GPU Acceleration not working

Report · Apr 21, 2015

Hi,

LIghtroomCC, GPU accel not working, getting "Graphics processor acceleration has been disabled due to errors"

My system info is thus

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 5800 Series

LanguageVersion: 4.40

Driver version

Catalyst 14.12

Open GL version 6.14.10.13283

Tested opengl using some benchmarking tools and it works fine, GPU accel working fine in PhotoshopCC

HELP!

Report · Apr 21, 2015

OS?

Report · Apr 21, 2015

D'oh!!

Windows 8.1 x64

Report · Apr 21, 2015

Probably easier If I dump the whole sys info

Lightroom version: CC 2015 [1014445]

License: Creative Cloud

Operating system: Windows 8.1 Business Edition

Version: 6.3 [9600]

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 1.9 GHz

Built-in memory: 24559.2 MB

Real memory available to Lightroom: 24559.2 MB

Real memory used by Lightroom: 2348.2 MB (9.5%)

Virtual memory used by Lightroom: 2416.8 MB

Memory cache size: 4.0 MB

Maximum thread count used by Camera Raw: 8

Camera Raw SIMD optimization: SSE2

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1080, 2) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 5800 Series

LanguageVersion: 4.40

Installed Plugins:

1) Athentech PerfectlyClear

2) Behance

3) Canon Print Studio Pro

4) Canon Tether Plugin

5) Export to Photomatix Pro

6) Facebook

7) Flickr

8) Leica Tether Plugin

9) Nikon Tether Plugin

10) Perfect Effects 8

Config.lua flags: None

Adapter #1: Vendor : 1002

D

Report · Apr 21, 2015

My suggestion is to try a video driver upgrade to latest version.

Report · Apr 21, 2015

Yeah, that was the first thing I tried....

Report · Apr 21, 2015

Well, some cards simply won't work (be compatible with the code). I'm not sure if this is one of them or not.

Requirements
- You need to be running Windows 7 or later, or Mac OS 10.9 or later. (Note that LR CC/6 can run on Mac 10.8, but without GPU accelaration)
- The card needs to support Open GL 3.3 or later, which includes most cards from about 2010/2011 onwards.
- It doesn’t need a top-spec graphics card. If you’re buying a new one, a recent mid-range graphics card with 2GB of RAM is a great choice.
- You need to be running recent drivers, especially if you have problems. Windows Update often suggests outdated drivers – check the card manufacturer’s website instead.

Report · Apr 21, 2015

I have the same problem Keety-uk and I think we both understand what hardware we have and if the latest driver is installed!

May be an AMD driver issue, but we need more AMD owner feedback. I'm running Catalyst Version 15.4 Beta and a Radeon HD 6800 that supports 100% of OpenGL Extensions versions 3.3,4.0 and 4.1

Lightroom version: 6.0 [1014445]

License: Perpetual

Operating system: Windows 7 Business Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 4.0 GHz

Built-in memory: 16331.1 MB

Real memory available to Lightroom: 16331.1 MB

Real memory used by Lightroom: 912.4 MB (5.5%)

Virtual memory used by Lightroom: 879.8 MB

Memory cache size: 0.0 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1080, 2) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13292 Core Profile Context 14.502.1014.0

Renderer: AMD Radeon HD 6800 Series

LanguageVersion: 4.40

early days for a fix I think.

Report · Apr 21, 2015

Same

AMD radeon 6800

just updated drivers and catalyst

os is win 8.1 64 bit

my OpenGL version is 6.14.10

god i've been waiting MONTHS for this!!!!

Report · Apr 21, 2015

Same problem, GPU Acceleration not working. I have latest card driver which supports OpenGL 4.40

Lightroom version: 6.0 [1014445]

License: Perpetual

Operating system: Windows 7 Business Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 3.3 GHz

Built-in memory: 12279.0 MB

Real memory available to Lightroom: 12279.0 MB

Real memory used by Lightroom: 469.7 MB (3.8%)

Virtual memory used by Lightroom: 432.3 MB

Memory cache size: 135.5 MB

Maximum thread count used by Camera Raw: 6

Camera Raw SIMD optimization: SSE2

System DPI setting: 120 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1200

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13092 Core Profile Context FireGL 14.301.1010.0

Renderer: ATI FirePro V5800 (FireGL) Graphics Adapter

LanguageVersion: 4.40

Application folder: C:\Program Files\Adobe\Adobe Lightroom

Library Path: C:\Users\DJADNA_HP\Pictures\Lightroom\Lightroom Catalog.lrcat

Settings Folder: C:\Users\DJADNA_HP\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) Behance

2) Canon Tether Plugin

3) ColorChecker Passport

4) Facebook

5) Flickr

6) Leica Tether Plugin

7) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002

Device : 68a9

Subsystem : 23061002

Revision : 0

Video Memory : 1013

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Speakers (Realtek High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: Uninitialized

Direct2DEnabled: false

GPUDevice: not available

OGLEnabled: true

Report · Jun 17, 2015

GPU acceleration is still not working with Lightroom 6.1 update.

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13293 Core Profile Context FireGL 14.502.1019.0

Renderer: ATI FirePro V5800 (FireGL) Graphics Adapter

LanguageVersion: 4.40

Report · Apr 21, 2015

Same problem

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 6900 Series

LanguageVersion: 4.40

Report · Apr 21, 2015

looks like there's some issue with the AMD radeon cards or this latest driver from them!. It happened to me too:

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 6450

LanguageVersion: 4.40

Report · Apr 21, 2015

I'm also hit with the GPU not supported. My GPU seems good enough for Ps CC 2014 but not good enough for Lr CC. Needless to say I'm running the latest drivers. Do I need to go shopping for a card to replace my AMD Radeon HD 6700? It meets all the required specs.

Lightroom version: CC 2015 [1014445]

License: Creative Cloud

Operating system: Windows 7 Home Premium Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 3.5 GHz

Built-in memory: 16339.5 MB

Real memory available to Lightroom: 16339.5 MB

Real memory used by Lightroom: 732.4 MB (4.4%)

Virtual memory used by Lightroom: 701.4 MB

Memory cache size: 136.2 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1200, 2) 1920x1200

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 6700 Series

LanguageVersion: 4.40

Application folder: C:\Program Files\Adobe\Adobe Lightroom

Library Path: D:\Users\Wolf\Pictures\Lightroom\Lightroom 5 Projects-2.lrcat

Settings Folder: D:\Users\Wolf\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) Behance

2) Canon Tether Plugin

3) ColorChecker Passport

4) DNG Recover Edges

5) Facebook

6) Flickr

7) jf Data Explorer

8) jf Zenfolio

9) Leica Tether Plugin

10) Nikon Tether Plugin

11) Perfect Effects 9

Config.lua flags: None

Adapter #1: Vendor : 1002

Device : 673e

Subsystem : 31701682

Revision : 0

Video Memory : 1011

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Speakers (Realtek High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: Uninitialized

Direct2DEnabled: false

GPUDevice: not available

OGLEnabled: true

Report · Apr 21, 2015

‌See this thread also: Re: OpenGL Failure in Lightroom CC. Looks like everyone affected so far are using AMD Radeon GPUs - not one Nvidia issue reported yet. Interesting.

M

Report · Apr 21, 2015

i also added a thread for radeon users who WERE sucessful in getting openGL working and haven't gotten any replies yet.

of course, people who aren't having problems are all probably working, and not poking around the support forums like us suckers.

Report · Apr 21, 2015

Same here...

Lightroom version: CC 2015 [1014445]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.10 [3]

Application architecture: x64

Logical processor count: 4

Processor speed: 2.3 GHz

Built-in memory: 8,192.0 MB

Real memory available to Lightroom: 8,192.0 MB

Real memory used by Lightroom: 357.1 MB (4.3%)

Virtual memory used by Lightroom: 1,572.4 MB

Memory cache size: 250.7 MB

Maximum thread count used by Camera Raw: 2

Camera Raw SIMD optimization: SSE2,AVX

Displays: 1) 1280x800

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: Intel Inc.

Version: 3.3 INTEL-10.0.31

Renderer: Intel HD Graphics 3000 OpenGL Engine

LanguageVersion: 3.30

Application folder: /Applications/Adobe Lightroom

Library Path: /Users/ivanmeza/Documents/NOVUM 2015/IVAN MEZA PHOTOGRAPHY/caballo melissa mora/CABALLO MELISSA/CABALLO MELISSA-2.lrcat

Settings Folder: /Users/ivanmeza/Library/Application Support/Adobe/Lightroom

Installed Plugins:

1) Aperture/iPhoto Importer Plug-in

2) Behance

3) Canon Tether Plugin

4) Facebook

5) Flickr

6) Leica Tether Plugin

7) Nikon Tether Plugin

8) SmugMug

Report · Apr 21, 2015

Same problem for me.

Lightroom version: 6.0 [1014445]

License: Perpetual

Operating system: Windows 7 Business Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 3.5 GHz

Built-in memory: 32718.5 MB

Real memory available to Lightroom: 32718.5 MB

Real memory used by Lightroom: 1002.9 MB (3.0%)

Virtual memory used by Lightroom: 997.3 MB

Memory cache size: 435.2 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1200, 2) 1920x1200, 3) 1920x1200

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 6670

LanguageVersion: 4.40

Application folder: C:\Program Files\Adobe\Adobe Lightroom

Library Path: G:\Lightroom\Lightroom Catalog.lrcat

Settings Folder: C:\Users\BB\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) Export to Photomatix Pro

2) Facebook

3) Flickr

4) HDR Efex Pro 2

5) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002

Device : 6758

Subsystem : 318c1682

Revision : 0

Video Memory : 2032

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Speakers (Realtek High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: Uninitialized

Direct2DEnabled: false

GPUDevice: not available

OGLEnabled: true

Report · Apr 22, 2015

Same with my ATI Radeon HD 6850. No OpenGL support.

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 6800 Series

LanguageVersion: 4.40

Then updated to latest beta driver but same result: no OpenGL due to error

Report · Apr 22, 2015

Same Problem with my AMD HD 7450 w/ Catalyst 12.04.

What does "GPUDevice: not available" mean? That is listet in every post here ...

Version von Lightroom: CC 2015 [1014445]

Lizenz: Creative Cloud

Betriebssystem: Windows 7 Home Premium Edition

Version: 6.1 [7601]

Anwendungsarchitektur: x64

Systemarchitektur: x64

Anzahl logischer Prozessoren: 4

Prozessorgeschwindigkeit: 3,2 GHz

Integrierter Speicher: 16347,7 MB

Für Lightroom verfügbarer phys. Speicher: 16347,7 MB

Von Lightroom verwendeter phys. Speicher: 1340,8 MB (8,2%)

Von Lightroom verwendeter virtueller Speicher: 1367,2 MB

Cache-Speichergröße: 284,5 MB

Maximale Anzahl Threads, die Camera Raw verwendet: 4

Camera Raw SIMD-Optimierung: SSE2,AVX

DPI-Einstellung des Systems: 96 DPI

Desktop-Komposition aktiviert: Ja

Monitore/Anzeigegeräte: 1) 1680x1050

Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

Informationen zum Grafikprozessor:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 7450

LanguageVersion: 4.40

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom

Bibliothekspfad: Y:\LR5_Katalog\LR5_Katalog-2.lrcat

Einstellungen-Ordner: C:\Users\mmphotographie\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:

1) Behance

2) Canon Tether-Zusatzmodul

3) Facebook

4) Flickr

5) HDR Efex Pro 2

6) Imagenomic Portraiture

7) Leica Tether-Zusatzmodul

8) Nikon Tether-Zusatzmodul

Config.lua-Flags: None

Adapter Nr. 1: Anbieter : 1002

Gerät : 6779

Subsystem : 32001682

Version : 0

Grafikspeicher : 1008

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Lautsprecher (Realtek High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: LR5x102

Direct2DEnabled: false

GPUDevice: not available

OGLEnabled: true

Report · Apr 22, 2015

Another "me too"-post.

Radeon HD 6670, driver updated from AMD less than a week ago.

Report · Apr 22, 2015

Another me too!! I won't even bother posting my system here cos it covers all the requirements! C'mon Adobe/ AMD!! Sort it out!!! Pretty please? Cherry on top and all that Jazz!

Report · Apr 22, 2015

Hi All,

This is a GPU related issue. Please update your GPU drivers from the manufacturers website.

In the mean while, disabling "Use Graphics Processor" (Preferences > Performance), should help load the Develop module.

For more details, Adobe Photoshop Lightroom Help | Lightroom GPU FAQ

~ Arpit

Report · Apr 22, 2015

Really? We are all aware that our AMD graphic processors are NOT working with the update. Although, like everyone else in this forum, it meets the requirements. We have also updated our drivers as requested. Can someone from Adobe communicate with someone from Radeon and get this resolved? We actually want to get it to work, rather than disabling it. It's one of the reasons alot of people have either taken out a plan, or chose to upgrade etc. I think as paying customers, we deserve a bit more than telling us it's a GPU related issue when that's what the entire forum is already talking about!

Report · Apr 22, 2015

Hi Jsyder,

We have been informed that AMD is aware of this.

In the mean while, could you try the suggestions mentioned under Post #54 https://forums.adobe.com/thread/1822782?start=40&tstart=0# and check if that makes any difference.

~ Arpit

GPU Acceleration not working

1 Correct answer