Marita27104306846v

Participant

Question

How to contact customer care?

Forum|Forum|3 years ago
November 13, 2022
2 replies
373 views

Hello. When I was about to buy the plan there was support and live chat. Now there is ABSOLUTELY no way to contact them! All the links people sent here take me to support with instructions, there is no way to contact customer care. I feel like I'm burning, I don't want to pay the cancellation fee! It was yearly, not forever.

macOS

This topic has been closed for replies.

Community Expert

Community Expert

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

And a subscription contract (for 12months) can incur a fee penalty-

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

To contact support by a Chat-

Be signed in to this forum, Use a browser that allows popups and cookies and contact adobe support by clicking here,

https://helpx.adobe.com/contact.html?rghtup=autoOpen

In the chat field (lower right of screen), type AGENT, be patient, it can take quite a while to reach a human.

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

Legend

Looks like that last link fails.

Community Expert

Community Expert

Yup! Correction try-

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

Legend

You can cancel your plan yourself at account.adobe.com, click on "Manage Plan"