Skip to main content
Known Participant
June 4, 2024
Question

How to "delete all synced data" under 13.3.1?

  • June 4, 2024
  • 1 reply
  • 690 views

Sync has stopped working yet again on 13.3 and upgrading to 13.3.1 doesnt' fix it. Strangely, edits of existing photos in the sync'd folders seem to be migrating to sync over, but adding new photos to folders with sync turned on doesn't result in the photos appearing there. I have tried the below with no changes.:

 

1. Rebuild sync data (before I saw the message not to do so from Adobe... this used to be my first troubleshooting step so instinctively went for it).

 

2. Made a microadjustment of +1 contrast on one photo and then did "sync settings" and copied that single adjustment to ALL photos. This virtually ALWAYS worked to "kick in" the syncing feature in the past.

 

3. Deleted all photos from sync'd folders then added them back. The "new" photos (added since whenever this problem started) did not show up after all was sync'd again.

 

I thought of just deleting all sync data as they say you can do in the Adobe Prefs pane, but says to do online. There used to be an option under your profile pic online to delete your sync data. That is now gone. 


So.... how does one delete all sync data under 13.3.1 to see if that works in the troubleshooting process?

This topic has been closed for replies.

1 reply

JohanElzenga
Community Expert
Community Expert
June 4, 2024

Don't! The new sync engine is not compatible with that. I don't think that Adobe says that the 13.3.1 release should fix the sync problems yet.

See also: https://www.lightroomqueen.com/troubleshoot-sync-with-classic/

 

-- Johan W. Elzenga
jmorg65Author
Known Participant
June 4, 2024

Johan, thanks. I followed all the suggestions. I have no sync issues identified at all.


Of note, I deleted all the photos from my sync'd albums and then added them back to each sync'd album in LrC, which then said it was syncing in the top right and then finished. However, absolutely NOTHING has been sync'd back to the cloud infrastructure.


I generated a diagnostic report per the suggestion on the link you shared. The report was created... then LrC crashed.


I'm enjoying a number of the new features, but find it frustrating that Adobe continually breaks multiple things each time it "upgrades".

 

Sigh.

Victoria Bampton LR Queen
Community Expert
Community Expert
June 5, 2024

Deleting the cloud content and then continuing to sync the same Classic catalog is showing some unexpected results at the moment. I think the engineers are going to need to see that diagnostic log. 

Victoria - The Lightroom Queen