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Known Participant
January 21, 2021
Answered

Flash Logo keeps popping up and no way to clear or close it. HELP!

  • January 21, 2021
  • 2 replies
  • 1834 views

I posted this in the general forum yesterday, as I was unsure what was causing this popup to appear. 

For the past 10 days or so, I'm getting this Flash logo popup in the lower right screen of my PC. It seems to show up after importing photos to Lightroom Classic on my PC.

No matter what I do, I cannot close it, move it, access what's behind it. Nothing. When I right click, these are my options: Disregard the green checks, they were on the help page (background) when I did the snip.

 

 

The only way I can get this out of my way is to restart my computer.


Extremely frustrating to say the least -

 

I'm running Windows 10 on a new PC I've had for about 6 months. Please help with this annoying Flash logo...

This topic has been closed for replies.
Correct answer Meaghan5FFB

Bob - It's the 2nd link that I'm talking about when I ask for assistance with removing Flash from Microsoft.

The first link you provided I have followed several times. Here is what happens:

 

Since I have Windows 10 and Google Chrome, I clicked on the link for Flash Player Help page:

 

 

 

This just informs me that Flash is discontinued and provides NO option to disable in Chrome - only to Enable.

Here is the bottom of the screen.

 

 

Just to see what happens, I clicked on Enable Flash for Chrome and I get this:

 

 

So then I click on Flash Player EOL Info Page and get this:

 

 

 

So I see a question about how to uninstall Flash player and click on that:

 

 

Well, not sure how I'm supposed to be "prompted by Adobe", so I had no option but to click on instructions for Windows and I get this:

 

 

 

So, right back to where I started. This is what I mean by dead ends. 

 

Furthermore, I decided to try the Windows uninstall option that it says won't work for Windows 10 and Chrome, so I download the Windows uninstaller and follow the instructions: 

 

 

I restart my computer and then go to back to the site for Step 4 to verify the uninstallation is complete and get this:

 

 

I've already restarted my computer since running the uninstaller, and opened my browser to get back to this page....So I click on Check the status of  Flash Player:

 

 

Another click to CHECK NOW:

 

So this doesn't tell me if Flash is still elsewhere on my computer, just indicates it's disabled in Chrome (which is not even where I'm having the issue), and there is nothing further I can do at this point.

 

So now do you see what I mean about dead ends??

 

I'm hoping the 2nd link you posted can help, but like I said, it just takes me to a Windows page for me to pick an update and I don't know which one(s) to download. 


Smilebox app was causing my issues.  Trying to utilize adobe flash and it is no longer there. 

2 replies

Bob Somrak
Legend
February 4, 2021

Flash always left stuff laying around and was hard to completely uninstall. I have not had flash on a machine for 10 years and have not missed it.   Did you try these tools.

 

Adobe uninstaller

https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

 

Microsoft uninstaller

https://support.microsoft.com/en-us/topic/update-for-the-removal-of-adobe-flash-player-october-27-2020-931521b9-075a-ce54-b9af-ff3d5da047d5

 

M4 Pro Mac Mini. 48GB
PJB_2016Author
Known Participant
February 8, 2021

Yes, I have tried the 1st link and it just takes me through a series of dead ends and back around to the originial link.

I will post all that is the second link you recommend doesn't work. I clicked on that but to get the update, I have to go to a catalog and I'm not sure which one(s) to download? Assuming it may be one from 10/26/2020 as the update page is dated 10/27/2020? 

Here's the page link: http://www.catalog.update.microsoft.com/search.aspx?q=4577586

 

Bob Somrak
Legend
February 8, 2021

The first link I posted I could actually download the Windows Flash Uninstaller so it wasnt a dead end.  

 

The first link states it doesnt remove the Microsoft/Google preinstalled Flash.  The second link lists a Microsoft solution to remove Flash that was preinstalled.  I didnt look up anything to remove Flash from Chrome.

 

 

 

M4 Pro Mac Mini. 48GB
PJB_2016Author
Known Participant
February 3, 2021

Still need help on this, please.

 

I followed the instructions to uninstall Flash from my PC. (Windows/Chrome)

 

Haven't had the same scenario since until today. Got the popup again, can't move it, can't close it, can't acces what's behind it.

 

I was sitting right here watching it happen. I was importing photos into Lightroom Classic from my Nikon D7000. At the end of the import process, the popup occurs.

 

Very frustrating, - where is this coming from???

 

All I can do is restart the PC and then go back into LR to start working on my photos. It only happens at the end of the import process, but not when importing from a location on my desktop.

I have another camera I can try to see if it does the same thing.

Rob_Cullen
Community Expert
Community Expert
February 3, 2021

I am no 'techie' without an answer, but  you might find an answer here- (or maybe you have already looked here  😞 )

https://www.adobe.com/au/products/flashplayer/end-of-life.html

 

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
PJB_2016Author
Known Participant
February 4, 2021

Thanks. Yes, I have researched as much as possible and cannot find a solution to this issue. I have been to that link and several others.

As far as I know, I have uninstalled Flash from my PC altogether. But this problem persists with the combination of my camera, and importing to Lightroom Classic on my PC. 

 

Very frustrating....