Frequent Crashes Of Topaz Denoise AI Plugin

Forum|Forum|3 years ago
July 29, 2022
2 replies
2552 views

I am running the most current version of Lightroom Classic and the AI plugin. When I select PHOTO - EDIT IN - Topaz Denoise AI the plugin starts and shows me four images. It updates three of them but when it goes to update the fourth one it crashes. Any thoughts? I am running Windows 11 on a newish PC.

Windows

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elie_dinur

Participating Frequently

Axel - Showing four comparison versions of the same image is a feature of Denoise.

Jon - 1. If you change the view to a single version, does it finish updating?

2. I suggest you check the Preference settings ( File/Preferences/Processing-Save ) and set Processor to Auto.

Jon_KreskiAuthor

Known Participant

Thanks! You are correct - 1 image file and 4 views of it. Processor was
set to Auto but memory useage was set to Medium. I changed that to High.
It may have been running out of memory space. I will keep an eye on it.

AxelMatt

Community Expert

... When I select PHOTO - EDIT IN - Topaz Denoise AI the plugin starts and shows me four images. It updates three of them but when it goes to update the fourth one it crashes. ...

By @Jon_Kreski

Do you have selected four pictures in Lightroom?

Do you have checked with a selection of different pictures? does Denoise crashed always on the forth picture?

Do you get an error message?

Which version of Denoise AI do you use?

I think that's a problem with Denoise and you should contact Topaz.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

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