Skip to main content
L
leannes86185957
Participant
November 20, 2017
Question

Help! Lightroom Classic CC constantly crashing

  • November 20, 2017
  • 4 replies
  • 2018 views

I am extremely frustrated and unhappy. LR Classic CC is constantly crashing. It happens when I'm importing photos, converting to DNG, and doing other things as well. I've had it crash as many as 12 times in a day.

I called support and the guy who answered said he doesn't deal with Lightroom and that he'd have someone call me. No one ever called!

Yes, I disabled Graphics Processor. Nothing changed when I did.

Thanks in advance

    This topic has been closed for replies.

    4 replies

    YOURpageMaker
    YOURpageMaker
    Known Participant
    January 5, 2018

    Some news from my side. After a lot of tests I finally found a problem. I used Rember for a memory test of my Macbook Pro 2016, which found a problem. Apple hardware test didn't.

    I send my Macbook back to my distributor and they confirmed the defect memory. They change the motherboard.

    I am still waiting.

    I hope this will now fix my problem and maybe this hint helps others too.

    Just Shoot Me
    Just Shoot Me
    Legend
    January 5, 2018

    Thanks for updating this thread and I hope the new Logic board (Apple calls the Motherboard a Logic board) fixes your issues.

    N
    nataliemalis
    Participant
    January 5, 2018

    SAME!! So frustrating...I had a screenshare session with someone from tech support and it didn't seem to do anything after several changes they made.

    YOURpageMaker
    YOURpageMaker
    Known Participant
    December 23, 2017

    Same issue here. Running Lightroom Classic CC 7.1 on a MacBook Pro 15", 16 GB, Radeon Pro 460, High Sierra 10.13.2.

    Every time when I start an export, after some pictures either Lightroom crashes, or - mostly - it results in a complete MacOS crash.

    Complete unusable !

    This happens only on my MacBook Pro. I am running a MacPro with the same OS and LR versions without any issues.

    The MacBook runs all other applications without any problems, this happens only with Lightroom.

    Just Shoot Me
    Just Shoot Me
    Legend
    December 23, 2017

    monikas34030737  wrote

    This happens only on my MacBook Pro. I am running a MacPro with the same OS and LR versions without any issues.

    The MacBook runs all other applications without any problems, this happens only with Lightroom.

    Then if one Mac is running the newest version of LR and the other isn't and both Mac's are using the same version of OS X why do you think it is a LR problem.

    To me that clearly points to some type of configuration problem or a hardware problem.

      YOURpageMaker
      YOURpageMaker
      Known Participant
      December 24, 2017

      You're right. I am not sure that is a single Lightroom problem. But, I tried everything to find that out :

      I run several benchmarks, hardware tests and stress tests on that machine - no problem.

      It happens only with Lightroom on that machine. All other applications including all Adobe CC software run perfect.

      I did a LR preferences reset, deactivated all add-ons, nothing helped.

      I am now running out of ideas how to fix that. Good fact : it`s reproducible.

      F. McLion
      Community Expert
      F. McLionCommunity Expert
      Community Expert
      November 21, 2017

      We need to know your OS to be able to help.

      Meanwhile, you can try if it helps to reset the preferences: Resetting Preferences in Lightroom CC/6

      --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
      L
      leannes86185957Author
      Participant
      November 21, 2017

      Thanks. I'm on Mac High Sierra 10.13.1

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices