Participating Frequently

Pregunta

HEIC broken. iOS 14.3; MacOS 10.15.7; Lightroom Classic 10.1.1 (Camera Raw 13.1)

Forum|Forum|5 years ago
February 1, 2021
3 respuestas
509 visualizaciones

I've been working with HEIC from my iPhone7 in Lightroom Classic for a couple of years.

Somewhere in the last month or two it broke.

All the HEIC images I loaded in the past now get a black (!) "Lightroom has encountered problems reading this photo". And of course I can't import new ones.

Import direct from phone, via AirDrop, or extracted via ImageExtract to HDD on the Mac - same result in each case.

(Lightroom (Cloud) still shows the imported and sync'd HEIC images just fine - whether it has converted them to DNG internally I don't know...)

I can't see anything in the forums about this - I can't be alone with this problem?

Oh, and why is HEIC not supported by this website? All the RAW formats work, just not HEIC?

Has HEIC support been discontinued? What about all the HEIC's I've imported and edited over the past couple of years?

D

defaultm1x2xl7fliib

Participant

I have finally found a solution.

Just locate those files within finder (command + R) and open them with ColorSync Utility. Save the file (you don't have to do anything, just save it). Done! Lightroom error is gone!

Cheers!

D

defaultm1x2xl7fliib

Participant

And one more thing:

To make things even easier, I’ve created an app using Automator. Just select "Apply ColorSync Profile to Images". In the Profile dropdown, choose "Display P3", and make sure to tick the option "Preserve original color space".

I made the app so I can keep it in my Dock—this way, I can just drag all my HEIC images onto it and wait a few seconds for the process to complete.

johnrellis

Legend

There have been sporadic reports about not being able to read imported HEICs or import new ones:

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-and-photoshop-stop-reading-heic-files-in-an-hour-after-launch/5f5f46204b561a3d4274ec2d

I've observed it once. Restart LR seems to make the problem go away at least for a while, and doing Preferences > Performance > Camera Raw Cache Settings > Purge Cache may make the problem go away for even longer.

Please add your details of what you've observed to the bug report, and be sure to click Like and Follow at the bottom of the first post. That will make it a little more likely that Adobe will prioritize a fix, and you'll be notified when the bug's status changes. Without more reports from users, Adobe will ignore this issue.

[Use the blue reply button under the first post to ensure replies sort properly.]

Geoff the kiwi

Community Expert

I have seen this on ocassion myself. If I restart Lightroom everything is ok ...

I haven't no been able to import from disk. I am downloading via bluetooth at the moment - an iPhone 7+ 256

Does this happen with you as well??

N

N D HAutor

Participating Frequently

Sync from disc is iffy, at best. Yesterday, it pulled in 20-ish pics, where 500 were new.

I found Apple's Image Capture (a separate download) to be more reliable. I copy the files to my Mac HDD with Image Capture, and then import into LRC.

I'm trying the LRC restart now. Yes, that seems to work! Thanks

Regístrese

Social Login

Bienvenido

Social Login

Escaneando el archivo en busca de virus

Este archivo no se puede descargar