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williamv3826206
Known Participant
October 20, 2020
Answered

Fixed: Error when trying to email from Lightroom Classic 10.0

  • October 20, 2020
  • 21 replies
  • 8158 views

i just upgraded to lightroom classic 10 from 9.4  and can not email photos I get an error

 

"Internal error has occurred :?:0: attempt index field "font" (a nil value)

 

i disabled all plugins and got the same error

checked email account manager and my email is validated 

 

anyone else having that problem? 

{Moderator note: Thread retitled LRD-4205431}

 

    This topic has been closed for replies.
    Correct answer Mohit Goyal

    Hi all,

     

    We're happy to announce the release of Lightroom Classic 10.1 which includes the fix for this issue.

     

    Here's the list of fixed issue in this release: https://helpx.adobe.com/lightroom-classic/kb/fixed-issues.html

     

    Let us know if the update resolves the problem for those affected and share your feedback with us.

     

    Thanks,

    Mohit

    21 replies

    Show previous replies
    L
    lapeek
    Participant
    November 12, 2020

    Same problem! I have LR v10. When is v10.1 coming out? I certainly don't want to go back to an earlier version. Not worth it.

    jeffm450
    jeffm450
    Participating Frequently
    November 13, 2020
    I did revert back to v9.4 with no problem. Awaiting a fix. Very disappointed with Adobe responsiveness.

    Jeff
    stevej61561333
    stevej61561333
    Participant
    November 12, 2020

    Any ideas how long. As a Customer who subscibes to Adobe by monthly payments maybe I should stop until this bug if fixed! Please escalate! 

    S
    sharon15C3
    Participant
    November 9, 2020

    I am still getting an error message when trying to export and email. When is a fix coming? 

    stevej61561333
    stevej61561333
    Participant
    November 4, 2020

    Any idea how long we will have to wait for this to be fixed as it is a real pain having to run workarounds!

    Rextilleon
    Rextilleon
    Inspiring
    November 4, 2020

    No way of knowing, and the folks at Adobe can't even give us an estimate.  It's been 15 days now!

    jeffm450
    jeffm450
    Participating Frequently
    November 6, 2020

    Fortunately, I discovered this error early and was able to revert back to 9.4 with the latest catalog backup.  I'm waiting for the 10.xx update to try it again.  Will definitely make sure my catalog is backed up in the event I have to revert again.  Also discovered that some of the photos in the 9.4 catalog were not properly converted to the 10 catalog format and were unreadable.  Another good reason to revert.  Didn't expect these kinds of issues with an Adobe product.

    stevej61561333
    stevej61561333
    Participant
    October 24, 2020

    Having the exact same problem! Please hurry with the engineering fix!

    Rextilleon
    Rextilleon
    Inspiring
    October 27, 2020

    This is a critical problem for me when running my business---I export individual photos all the time via email and this has made it so clunky.  I do hope they fix this soon. 

      G
      gyne12018
      Participant
      October 22, 2020

      Same problem. Terrible.

      gabi1200
      gabi1200
      Known Participant
      October 22, 2020

      Error al exportar por correo en Lightroom a traves de Gmail

      Mensaje: Se ha producido un error interno:0: attempt to index field 'font' (a nil value)

      Me ocurre a raiz de la nueva actualizacion de Lightroom

      Version 10.0  Camera Raw 13.0

      Windows 10

       

      Gracias

       

       

      E
      Edward1549
      Participating Frequently
      December 25, 2020

      Its not just Catilina or Big Sur. The same problem exists with Mojave OS on a Imac Late 2012 27 inch. Ha, I updated to Mojave from High Sierra because I wanted to install LR version 10. Awaiting a fix. Its a function I use all the time 😞

      E
      Edward1549
      Participating Frequently
      December 25, 2020

      Edit: I don't get an Error Message. The "email to" window pops up, but the export to Mac Mail never happens though you can see the progress task bar doing "somthing".

      jeffm450
      jeffm450
      Participating Frequently
      October 22, 2020

      I'm getting the following error message when trying to email a photo from LRC 2021.  It worked fine with LRC 2020.

       

      Unable to Export:

      An internal error has occurred: ?:0: attempt to index field 'font' (a nil value).  See screenshot.

       

      Any help out there?  Thanks.

      F. McLion
      Community Expert
      F. McLionCommunity Expert
      Community Expert
      October 22, 2020

      Works on my end.

      Since there are many options, please tell us more about the exact steps you take.

      Are you trying to send using an email application or directly? Export or directly? ....

      I assume you are using LrC 10, since there is no version named 2021.

      --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
      jeffm450
      jeffm450
      Participating Frequently
      October 23, 2020
      Thank you. Yes, LRC 10. I go to file/email photo & fill out the dialog box that opens up. Worked fine in LRC 9.4; not working in LRC 10. Nothing else changed.

      Jeff
      Sahil.Chawla
      Adobe Employee
      Sahil.Chawla
      Adobe Employee
      October 21, 2020

      Hi All,

      Our engineering team is aware of this issue and working towards a fix for the same.
      In the meantime, you can revert to a previous version which is version 9.4 through the Creative Cloud app: https://helpx.adobe.com/download-install/using/install-previous-version.html

      Regards,
      Sahil

      Bob Somrak
      Bob Somrak
      Legend
      October 21, 2020

      Must be a Windows issue as it works on Lr10 and Macos 10.15.7

       

      The bug still exists and has for a LONG time where you can't email a photo by Right-clicking on the main photo in Library Loupe view.  The "Email Photo" popup menu item is there but it is grayed out.   It should be an easy JDI fix

       

       

      M4 Pro Mac Mini. 48GB
      W
      williamv3826206Author
      Known Participant
      October 21, 2020

      I am running Lightroom classic on macbook Pro OS 10.15.7. worked fine before update

      GoldingD
      GoldingD
      Legend
      October 20, 2020

      What plug-ins do you have?

       

      W
      williamv3826206Author
      Known Participant
      October 21, 2020

      I disabled all plug-ins but continue to receive an error message when trying to send emails from within lightroom classic 10

      J
      J Dr.
      Inspiring
      October 21, 2020

      This problem was very frustrating for me. I gave it my best shot to try to resolve the problem, no luck.   I uninstalled Lightroom v10 and reverted back to Lightroom v9.4.  Problem solved!  I will wait a few weeks for Lightroom v10.1 to re-install the update.  Lightroom V9.4 worked great for me so there really was no reasoon for the update at this time.  

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