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K
Keety-uk
Participant
April 21, 2015
Answered

GPU Acceleration not working

  • April 21, 2015
  • 23 replies
  • 13575 views

Hi,

LIghtroomCC, GPU accel not working, getting "Graphics processor acceleration has been disabled due to errors"

My system info is thus

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 5800 Series

LanguageVersion: 4.40

Driver version

Catalyst 14.12

Open GL version 6.14.10.13283

Tested opengl using some benchmarking tools and it works fine, GPU accel working fine in PhotoshopCC

HELP!

    This topic has been closed for replies.
    Correct answer Arpit Kapoor

    Hi Jsyder,

    We have been informed that AMD is aware of this.

    In the mean while, could you try the suggestions mentioned under Post #54 https://forums.adobe.com/thread/1822782?start=40&tstart=0# and check if that makes any difference.

    ~ Arpit

    23 replies

    Show previous replies
    A
    Anonymous
    April 21, 2015

    I have the same problem Keety-uk and I think we both understand what hardware we have and if the latest driver is installed!

    May be an AMD driver issue, but we need more AMD owner feedback. I'm running Catalyst Version 15.4 Beta and a Radeon HD 6800 that supports 100% of OpenGL Extensions versions 3.3,4.0 and 4.1

    Lightroom version: 6.0 [1014445]

    License: Perpetual

    Operating system: Windows 7 Business Edition

    Version: 6.1 [7601]

    Application architecture: x64

    System architecture: x64

    Logical processor count: 4

    Processor speed: 4.0 GHz

    Built-in memory: 16331.1 MB

    Real memory available to Lightroom: 16331.1 MB

    Real memory used by Lightroom: 912.4 MB (5.5%)

    Virtual memory used by Lightroom: 879.8 MB

    Memory cache size: 0.0 MB

    Maximum thread count used by Camera Raw: 4

    Camera Raw SIMD optimization: SSE2,AVX

    System DPI setting: 96 DPI

    Desktop composition enabled: Yes

    Displays: 1) 1920x1080, 2) 1920x1080

    Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

    Graphics Processor Info:

    Check OpenGL support: Failed

    Vendor: ATI Technologies Inc.

    Version: 3.3.13292 Core Profile Context 14.502.1014.0

    Renderer: AMD Radeon HD 6800 Series

    LanguageVersion: 4.40

    early days for a fix I think.

    L
    Lee Jay
    Inspiring
    April 21, 2015

    My suggestion is to try a video driver upgrade to latest version.

    K
    Keety-ukAuthor
    Participant
    April 21, 2015

    Yeah, that was the first thing I tried....

    L
    Lee Jay
    Inspiring
    April 21, 2015

    Well, some cards simply won't work (be compatible with the code).  I'm not sure if this is one of them or not.

    • Requirements
      • You need to be running Windows 7 or later, or Mac OS 10.9 or later. (Note that LR CC/6 can run on Mac 10.8, but without GPU accelaration)
      • The card needs to support Open GL 3.3 or later, which includes most cards from about 2010/2011 onwards.
      • It doesn’t need a top-spec graphics card. If you’re buying a new one, a recent mid-range graphics card with 2GB of RAM is a great choice.
      • You need to be running recent drivers, especially if you have problems. Windows Update often suggests outdated drivers – check the card manufacturer’s website instead.
    L
    Lee Jay
    Inspiring
    April 21, 2015

    OS?

    K
    Keety-ukAuthor
    Participant
    April 21, 2015

    D'oh!!

    Windows 8.1 x64

    K
    Keety-ukAuthor
    Participant
    April 21, 2015

    Probably easier If I dump the whole sys info

    Lightroom version:  CC 2015 [1014445]

    License: Creative Cloud

    Operating system: Windows 8.1 Business Edition

    Version: 6.3 [9600]

    Application architecture: x64

    System architecture: x64

    Logical processor count: 8

    Processor speed: 1.9 GHz

    Built-in memory: 24559.2 MB

    Real memory available to Lightroom: 24559.2 MB

    Real memory used by Lightroom: 2348.2 MB (9.5%)

    Virtual memory used by Lightroom: 2416.8 MB

    Memory cache size: 4.0 MB

    Maximum thread count used by Camera Raw: 8

    Camera Raw SIMD optimization: SSE2

    System DPI setting: 96 DPI

    Desktop composition enabled: Yes

    Displays: 1) 1920x1080, 2) 1920x1080

    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:

    Check OpenGL support: Failed

    Vendor: ATI Technologies Inc.

    Version: 3.3.13283 Core Profile Context 14.501.1003.0

    Renderer: AMD Radeon HD 5800 Series

    LanguageVersion: 4.40

    Installed Plugins:

    1) Athentech PerfectlyClear

    2) Behance

    3) Canon Print Studio Pro

    4) Canon Tether Plugin

    5) Export to Photomatix Pro

    6) Facebook

    7) Flickr

    8) Leica Tether Plugin

    9) Nikon Tether Plugin

    10) Perfect Effects 8

    Config.lua flags: None

    Adapter #1: Vendor : 1002

      D

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