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Jon_Kreski
Jon_Kreski
Known Participant
July 29, 2022
Question

Frequent Crashes Of Topaz Denoise AI Plugin

  • July 29, 2022
  • 2 replies
  • 2552 views

I am running the most current version of Lightroom Classic and the AI plugin.  When I select PHOTO - EDIT IN - Topaz Denoise AI the plugin starts and shows me four images.  It updates three of them but when it goes to update the fourth one it crashes.  Any thoughts?  I am running Windows 11 on a newish PC.

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2 replies

elie_dinur
elie_dinur
Participating Frequently
July 29, 2022

Axel - Showing four comparison versions of the same image is a feature of Denoise.

Jon - 1. If you change the view to a single version, does it finish updating?

         2. I suggest you check the Preference settings ( File/Preferences/Processing-Save ) and set Processor to Auto.

    Jon_Kreski
    Jon_KreskiAuthor
    Known Participant
    July 30, 2022

    Unfortunately changing the memory setting did not solve the problem...

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    July 31, 2022

     

    Thanks! You are correct - 1 image file and 4 views of it. 

    By @Jon_Kreski

     

    Ok, thanks for clarification.

    But, as I wrote in my former post, I think it's a problem with DenoiseAI. You should contact the Topaz support.

     

    What you can try is to export the appropirate image from Lightroom to your hard disk. Then start Denoise, load the image directly in Denoise and check.  

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    July 29, 2022
    quote

    ... When I select PHOTO - EDIT IN - Topaz Denoise AI the plugin starts and shows me four images.  It updates three of them but when it goes to update the fourth one it crashes.  ...


    By @Jon_Kreski

    Do you have selected four pictures in Lightroom?

    Do you have checked with a selection of different pictures? does Denoise crashed always on the forth picture?

    Do you get an error message?

    Which version of Denoise AI do you use?

     

    I think that's a problem with Denoise and you should contact Topaz.

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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