Skip to main content
L
Law2708
Participant
October 7, 2021
Question

HELP!!!!Ok Lightroom keeps closing out after a few seconds

  • October 7, 2021
  • 5 replies
  • 665 views

Everytime I open it, program loads then a few seconds after it closes out. Asking me to send an error report.
I copied the error report, hoping I can get some assistance please.

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="10.4" build="[202108071231-af9219b9]" source="Windows-Client" crashType="n/a">
<time year="2021" month="10" day="6" hour="22" minute="23" second="53" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="e44a4da2-f6b4-4c4f-b08c-4adaf9f04d63"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19043" applicationlanguage="en-us" userlanguage="en-BS" oslanguage="en-US" ram="65478" machine="AMD Ryzen 7 3700X 8-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="16" cpuType="8664" cpuFreq="3593 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1660" description="NVIDIA GeForce GTX 1660" driverDate="20210913000000.000000-000" driverVersion="30.0.14.7212" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2184&#38;SUBSYS_3FC81458&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF7D828FE8">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFF7D828FE8" symbolname="FxPluginMain"/>
<stackStatement index="1" address="0x00007FFF7D82E870" symbolname="FxPluginMain"/>
<stackStatement index="2" address="0x00007FFF7D82EB49" symbolname="FxPluginMain"/>
<stackStatement index="3" address="0x00007FFF7D83C04B" symbolname="FxPluginMain"/>
<stackStatement index="4" address="0x00007FFF7D834605" symbolname="FxPluginMain"/>
<stackStatement index="5" address="0x000000003E06E361" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="6" address="0x000000003E06FA87" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="7" address="0x00007FFF9B177034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="8" address="0x00007FFF9D102651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000955136F7AFC5"/>
<register name="RBX" value="0x000000019D360E74"/>
<register name="RCX" value="0x002E002E002E002E"/>
<register name="RDX" value="0x00000000558FD540"/>
<register name="RSI" value="0x000000019D360E50"/>
<register name="RDI" value="0x000000019D360E74"/>
<register name="RSP" value="0x00000000558FD500"/>
<register name="RBP" value="0x00000000558FD559"/>
<register name="RIP" value="0x00007FFF7D828FE8"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
<binaryImage start="0x0000000140000000" end="0x000000014122C000" path="adobe\Lightroom.exe"/>
<binaryImage start="0x00007FFF9D0B0000" end="0x00007FFF9D2A5000" path="ntdll.dll"/>
<binaryImage start="0x00007FFF9B160000" end="0x00007FFF9B21E000" path="kernel32.dll"/>
<binaryImage start="0x00007FFF9AD00000" end="0x00007FFF9AFC9000" path="KERNELBASE.dll"/>
<binaryImage start="0x00007FFF9AA10000" end="0x00007FFF9AB66000" path="crypt32.dll"/>
<binaryImage start="0x00007FFF9AFD0000" end="0x00007FFF9B0D0000" path="ucrtbase.dll"/>
<binaryImage start="0x00007FFF9C820000" end="0x00007FFF9C9C1000" path="user32.dll"/>
<binaryImage start="0x00007FFF954F0000" end="0x00007FFF955F8000" path="winhttp.dll"/>
<binaryImage start="0x00007FFF82BB0000" end="0x00007FFF82BEB000" path="adobe\Headlights.dll"/>
<binaryImage start="0x00007FFF9B0D0000" end="0x00007FFF9B0F2000" path="win32u.dll"/>
<binaryImage start="0x00007FFF7EF60000" end="0x00007FFF7EFD7000" path="adobe\CRClient.dll"/>
<binaryImage start="0x00007FFF9C560000" end="0x00007FFF9C5FB000" path="sechost.dll"/>
<binaryImage start="0x00007FFF9B220000" end="0x00007FFF9B24B000" path="gdi32.dll"/>
<binaryImage start="0x00007FFF9C660000" end="0x00007FFF9C78A000" path="rpcrt4.dll"/>
<binaryImage start="0x00007FFF9A820000" end="0x00007FFF9A92B000" path="gdi32full.dll"/>
<binaryImage start="0x00007FFF9AC60000" end="0x00007FFF9ACFD000" path="msvcp_win.dll"/>
<binaryImage start="0x00007FFF9B300000" end="0x00007FFF9B3AC000" path="advapi32.dll"/>
<binaryImage start="0x00007FFF9CD60000" end="0x00007FFF9CDFE000" path="msvcrt.dll"/>
<binaryImage start="0x00007FFF9B830000" end="0x00007FFF9BF6F000" path="shell32.dll"/>
<binaryImage start="0x00007FFF7EEF0000" end="0x00007FFF7EF5B000" path="adobe\ahclient.dll"/>
<binaryImage start="0x00007FFF9CD00000" end="0x00007FFF9CD55000" path="shlwapi.dll"/>
<binaryImage start="0x00007FFF9C0C0000" end="0x00007FFF9C1EA000" path="ole32.dll"/>
<binaryImage start="0x00007FFF7EE40000" end="0x00007FFF7EEEE000" path="adobe\AgKernel.dll"/>
<binaryImage start="0x00007FFF9A930000" end="0x00007FFF9A957000" path="bcrypt.dll"/>
<binaryImage start="0x00007FFF9C200000" end="0x00007FFF9C555000" path="combase.dll"/>
<binaryImage start="0x00007FFF9BFF0000" end="0x00007FFF9C0BD000" path="oleaut32.dll"/>
<binaryImage start="0x00007FFF9CC60000" end="0x00007FFF9CCCB000" path="ws2_32.dll"/>
<binaryImage start="0x00007FFF9AC00000" end="0x00007FFF9AC60000" path="wintrust.dll"/>
<binaryImage start="0x00007FFF32820000" end="0x00007FFF32B59000" path="adobe\substrate.dll"/>
<binaryImage start="0x00007FFF30C40000" end="0x00007FFF31401000" path="adobe\ui.dll"/>
<binaryImage start="0x00007FFF306D0000" end="0x00007FFF30C3A000" path="mfc140u.dll"/>
<binaryImage start="0x00007FFF9CE00000" end="0x00007FFF9CEDA000" path="comdlg32.dll"/>
<binaryImage start="0x00007FFF9CCD0000" end="0x00007FFF9CD00000" path="imm32.dll"/>
<binaryImage start="0x00007FFF9CB90000" end="0x00007FFF9CC3D000" path="SHCore.dll"/>
<binaryImage start="0x00007FFF8E6C0000" end="0x00007FFF8E74D000" path="msvcp140.dll"/>
<binaryImage start="0x00007FFF8E750000" end="0x00007FFF8E76A000" path="VCRUNTIME140.dll"/>
<binaryImage start="0x00007FFF8E6B0000" end="0x00007FFF8E6BC000" path="VCRUNTIME140_1.dll"/>
<binaryImage start="0x00007FFF93BE0000" end="0x00007FFF93DC4000" path="dbghelp.dll"/>
<binaryImage start="0x00007FFF81F40000" end="0x00007FFF821DA000" path="comctl32.dll"/>
<binaryImage start="0x00007FFF86950000" end="0x00007FFF86E20000" path="wininet.dll"/>
<binaryImage start="0x00007FFF8E770000" end="0x00007FFF8E77C000" path="secur32.dll"/>
<binaryImage start="0x00007FFF99C20000" end="0x00007FFF99C5B000" path="IPHLPAPI.DLL"/>
<binaryImage start="0x00007FFF995D0000" end="0x00007FFF9961C000" path="authz.dll"/>
<binaryImage start="0x00007FFF98F70000" end="0x00007FFF98F7A000" path="version.dll"/>
<binaryImage start="0x00007FFF31760000" end="0x00007FFF319C5000" path="adobe\wichitafoundation.dll"/>
<binaryImage start="0x00007FFF702C0000" end="0x00007FFF70309000" path="pdh.dll"/>
<binaryImage start="0x00000000658A0000" end="0x0000000065A11000" path="adobe\icuuc58.dll"/>
<binaryImage start="0x00000000650A0000" end="0x00000000652A2000" path="adobe\icuin58.dll"/>
<binaryImage start="0x00007FFF8D6F0000" end="0x00007FFF8D899000" path="GdiPlus.dll"/>
<binaryImage start="0x00007FFF7DE60000" end="0x00007FFF7E0E3000" path="DWrite.dll"/>
<binaryImage start="0x00007FFF96AF0000" end="0x00007FFF970B0000" path="d2d1.dll"/>
<binaryImage start="0x00007FFF97E30000" end="0x00007FFF97ECE000" path="uxtheme.dll"/>
<binaryImage start="0x00007FFF84830000" end="0x00007FFF84A1B000" path="urlmon.dll"/>
<binaryImage start="0x000000004AD00000" end="0x000000004C602000" path="adobe\icudt58.dll"/>
<binaryImage start="0x00007FFF30400000" end="0x00007FFF306C5000" path="adobe\libcrypto-1_1-x64.dll"/>
<binaryImage start="0x00007FFF844A0000" end="0x00007FFF84750000" path="iertutil.dll"/>
<binaryImage start="0x00007FFF84470000" end="0x00007FFF84498000" path="srvcli.dll"/>
<binaryImage start="0x00007FFF9A690000" end="0x00007FFF9A6C1000" path="sspicli.dll"/>
<binaryImage start="0x00007FFF99D30000" end="0x00007FFF99D3C000" path="netutils.dll"/>
<binaryImage start="0x00007FFF9A3B0000" end="0x00007FFF9A3C2000" path="msasn1.dll"/>
<binaryImage start="0x00007FFF9AB70000" end="0x00007FFF9ABF3000" path="bcryptPrimitives.dll"/>
<binaryImage start="0x00007FFF98070000" end="0x00007FFF9809F000" path="dwmapi.dll"/>
<binaryImage start="0x00007FFF7EE10000" end="0x00007FFF7EE3A000" path="WinTab32.dll"/>
<binaryImage start="0x00007FFF99070000" end="0x00007FFF99082000" path="kernel.appcore.dll"/>
<binaryImage start="0x00007FFF4FF30000" end="0x00007FFF50111000" path="FencesMenu64.dll"/>
<binaryImage start="0x00007FFF96160000" end="0x00007FFF96174000" path="wtsapi32.dll"/>
<binaryImage start="0x00007FFF9A6D0000" end="0x00007FFF9A6FE000" path="userenv.dll"/>
<binaryImage start="0x00007FFF9B250000" end="0x00007FFF9B2F9000" path="clbcatq.dll"/>
<binaryImage start="0x00007FFF2FC40000" end="0x00007FFF2FCE9000" path="tiptsf.dll"/>
<binaryImage start="0x00007FFF9CF40000" end="0x00007FFF9D055000" path="msctf.dll"/>
<binaryImage start="0x00007FFF98730000" end="0x00007FFF98EC0000" path="windows.storage.dll"/>
<binaryImage start="0x00007FFF9A220000" end="0x00007FFF9A24C000" path="wldp.dll"/>
<binaryImage start="0x00007FFF9A7D0000" end="0x00007FFF9A81E000" path="cfgmgr32.dll"/>
<binaryImage start="0x00007FFF985C0000" end="0x00007FFF986B6000" path="propsys.dll"/>
<binaryImage start="0x00007FFF9A710000" end="0x00007FFF9A72F000" path="profapi.dll"/>
<binaryImage start="0x0000000180000000" end="0x00000001800CB000" path="adobe\WFCore.dll"/>
<binaryImage start="0x00000000022B0000" end="0x00000000022F0000" path="adobe\WFSQLite.dll"/>
<binaryImage start="0x00000000022F0000" end="0x0000000002303000" path="adobe\WFWeb.dll"/>
<binaryImage start="0x0000000002D30000" end="0x0000000002DD6000" path="adobe\WFOzClient.dll"/>
<binaryImage start="0x0000000002260000" end="0x0000000002267000" path="adobe\LightroomModels.dll"/>
<binaryImage start="0x00007FFF9A190000" end="0x00007FFF9A19C000" path="CRYPTBASE.dll"/>
<binaryImage start="0x00007FFF9A5D0000" end="0x00007FFF9A5DA000" path="dpapi.dll"/>
<binaryImage start="0x000000001F1F0000" end="0x00000000253B6000" path="adobe\CameraRaw.dll"/>
<binaryImage start="0x00007FFF950D0000" end="0x00007FFF9517E000" path="mscms.dll"/>
<binaryImage start="0x00007FFF2F7F0000" end="0x00007FFF2FC3E000" path="adobe\libmmd.dll"/>
<binaryImage start="0x00007FFF917F0000" end="0x00007FFF9183D000" path="CONCRT140.dll"/>
<binaryImage start="0x00007FFF2C1E0000" end="0x00007FFF2D3ED000" path="adobe\svml_dispmd.dll"/>
<binaryImage start="0x00007FFF96420000" end="0x00007FFF96684000" path="d3d11.dll"/>
<binaryImage start="0x00007FFF950B0000" end="0x00007FFF950C1000" path="ColorAdapterClient.dll"/>
<binaryImage start="0x00007FFF990C0000" end="0x00007FFF991B4000" path="dxgi.dll"/>
<binaryImage start="0x00007FFF95330000" end="0x00007FFF954E4000" path="WindowsCodecs.dll"/>
<binaryImage start="0x00007FFF94F90000" end="0x00007FFF94FB0000" path="D3D12.dll"/>
<binaryImage start="0x00007FFF300B0000" end="0x00007FFF3027D000" path="D3D12Core.dll"/>
<binaryImage start="0x00007FFF93490000" end="0x00007FFF934CB000" path="DXCore.dll"/>
<binaryImage start="0x00007FFF91450000" end="0x00007FFF91556000" path="nvldumdx.dll"/>
<binaryImage start="0x00007FFF94D10000" end="0x00007FFF94D41000" path="cryptnet.dll"/>
<binaryImage start="0x00007FFF90E70000" end="0x00007FFF90FBA000" path="drvstore.dll"/>
<binaryImage start="0x00007FFF9A570000" end="0x00007FFF9A5A4000" path="devobj.dll"/>
<binaryImage start="0x00007FFF9CC40000" end="0x00007FFF9CC5D000" path="imagehlp.dll"/>
<binaryImage start="0x00007FFF9A170000" end="0x00007FFF9A188000" path="cryptsp.dll"/>
<binaryImage start="0x00007FFF99890000" end="0x00007FFF998C4000" path="rsaenh.dll"/>
<binaryImage start="0x00007FFF5D450000" end="0x00007FFF61E56000" path="nvwgf2umx.dll"/>
<binaryImage start="0x00007FFF90C70000" end="0x00007FFF90C97000" path="winmm.dll"/>
<binaryImage start="0x00007FFF825D0000" end="0x00007FFF825FB000" path="D3DSCache.dll"/>
<binaryImage start="0x00007FFF956A0000" end="0x00007FFF958A1000" path="twinapi.appcore.dll"/>
<binaryImage start="0x00007FFF7EDA0000" end="0x00007FFF7EE0C000" path="adobe\video_toolkit.dll"/>
<binaryImage start="0x00007FFF7A310000" end="0x00007FFF7A353000" path="icm32.dll"/>
<binaryImage start="0x00007FFF650D0000" end="0x00007FFF651FF000" path="adobe\microsoft.ai.machinelearning.dll"/>
<binaryImage start="0x00007FFF2D780000" end="0x00007FFF2DE6E000" path="adobe\onnxruntime.dll"/>
<binaryImage start="0x00007FFF29790000" end="0x00007FFF2A45F000" path="adobe\DirectML.dll"/>
<binaryImage start="0x00007FFF90C20000" end="0x00007FFF90C49000" path="cabinet.dll"/>
<binaryImage start="0x00007FFF94F50000" end="0x00007FFF94F64000" path="adobe\xml_toolkit.dll"/>
<binaryImage start="0x00007FFF828D0000" end="0x00007FFF82A16000" path="Windows.StateRepositoryPS.dll"/>
<binaryImage start="0x00007FFF99F80000" end="0x00007FFF99FEA000" path="mswsock.dll"/>
<binaryImage start="0x00007FFF95050000" end="0x00007FFF9505B000" path="winnsi.dll"/>
<binaryImage start="0x00007FFF9D060000" end="0x00007FFF9D068000" path="nsi.dll"/>
<binaryImage start="0x00007FFF94570000" end="0x00007FFF94587000" path="dhcpcsvc6.DLL"/>
<binaryImage start="0x00007FFF94D50000" end="0x00007FFF94D6D000" path="dhcpcsvc.dll"/>
<binaryImage start="0x00007FFF7D7B0000" end="0x00007FFF7D812000" path="Windows.FileExplorer.Common.dll"/>
<binaryImage start="0x00007FFF85110000" end="0x00007FFF851A9000" path="webio.dll"/>
<binaryImage start="0x00007FFF70A00000" end="0x00007FFF70A23000" path="cldapi.dll"/>
<binaryImage start="0x00007FFF8D320000" end="0x00007FFF8D32B000" path="fltLib.dll"/>
<binaryImage start="0x00007FFF99C60000" end="0x00007FFF99D2C000" path="dnsapi.dll"/>
<binaryImage start="0x00007FFF8F8C0000" end="0x00007FFF8F8CA000" path="rasadhlp.dll"/>
<binaryImage start="0x00007FFF994C0000" end="0x00007FFF994F3000" path="ntmarta.dll"/>
<binaryImage start="0x00007FFF83B20000" end="0x00007FFF83B48000" path="mssprxy.dll"/>
<binaryImage start="0x00007FFF9BF70000" end="0x00007FFF9BFE9000" path="coml2.dll"/>
<binaryImage start="0x00007FFF8F920000" end="0x00007FFF8F99F000" path="FWPUCLNT.DLL"/>
<binaryImage start="0x00007FFF997B0000" end="0x00007FFF99841000" path="schannel.dll"/>
<binaryImage start="0x000000000B270000" end="0x000000000B299000" path="adobe\catalog_converters.dll"/>
<binaryImage start="0x00007FFF7BEB0000" end="0x00007FFF7BEC5000" path="mskeyprotect.dll"/>
<binaryImage start="0x00007FFF9A250000" end="0x00007FFF9A28B000" path="ntasn1.dll"/>
<binaryImage start="0x00007FFF9A290000" end="0x00007FFF9A2B7000" path="ncrypt.dll"/>
<binaryImage start="0x00007FFF7CF50000" end="0x00007FFF7CF76000" path="ncryptsslp.dll"/>
<binaryImage start="0x000000003E050000" end="0x000000003E250000" path="adobe\Import.lrmodule"/>
<binaryImage start="0x00007FFF7ECC0000" end="0x00007FFF7ED97000" path="adobe\EDSDK.dll"/>
<binaryImage start="0x00007FFF9B3B0000" end="0x00007FFF9B822000" path="setupapi.dll"/>
<binaryImage start="0x00007FFF7EBD0000" end="0x00007FFF7EC0D000" path="adobe\archiving_toolkit.dll"/>
<binaryImage start="0x00007FFF7A540000" end="0x00007FFF7A583000" path="adobe\bridgetalk.dll"/>
<binaryImage start="0x00007FFF7A4C0000" end="0x00007FFF7A53A000" path="adobe\AdobePIP.dll"/>
<binaryImage start="0x00007FFF63320000" end="0x00007FFF634C6000" path="adobe\LogSession.dll"/>
<binaryImage start="0x00007FFF70600000" end="0x00007FFF7063E000" path="dataexchange.dll"/>
<binaryImage start="0x00007FFF970B0000" end="0x00007FFF97295000" path="dcomp.dll"/>
<binaryImage start="0x00007FFF80FD0000" end="0x00007FFF810C9000" path="textinputframework.dll"/>
<binaryImage start="0x00007FFF97980000" end="0x00007FFF97A72000" path="CoreMessaging.dll"/>
<binaryImage start="0x00007FFF972A0000" end="0x00007FFF975FE000" path="CoreUIComponents.dll"/>
<binaryImage start="0x00007FFF962C0000" end="0x00007FFF96414000" path="WinTypes.dll"/>
<binaryImage start="0x00007FFF8D8A0000" end="0x00007FFF8D906000" path="oleacc.dll"/>
<binaryImage start="0x00007FFF7CC30000" end="0x00007FFF7CCDC000" path="TextShaping.dll"/>
<binaryImage start="0x0000000051940000" end="0x0000000051E9A000" path="adobe\MediaCoreIF.DLL"/>
<binaryImage start="0x00007FFF418F0000" end="0x00007FFF41A15000" path="opengl32.dll"/>
<binaryImage start="0x00007FFF71FA0000" end="0x00007FFF71FCC000" path="glu32.dll"/>
<binaryImage start="0x000000003FCF0000" end="0x000000003FD05000" path="adobe\boost_threads.dll"/>
<binaryImage start="0x0000000051EA0000" end="0x0000000052388000" path="adobe\dvacore.dll"/>
<binaryImage start="0x0000000052390000" end="0x00000000524AB000" path="adobe\dvamediatypes.dll"/>
<binaryImage start="0x000000004AC40000" end="0x000000004AC6C000" path="adobe\dvamarshal.dll"/>
<binaryImage start="0x00000000524B0000" end="0x0000000052715000" path="adobe\dynamiclink.dll"/>
<binaryImage start="0x000000004AC70000" end="0x000000004ACD2000" path="adobe\dvatransport.dll"/>
<binaryImage start="0x0000000052720000" end="0x00000000528A9000" path="adobe\dvaaudiodevice.dll"/>
<binaryImage start="0x0000000050820000" end="0x00000000508D3000" path="adobe\dvaplayer.dll"/>
<binaryImage start="0x00007FFF7A770000" end="0x00007FFF7A78D000" path="mpr.dll"/>
<binaryImage start="0x00007FFF95F70000" end="0x00007FFF95F7A000" path="avrt.dll"/>
<binaryImage start="0x000000004EFC0000" end="0x000000004EFE5000" path="adobe\libzip.dll"/>
<binaryImage start="0x00000000508E0000" end="0x0000000050900000" path="adobe\boost_filesystem.dll"/>
<binaryImage start="0x00000000528B0000" end="0x0000000052945000" path="adobe\utest.dll"/>
<binaryImage start="0x0000000052950000" end="0x0000000052BC2000" path="adobe\dvascripting.dll"/>
<binaryImage start="0x0000000052BE0000" end="0x0000000052E04000" path="adobe\dvaappsupport.dll"/>
<binaryImage start="0x0000000052E20000" end="0x0000000052E60000" path="adobe\dvavulcansupport.dll"/>
<binaryImage start="0x0000000052E70000" end="0x0000000053DAB000" path="adobe\dvaaccelerate.dll"/>
<binaryImage start="0x0000000053DC0000" end="0x0000000054290000" path="adobe\dvaaudiodsp.dll"/>
<binaryImage start="0x00007FFF5B820000" end="0x00007FFF5B905000" path="adobe\VulcanControl.dll"/>
<binaryImage start="0x00007FFF62490000" end="0x00007FFF62564000" path="adobe\VulcanMessage5.dll"/>
<binaryImage start="0x00007FFF939E0000" end="0x00007FFF93A0C000" path="dbgcore.dll"/>
<binaryImage start="0x00000000542C0000" end="0x0000000054319000" path="adobe\boost_program_options.dll"/>
<binaryImage start="0x0000000054330000" end="0x000000005442A000" path="adobe\dvanet.dll"/>
<binaryImage start="0x0000000054440000" end="0x00000000544E1000" path="adobe\boost_regex.dll"/>
<binaryImage start="0x00007FFF50830000" end="0x00007FFF508EC000" path="adobe\cef_toolkit.dll"/>
<binaryImage start="0x00007FFF143E0000" end="0x00007FFF1CF45000" path="adobe\libcef.dll"/>
<binaryImage start="0x00007FFF6CA70000" end="0x00007FFF6CD65000" path="UIAutomationCore.DLL"/>
<binaryImage start="0x00007FFF7E800000" end="0x00007FFF7E818000" path="netapi32.dll"/>
<binaryImage start="0x00007FFF98EC0000" end="0x00007FFF98ECD000" path="hid.dll"/>
<binaryImage start="0x00007FFF31630000" end="0x00007FFF31755000" path="adobe\chrome_elf.dll"/>
<binaryImage start="0x00007FFF8D910000" end="0x00007FFF8D99F000" path="winspool.drv"/>
<binaryImage start="0x00007FFF82860000" end="0x00007FFF82879000" path="usp10.dll"/>
<binaryImage start="0x00007FFF91E40000" end="0x00007FFF9200E000" path="d3d9.dll"/>
<binaryImage start="0x00007FFF96130000" end="0x00007FFF96154000" path="dxva2.dll"/>
<binaryImage start="0x00007FFF82840000" end="0x00007FFF82851000" path="credui.dll"/>
<binaryImage start="0x00007FFF7DC50000" end="0x00007FFF7DCA1000" path="cryptui.dll"/>
<binaryImage start="0x00007FFF958B0000" end="0x00007FFF95915000" path="wevtapi.dll"/>
<binaryImage start="0x00007FFF86E20000" end="0x00007FFF8714B000" path="esent.dll"/>
<binaryImage start="0x00007FFF999B0000" end="0x00007FFF999C7000" path="wkscli.dll"/>
<binaryImage start="0x00007FFF93830000" end="0x00007FFF93849000" path="samcli.dll"/>
<binaryImage start="0x00007FFF7DB20000" end="0x00007FFF7DB46000" path="adobe\usbmanager.mox"/>
<binaryImage start="0x00007FFF7D820000" end="0x00007FFF7D855000" path="adobe\wpdmanager.mox"/>
<binaryImage start="0x00007FFF959D0000" end="0x00007FFF95A73000" path="PortableDeviceApi.dll"/>
<binaryImage start="0x00007FFF6D620000" end="0x00007FFF6D637000" path="ondemandconnroutehelper.dll"/>
<binaryImage start="0x00007FFF714C0000" end="0x00007FFF714FA000" path="adobe\net_client.dll"/>
<binaryImage start="0x00007FFF95650000" end="0x00007FFF95660000" path="adobe\Vulcan.dll"/>
<binaryImage start="0x00007FFF986C0000" end="0x00007FFF986F2000" path="PortableDeviceTypes.dll"/>
<binaryImage start="0x00007FFF71490000" end="0x00007FFF714B4000" path="adobe\DiscBurning.dll"/>
<binaryImage start="0x00007FFF64AA0000" end="0x00007FFF64ADC000" path="adobe\Email.dll"/>
<binaryImage start="0x00007FFF63970000" end="0x00007FFF63A13000" path="adobe\image_analysis.dll"/>
<binaryImage start="0x00007FFF28E40000" end="0x00007FFF29788000" path="adobe\mona.dll"/>
<binaryImage start="0x00007FFF2F610000" end="0x00007FFF2F7ED000" path="adobe\opencv_calib3d310.dll"/>
<binaryImage start="0x00007FFF2FE40000" end="0x00007FFF300AC000" path="adobe\opencv_core310.dll"/>
<binaryImage start="0x00007FFF2BE70000" end="0x00007FFF2C1D2000" path="adobe\opencv_imgproc310.dll"/>
<binaryImage start="0x00007FFF507B0000" end="0x00007FFF5082B000" path="adobe\opencv_video310.dll"/>
<binaryImage start="0x00007FFF40980000" end="0x00007FFF40A07000" path="adobe\opencv_flann310.dll"/>
<binaryImage start="0x00007FFF31B20000" end="0x00007FFF31BE6000" path="adobe\opencv_features2d310.dll"/>
<binaryImage start="0x00007FFF2F430000" end="0x00007FFF2F601000" path="adobe\libiomp5md.dll"/>
<binaryImage start="0x000000000B980000" end="0x000000000BC9E000" path="adobe\coretech_toolkit.dll"/>
<binaryImage start="0x00007FFF638A0000" end="0x00007FFF638D0000" path="adobe\BIB.dll"/>
<binaryImage start="0x00007FFF31560000" end="0x00007FFF3162C000" path="adobe\harfbuzz-vs15.dll"/>
<binaryImage start="0x0000000065C50000" end="0x0000000065D24000" path="adobe\AXEDOMCore.dll"/>
<binaryImage start="0x00007FFF50770000" end="0x00007FFF507A3000" path="adobe\BIBUtils.dll"/>
<binaryImage start="0x00007FFF28600000" end="0x00007FFF28E31000" path="adobe\AGM.dll"/>
<binaryImage start="0x00007FFF13FC0000" end="0x00007FFF143DF000" path="adobe\CoolType.dll"/>
<binaryImage start="0x00007FFF2BCC0000" end="0x00007FFF2BE69000" path="adobe\ACE.dll"/>
<binaryImage start="0x000000005BD90000" end="0x000000005C06E000" path="adobe\WRServices.dll"/>
<binaryImage start="0x00007FFF95AB0000" end="0x00007FFF95B1A000" path="ninput.dll"/>
<binaryImage start="0x00007FFF70360000" end="0x00007FFF7036F000" path="perfos.dll"/>
<binaryImage start="0x00007FFF960C0000" end="0x00007FFF960F6000" path="xmllite.dll"/>
<binaryImage start="0x00007FFF83EE0000" end="0x00007FFF83EF7000" path="NapiNSP.dll"/>
<binaryImage start="0x00007FFF83E30000" end="0x00007FFF83E4B000" path="pnrpnsp.dll"/>
<binaryImage start="0x00007FFF84290000" end="0x00007FFF842A5000" path="wshbth.dll"/>
<binaryImage start="0x00007FFF94A60000" end="0x00007FFF94A7D000" path="nlaapi.dll"/>
<binaryImage start="0x00007FFF84250000" end="0x00007FFF84262000" path="winrnr.dll"/>
<binaryImage start="0x00007FFF94810000" end="0x00007FFF948B0000" path="policymanager.dll"/>
<binaryImage start="0x00007FFF99920000" end="0x00007FFF999AA000" path="msvcp110_win.dll"/>
<binaryImage start="0x00007FFF68630000" end="0x00007FFF68978000" path="msftedit.dll"/>
<binaryImage start="0x00007FFF314C0000" end="0x00007FFF3155A000" path="riched20.dll"/>
<binaryImage start="0x00007FFF82210000" end="0x00007FFF82249000" path="msls31.dll"/>
<binaryImage start="0x00007FFF7DCB0000" end="0x00007FFF7DE56000" path="Windows.Globalization.dll"/>
<binaryImage start="0x00007FFF824F0000" end="0x00007FFF8254C000" path="Bcp47Langs.dll"/>
<binaryImage start="0x00007FFF80C40000" end="0x00007FFF80C6D000" path="BCP47mrm.dll"/>
<binaryImage start="0x00007FFF700F0000" end="0x00007FFF70115000" path="globinputhost.dll"/>
<binaryImage start="0x00007FFF51630000" end="0x00007FFF5183C000" path="msxml3.dll"/>
<binaryImage start="0x00000000500D0000" end="0x00000000500F4000" path="adobe\socket.dll"/>
</binaryImageSet>
<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
392b0f7e-e44d-4d52-a4a1-6dad85d190c4
</sessionId>
</crashreport>

This topic has been closed for replies.

5 replies

L
Law2708Author
Participant
October 7, 2021

So i did a windows update and and full reboot. Lightroom started to work normally

johnrellis
johnrellis
Legend
October 7, 2021

To build on Axel's reply:

 

The crash log indicates a crash in the graphics driver:

<stackStatement index="5" address="0x000000003E06E361" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="6" address="0x000000003E06FA87" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="7" address="0x00007FFF9B177034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="8" address="0x00007FFF9D102651" symbolname="RtlUserThreadStart"/>

 

It also indicates you have the most recent Nvidia driver for your graphics chipset. If Axel's steps don't help, try doing a clean reinstall of the most recent Nvidia driver following the steps described here:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-2 

 

Make sure you select the Studio Driver, not the Game Ready Driver.

    GoldingD
    GoldingD
    Legend
    October 7, 2021

    Do you have an Android device connected to the computer when LrC crashes?

     

    I say this because of the following link (aditionalpossibilites in the link)

    https://feedback-readonly.photoshop.com/conversations/lightroom-classic/lightroom-classic-deterministically-crashes-within-a-period-of-exactly-45-seconds/5faa3259238b4c1942549547

      I
      ioaola
      Participant
      June 13, 2023

      i have a similar problem, while my android smart phone connected. And problem solved when i unplug it. Thank you so much !!!

        GoldingD
        GoldingD
        Legend
        October 7, 2021

         

         

         

         

        <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF7D828FE8">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFF7D828FE8" symbolname="FxPluginMain"/>

         

         

         

         

        What third party plugins do you have? Wonderinf if FxPluginMain points to a plug-in, or maybe it is a handle.

         

        use Windows File Explorer. Might be in

        C:\Userrs\userid\AppData\Roaming\Adobe\Lightroom\Modules

         

        AxelMatt
        Community Expert
        AxelMattCommunity Expert
        Community Expert
        October 7, 2021

        The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

        Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

        https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

        https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

          

        If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

        Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

          

        Another step is to try to reset the Lightroom preferences. 

        https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

         

        You should also check you graphic device driver. Is the driver up-to-date? If no install the actual driver oherwise try to install an older one. Sometime the latest driver are buggy.

          

        My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices