• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

How to contact customer care?

New Here ,
Nov 13, 2022 Nov 13, 2022

Copy link to clipboard

Copied

Hello. When I was about to buy the plan there was support and live chat. Now there is ABSOLUTELY no way to contact them! All the links people sent here take me to support with instructions, there is no way to contact customer care. I feel like I'm burning, I don't want to pay the cancellation fee! It was yearly, not forever.

TOPICS
macOS

Views

58

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 13, 2022 Nov 13, 2022

Copy link to clipboard

Copied

You can cancel your plan yourself at account.adobe.com, click on "Manage Plan"

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 13, 2022 Nov 13, 2022

Copy link to clipboard

Copied

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

And a subscription contract (for 12months) can incur a fee penalty-

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

To contact support by a Chat-

Be signed in to this forum, Use a browser that allows popups and cookies and contact adobe support by clicking here,

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

In the chat field (lower right of screen), type AGENT, be patient, it can take quite a while to reach a human.

 

Regards. My System: Lr-Classic 12.0.1 Photoshop 24.0.1, ACR 15.0, Lightroom 6.0, Lr-iOS 8.0.8, Bridge 13.0, Windows-11.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 13, 2022 Nov 13, 2022

Copy link to clipboard

Copied

Looks like that last link fails.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 13, 2022 Nov 13, 2022

Copy link to clipboard

Copied

LATEST

Yup! Correction try-

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Regards. My System: Lr-Classic 12.0.1 Photoshop 24.0.1, ACR 15.0, Lightroom 6.0, Lr-iOS 8.0.8, Bridge 13.0, Windows-11.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines