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thejakenixon
thejakenixon
Participant
November 2, 2017
Answered

Fullscreen is black, "before" view doesn't render an image, and other problems... but ONLY on one of two monitors!?

  • November 2, 2017
  • 1 reply
  • 2016 views

HI all, I'm running the 7.0.1 release of Adobe Photoshop Lightroom Classic CC with Camera Raw 10.0. My operating system is Windows 10 Home 64-bit (10.0, Build 14393). My CPU is an Intel Core i7-6700K @ 4.00GHz. I have 16GB RAM and a water cooled GTX 980ti. I just upgraded one of my two monitors to a higher resolution, higher frame-rate display, and some Lightroom features are malfunctioning.

Monitor on the left: 1920x1080 ASUS VE247H LED @ 60Hz - plugged into GPU HDMI
New monitor on the right: 2560x1440 ViewSonic XG2703-GS @ 165Hz - plugged into GPU Display Port

Problems:

On the new monitor in the Develop module with GPU acceleration enabled, pressing "F" for fullscreen turns the entire screen black. I briefly see text that says "Loading..." before it goes black.

Pressing "\" to view the before image removes the edited image from view and shows the gray background color that I have selected in Lightroom. The text "Before" is displayed in the upper-right corner of the image viewing frame. https://i.imgur.com/dPGd14I.png

1:1 module views such as the Detail zoom area tool and the Transform > Guided Upright Tool image overlay do not display an image in the view, but sometimes it's just heavily pixelated. Weird, right? https://i.imgur.com/Hd16voY.jpg

Thumbnail vs Develop display, images have slightly different tones. The thumbnail colors are a bit muted and the hue/saturation/luminance seems to be a bit off.

Disable GPU acceleration, you say? The problem isn't fixed. Fullscreen is still black, and the Before view is still blank. But, strangely, the Before view renders a shadow around where the image would be. https://i.imgur.com/Tipcxlz.jpg

Here's where it gets frustrating. ALL of these problems go away when the Lightroom window is on my left monitor, one of my older ones. What gives!?!? Both monitors are plugged into my GPU. HELP!

    This topic has been closed for replies.
    Correct answer thejakenixon

    The left monitor is a $100 crappy TN panel at 1080p, with awful color and bad contrast, and the color varies based off of viewing angle.

    The right monitor is a $700 IPS display at 1440p with accurate color at just about any reasonable viewing angle. It is a world of difference. I bought it almost exclusively for photo editing, so I'm not about to discard it and use my smaller, old, uncalibrated cheap monitor.

    Disable GPU acceleration, you say? The problem isn't fixed. Fullscreen is still black, and the Before view is still blank. But, strangely, the Before view renders a shadow around where the image would be. https://i.imgur.com/Tipcxlz.jpg

    Edit: I just reinstalled Lightroom and made a new catalog to try again with a brand new photo import. The exact same problem persists.

    Edit 2: I fixed it! Turns out it was a color profile issue. Here's how I fixed it. These steps are for Windows 10.

    Go to Display Settings, either by searching in the start menu or by right clicking on the desktop wallpaper. Scroll to "Advanced display settings." Scroll to "Color management." Select the monitor that is being weird in the dropdown. Click the check box that says "Use my settings for this device." On the lower left of the window, click Add. Scroll down to the ICC Profile menu and find the sRGB profile. Click okay, and then Set as Default Profile.

    You're done! That's all it is!

    1 reply

    cmgap
    Community Expert
    cmgapCommunity Expert
    Community Expert
    November 2, 2017

    First - thank you for the great description of your physical set up. Second... it's hard to reproduce the problem. Forgive the obvious question here but if the problem doesn't exist when you have the Lr window on your left monitor why is that not an acceptable scenario?

    What happens if you disable Graphics Processor?

    thejakenixon
    thejakenixonAuthorCorrect answer
    Participant
    November 2, 2017

    The left monitor is a $100 crappy TN panel at 1080p, with awful color and bad contrast, and the color varies based off of viewing angle.

    The right monitor is a $700 IPS display at 1440p with accurate color at just about any reasonable viewing angle. It is a world of difference. I bought it almost exclusively for photo editing, so I'm not about to discard it and use my smaller, old, uncalibrated cheap monitor.

    Disable GPU acceleration, you say? The problem isn't fixed. Fullscreen is still black, and the Before view is still blank. But, strangely, the Before view renders a shadow around where the image would be. https://i.imgur.com/Tipcxlz.jpg

    Edit: I just reinstalled Lightroom and made a new catalog to try again with a brand new photo import. The exact same problem persists.

    Edit 2: I fixed it! Turns out it was a color profile issue. Here's how I fixed it. These steps are for Windows 10.

    Go to Display Settings, either by searching in the start menu or by right clicking on the desktop wallpaper. Scroll to "Advanced display settings." Scroll to "Color management." Select the monitor that is being weird in the dropdown. Click the check box that says "Use my settings for this device." On the lower left of the window, click Add. Scroll down to the ICC Profile menu and find the sRGB profile. Click okay, and then Set as Default Profile.

    You're done! That's all it is!

      Tetra84
      Tetra84
      Participant
      May 22, 2018

      Thanks dude, this was exactly my problem. Would have never thought to try what you did. Was thinking either my monitor or video card was a lemon.

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