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williamv3826206
Known Participant
October 20, 2020
Answered

Fixed: Error when trying to email from Lightroom Classic 10.0

  • October 20, 2020
  • 21 replies
  • 8158 views

i just upgraded to lightroom classic 10 from 9.4  and can not email photos I get an error

 

"Internal error has occurred :?:0: attempt index field "font" (a nil value)

 

i disabled all plugins and got the same error

checked email account manager and my email is validated 

 

anyone else having that problem? 

{Moderator note: Thread retitled LRD-4205431}

 

    This topic has been closed for replies.
    Correct answer Mohit Goyal

    Hi all,

     

    We're happy to announce the release of Lightroom Classic 10.1 which includes the fix for this issue.

     

    Here's the list of fixed issue in this release: https://helpx.adobe.com/lightroom-classic/kb/fixed-issues.html

     

    Let us know if the update resolves the problem for those affected and share your feedback with us.

     

    Thanks,

    Mohit

    21 replies

    R
    robertd91362324
    Participant
    June 1, 2022

    I guess I'm a bit late to this thread. However, I have been having this problem for some time. Used to work, now it doesn't (for me). Using Lightroom Classic v. 10.4 on a mid-2010 Mac Pro running MacOS 10.14.6. When I try to email photos directly from Lightroom nothing happens. No error message. No photos sent. Just nothing. 

    D
    danielv87164868
    Participant
    June 1, 2022
    I have no idea, I don't even try anymore. I have to export it then email
    it. Don't know why they don't FIX THIS.
    A
    Alan Attie
    Participant
    January 20, 2021

    Unfortunately, the new version of Lightroom does not fix the problem with the inability to email photos.

    B
    Bernie33
    Inspiring
    January 20, 2021

    It works for me.  What problem or error are you experiencing?

    E
    Edward1549
    Participating Frequently
    December 26, 2020

    Yes I have heard that 10.1 fixed it but not for me. It may be my custom email export settings are bad/corrupted? I have installed 10.1 update, but the export to email still doesn't work. Tried deleting my email presets first (there are only 2 or 3), made no difference, then di uninstall-reinstall  of 10.1. "Email Photo" still does not work with Mojave. No error message. It goes through the movements but never attaches to an email. It could be something with MacMail Permisssions, but I can't see how to resolve it. Is there a trick to add LR to the Automation List (see attachement)

    Rextilleon
    Rextilleon
    Inspiring
    December 8, 2020

    How is it resolved if the update isn't avalible on Creative Cloud--

    S
    SCVol81
    Participating Frequently
    December 8, 2020

    The update was available in my Creative Cloud.  You should check yours.

    Rextilleon
    Rextilleon
    Inspiring
    December 8, 2020

    Seems you have to log out (not just close Creative Cloud) then long in again.  That did it. 

    S
    SCVol81
    Participating Frequently
    December 8, 2020

    The update has resolved my issue.  Thanks!

    Rextilleon
    Rextilleon
    Inspiring
    December 8, 2020

    Where is update--not showing up in usual spot. I mean really where is it

     

    GoldingD
    GoldingD
    Legend
    December 8, 2020

    1. Might be a timing issue, that is, Adobe placing on whatever server your copy of Adobe Creative Cloud Desktop App connects to.

     

    Try again.

     

      W
      williamv3826206Author
      Known Participant
      December 8, 2020

      where do i find the 10.1 update for LRC

      Mohit Goyal
      Community Manager
      Mohit GoyalCommunity ManagerCorrect answer
      Community Manager
      December 8, 2020

      Hi all,

       

      We're happy to announce the release of Lightroom Classic 10.1 which includes the fix for this issue.

       

      Here's the list of fixed issue in this release: https://helpx.adobe.com/lightroom-classic/kb/fixed-issues.html

       

      Let us know if the update resolves the problem for those affected and share your feedback with us.

       

      Thanks,

      Mohit

        E
        Edward1549
        Participating Frequently
        December 25, 2020

        Its doesn't fix the problem in Mojave! Have updated to LR 10.1

        E
        Edward1549
        Participating Frequently
        December 25, 2020

        Edit: I don't get an Error Message. The "email to" window pops up, but the export to Mac Mail never happens though you can see the progress task bar doing "somthing".

        A
        Alaskan Dude
        Participant
        November 28, 2020

        It's almost the end of November and the problem still exists. Very little info from Staff. Any updates at all?

        S
        SCVol81
        Participating Frequently
        November 23, 2020

        I have the same issue when e-mailing.

        Rextilleon
        Rextilleon
        Inspiring
        November 25, 2020

        Update--Just heard from Tech support---The earliest we can expect a patch is sometime towards the end of December.  The technician explained that 10.0 was written for Mojave--not Catalina--or Big Sur.  In other words. anyone running the last two releases of Mac OS will have this problem.  The reason he claimed that the fix is taking so much time is that they want to get it right this time so that it runs on both Catalina and BigSur.  I have no idea if this issue is a problem for Windows users. 

         

        Anyway--what a screw up. 

        S
        SCVol81
        Participating Frequently
        November 25, 2020
        That doesn’t explain why I’m having the problem with Win 10--
        __________
        A.P. (Tony) Gouge
        AP Gouge Photography
        803-645-1966
        apgougephotography.com
        My Facebook Page
        My Photos on Flickr
        Rextilleon
        Rextilleon
        Inspiring
        November 13, 2020

        Hey Sahil--how complex is it--this has been a known problem since the release.  How many on your "team" are working on this and when can we expect a fix---Talk to us--we are your customers. 

          D
          defaultxn10355linri
          Participant
          November 13, 2020

          I'm gave the same issue ... I was into Adobe online help for well over an hour and half and they still didn't fix it 🙄🙄. I uninstalled and then reinstalled on their advice .. no change .. still the error .. the took over my computer... no change still the error .. surely this should be sorted by now .. basic day to day task export an email and still can't do it .. I've noticed they are still taking my monthly payment.. obviously didn't have issues on that one ... 

           

          come on Adobe sort is out it's giving you a bad reputation.. 

           

          frustrated from Nottingham 

            D
            danielv87164868
            Participant
            November 13, 2020

            This is rediculous that Adobe has not fix this yet

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