now im in the process of trying to recover my files. 

    E
    ExUSA
    Legend
    August 6, 2025

    Its also possible that your catalog is corrupted and the changes stored in the catalog aren't working.

     

    Can you try opening the DNG in Photoshop with Camera RAW (bypassing the LR catalog)?

    dj_paige
    dj_paige
    Legend
    August 6, 2025
    quote

    Its also possible that your catalog is corrupted and the changes stored in the catalog aren't working.

     

    If the catalog was corrupted, it would not produce an error message saying the "File is Unsupported or Corrupted"

    dj_paige
    dj_paige
    Legend
    August 6, 2025

    The file is either unsupported or damaged. What camera (make and model) took this photo?

     

    Try restoring a backup of the photo file(s). Simply copy and paste (not cut and paste) the backup of the photo file(s) to the folder where the original(s) was located.

    D
    DenmarkOneAuthor
    Inspiring
    August 6, 2025

    The file is not unsupported.. and can only have become damaged through LRc crashing on me while working on it. Its a DNG file since i've merged it as a panorama within LRc. The original RAW files are .NEF from a Nikon Z6ii. I've created panoramas in this size before, from files from this camera. I have never experienced this before. I cannot make it make sense to me, since the panoramic file was good after creation, and i have edited it without issue, even closed the program entirely, relaunched later and continued working on this specific file. Then after a crash which happened while using the remove tool - I open the program again this morning and suddenly the file is damaged?

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