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vickif30986331
Participant
December 15, 2019
Question

Green videos in Lightroom Classic

  • December 15, 2019
  • 3 replies
  • 851 views

Hi all,

 

I'm brand new to Lightroom having just downloaded the trial...today I've uploaded photos and videos and basically all of my videos playback green...the sound is there and the colour is normal in the thumbnail.

 

Can anyone please offer me a solution? i have a brand new laptop...Surface Pro 7, so I'm really at a loss as to how to solve this.

 

thank you,

 

Vicki 

This topic has been closed for replies.

3 replies

FlyingJeep
FlyingJeep
Participant
March 13, 2020

I'm having the same issue with videos playing with total green tint but look fine in thumnails. This is happening with ALL vedios in my collection regardless of the video file format from a large variety of cameras and cell phones. I'm running on a Surface Pro 7 with 16GB RAM and a 256GB SSD.

    S
    ShinyDiscoBall
    Participant
    May 11, 2020

    Same here. All my videos MOV MP4 AVI all play green. Using Surface Pro 7 on Windows 10

    GoldingD
    GoldingD
    Legend
    December 15, 2019

    Oh, and please share your system info as lightroom reports it. In lightroom click on Help, then System Info, then Copy. Paste that in a reply.

     

    V
    vickif30986331Author
    Participant
    December 16, 2019

    Hi David, 

     

    thank you for your reply, since I posted I've had a rep from Adobe spend 2 hours on my machine and also an over the phone remote technicians look into this but still with no solution! It seems that LR classic just doesn't support the codes to the videos...I even uploaded s video from my iPhone to see if it plated green but it won't play at all, it says the HEVC encoded file are not supported by Windows but the videos taken on my DSLR are a ALC format (both .MOV) files. The tech even tried changing the formats but they were still green!

     

    So far I've tried what you said - no effect

    uninstalled and reinstalled - no effect

    downloaded VLC media player - no effect

     

    i can play the videos in LR CC and they show up fine, it's just Classic that's giving me green videos!

     

    Here's my info...

     

    Lightroom Classic version: 9.1 [ 201911291132-64cf80b4 ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 10 - Home Premium Edition
    Version: 10.0.18363
    Application architecture: x64
    System architecture: x64
    Logical processor count: 8
    Processor speed: 1.4 GHz
    Built-in memory: 15978.5 MB
    Real memory available to Lightroom: 15978.5 MB
    Real memory used by Lightroom: 636.1 MB (3.9%)
    Virtual memory used by Lightroom: 730.6 MB
    GDI objects count: 615
    USER objects count: 1982
    Process handles count: 1477
    Memory cache size: 216.7MB
    Internal Camera Raw version: 12.1 [ 351 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 42MB / 7989MB (0%)
    Camera Raw real memory: 43MB / 15978MB (0%)
    System DPI setting: 192 DPI (high DPI mode)
    Desktop composition enabled: Yes
    Displays: 1) 2736x1824
    Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes
    Graphics Processor Info:
    DirectX: Intel(R) Iris(R) Plus Graphics (25.20.100.7101)
     
    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
    Library Path: C:\Users\vicki\OneDrive\Pictures\Lightroom\Lightroom Catalog.lrcat
    Settings Folder: C:\Users\vicki\AppData\Roaming\Adobe\Lightroom
    Installed Plugins:
    1) AdobeStock
    2) Facebook
    3) Flickr
    4) Nikon Tether Plugin
    Config.lua flags: None
    Adapter #1: Vendor : 8086
     Device : 8a52
     Subsystem : 371414
     Revision : 7
     Video Memory : 128
    Adapter #2: Vendor : 1414
     Device : 8c
     Subsystem : 0
     Revision : 0
     Video Memory : 0
    AudioDeviceIOBlockSize: 1024
    AudioDeviceName: Speakers (Realtek High Definition Audio(SST))
    AudioDeviceNumberOfChannels: 2
    AudioDeviceSampleRate: 48000
    Build: 12.1x4
    Direct2DEnabled: false
    GL_ACCUM_ALPHA_BITS: 16
    GL_ACCUM_BLUE_BITS: 16
    GL_ACCUM_GREEN_BITS: 16
    GL_ACCUM_RED_BITS: 16
    GL_ALPHA_BITS: 8
    GL_BLUE_BITS: 8
    GL_DEPTH_BITS: 24
    GL_GREEN_BITS: 8
    GL_MAX_3D_TEXTURE_SIZE: 2048
    GL_MAX_TEXTURE_SIZE: 16384
    GL_MAX_TEXTURE_UNITS: 8
    GL_MAX_VIEWPORT_DIMS: 16384,16384
    GL_RED_BITS: 8
    GL_RENDERER: Intel(R) Iris(R) Plus Graphics
    GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 25.20.100.7101
    GL_STENCIL_BITS: 8
    GL_VENDOR: Intel
    GL_VERSION: 4.6.0 - Build 25.20.100.7101
    GPUDeviceEnabled: false
    OGLEnabled: true
    GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_robustness_isolation GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_separate_stencil GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_polygon_offset_clamp GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_framebuffer_fetch GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_compression_s3tc GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_IBM_texture_mirrored_repeat GL_INTEL_coarse_fragment_shader GL_INTEL_conservative_rasterization GL_INTEL_fragment_shader_ordering GL_INTEL_framebuffer_CMAA GL_INTEL_map_texture GL_INTEL_multi_rate_fragment_shader GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_texture_compression_astc_ldr GL_NV_blend_square GL_NV_conditional_render GL_NV_primitive_restart GL_NV_texgen_reflection GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control
     
    thank you,
     
    Vicki
    GoldingD
    GoldingD
    Legend
    December 15, 2019

    First diagnostic step/possible solution

     

    In Preferences, in Performance, uncheck use Graphics Processor.

     

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