File cannot be found in Develop Module - Photo NOT missing from Library Module

New Here ,
Jan 17, 2020 Jan 17, 2020

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I had a number photos on an external hard drive that worked fine until fairly recently. Without having moved the photos or made any major changes (with perhaps the possible exception of upgrading to the latest version of LR Classic) I started getting the error message "The file cannot be found" in the Develop Module. However the photo does not appear to be missing in the Library module. I therefore can't fix the issue as the Library module doesn't appear to recognise that there is an issue. Interestingly the Library module doesn't show a histogram for the affected photos. Screenshot 2020-01-17 at 16.50.04.pngScreenshot 2020-01-17 at 16.51.27.png

 

I don't know what to do other than start a new catalogue from scratch and lose all my edits. Please help. 

 

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LEGEND ,
Jan 17, 2020 Jan 17, 2020

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You have the Badges Turned Off that would show if LR thinks the file is missing. Turn The Badges On in the Veiw Settings for the Filmstrip and the Grid View.

 

 

 

2020-01-17 11_37_38-LR Classic V9 Catalog - Adobe Photoshop Lightroom Classic - Library.png

 

Also you are showing only the Loupe View in the Library module. Switch to the Grid view.

 

2019-12-15 08_20_27-LR Classic V9 Catalog - Adobe Photoshop Lightroom Classic - Library.png

 

Even though none of your Folders are showing a question mark all that means is that LR is seeing the folder on the external drive, IE the folder is on the external drive. That does not mean the actual File that is showing as missing is still in that folder. Use Finder to check those image files are still in the proper folders.

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New Here ,
Jan 17, 2020 Jan 17, 2020

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Badges are set to show. Grid view shows no difference. Files are still in their folders on the external drive - I have not moved them or touched them. 

Screenshot 2020-01-17 at 18.59.26.pngScreenshot 2020-01-17 at 18.59.41.png 

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LEGEND ,
Jan 17, 2020 Jan 17, 2020

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The "!" for a missing photo always displays, regardless of the view settings.

 

LR is clearly confused for some unknown reason (perhaps its fault, perhaps not).  Try doing the menu command Library > Find All Missing Photos -- does that show photos that aren't marked with "!" ?

 

[Use the reply button under the first post to ensure replies sort properly.]

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New Here ,
Jan 19, 2020 Jan 19, 2020

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I;ve allready tried that the Find All Missing photos. That shows none of the photographsthat exhibit this issue. 

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LEGEND ,
Jan 17, 2020 Jan 17, 2020

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I suspect you may have imported the photo twice, and now one of them is missing. So now you have to convince me that this is not the case.

 

Using the filter bar, search for this photo using the following method, performing all 4 steps

  1. click on All Photogrpahs
  2. expand all stacks (Photo->Stacking->Expand All Stacks)
  3. turn off all filters
  4. search by file name using the Lightroom filter bar

 

do you find two (or more) instances of this photo?

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LEGEND ,
Jan 17, 2020 Jan 17, 2020

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In that view options (Library) click on the option to Show Grid Extras.

 

All those grayed out options are annoying, and may be preventing some info from being displayed.

 

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LEGEND ,
Jan 17, 2020 Jan 17, 2020

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One thing missing in those screenshots, where in the Folders Panel are you keeping those photos? Why can we not se the specific folder highlited (probably off panel view needs to be scrolled up/down?)

 

 

Screenshot 2020-01-17 at 18.59.41.png

 

Should not the screen look more like this:

 

Screen Shot 2020-01-17 at 12.28.15 PM.png

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New Here ,
Jan 19, 2020 Jan 19, 2020

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I don't know why or how but the issue seems to have resolved itself by restarting LR and backing up the catalog on exit. 

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Community Expert ,
Jan 17, 2020 Jan 17, 2020

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I note that the selected photo does not show a Histogram, in both Develop and Library.

Certainly a 'glitch' in the Catalog or UI.

Might be worth resetting the Preferences file?

 

Regards. My System: Lr-Classic 11.5 Photoshop 23.5.1, ACR 14.5, Lightroom 5.5, Lr-iOS 7.0.2, Bridge 12.0.3, Windows-10.

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LEGEND ,
Jan 19, 2020 Jan 19, 2020

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"I don't know why or how but the issue seems to have resolved itself by restarting LR and backing up the catalog on exit."

 

Glad the issue got resolved! Restarting often fixes mysterious behavior issues, unfortunately. It's also possible that the integrity check and optimization normally performed on backup fixed the issue, though that's less likely.

 

[Use the reply button under the first post to ensure replies sort properly.]

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New Here ,
Aug 21, 2022 Aug 21, 2022

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I had this EXACT same problem and spoke with several Adobe experts through their chat and they were unable to resolve my problem. I finally found this page and it solved it:

 

https://helpx.adobe.com/lightroom-classic/help/allow-permissions.html

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