How to update Lightroom 5.2 to 5.7.1

Explorer ,
Dec 19, 2019 Dec 19, 2019

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There have many posts about "How to update Lightroom 5.2 to 5.7.1"  all links provided are out date or do not work.  I moved to a clean version of Windows 10. Installed Lightroom and want to update to latest version 5.7.1.  How do I obtain updates?  My account shows I am a registered user but is not listed in "order history" for the product was purchased in the retail channel.

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

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Adobe Community Professional ,
Dec 19, 2019 Dec 19, 2019

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Launch Lighroom.

Go to Help > Updates.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Dec 19, 2019 Dec 19, 2019

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 I assume you are referring to "Help" >> "Check for Updates ..."  which brings this window lr5-update.jpg

Clicking the "Download.." button brings one to a general Adobe cloud "dead link" page https://www.adobe.com/downloads.html?notFoundID=null.  Any other suggestions?

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Adobe Community Professional ,
Dec 19, 2019 Dec 19, 2019

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Owing to Aodbe's new restricted policy on legacy downloads, public links to downloads are gone.   You need to contact Adobe customer care via online chat and ask the agent for assistance.  

Log-in to your account below. 

https://account.adobe.com/plans

Scroll down to the Contact Adobe button.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Feb 07, 2022 Feb 07, 2022

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That doesn't apply, either: Support merely refer on to these forums, and the (now) useless links...
I, too, need to find a path to upgrader myV 5.2 to V 5.7.1, following a reinstall: HELP???

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LEGEND ,
Feb 07, 2022 Feb 07, 2022

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https://prodesigntools.com/lightroom-5-ddl-comparison-vs-lr4.html

 

Please do yourself a favor and save the downloaded file somewhere where you can find it the next time you need it.

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Community Beginner ,
Feb 07, 2022 Feb 07, 2022

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Sorry, but neither of the links you referenced work any longer...

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Adobe Community Professional ,
Feb 07, 2022 Feb 07, 2022

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Sorry -just read your private message. It is the install giving you problems!

If you have no intention of upgrading to v11.1 then you are in difficulties.

I can only suggest you use the Adobe Creative CLoud Cleaner Tool to wipe your system of Adobe files, then try the install again with the downloaded file from ProDesignTools, and your Serial Number.

CLEANER TOOL LINK

 

 

Regards. My System: Lr-Classic 11.3, Photoshop 23.3, ACR 14.3, Lightroom 5.3, Lr-iOS 7.0.2, Bridge 12.0.1, Windows-10.

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Community Beginner ,
Feb 07, 2022 Feb 07, 2022

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When I attempted that earlier, and tried to open the .dmg file, it tries to find the "trial link" through Adobe (which in theory would allow me to upgrade to 5.7.1 using my license code), but that trial link is no longer anywhere to be found...

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Community Beginner ,
Feb 07, 2022 Feb 07, 2022

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Thanks, but hesitant to wipe all Adobe, as I still use Photoshop CS 6 and Acrobat Pro, but thanks, anyway!

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LEGEND ,
Feb 08, 2022 Feb 08, 2022

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quote

Sorry, but neither of the links you referenced work any longer...


By @ResqDogz

 

The link I gave from prodesigntools.com just worked for me in Windows. Successful download!

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LEGEND ,
Feb 08, 2022 Feb 08, 2022

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The link I gave from prodesigntools.com also works for me if I choose the Mac download. Successful download!

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Community Beginner ,
Feb 08, 2022 Feb 08, 2022

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My bad: Perhaps I should have clarified?
The download isn't at issue: It's the install that fails (see images).
That link purports to access a "trial version" which - providing you supply your license - "activates" functionality.

Unfortunately, accessing the "trial version" source at Adobe results in the responses found in the images I've included - directing one to reinstall the "application manager"... which apparently no longer exists...
Lightroom 5.7.1 install error.jpgAdobe app manager fail.jpg

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LEGEND ,
Feb 08, 2022 Feb 08, 2022

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What is the version NUMBER of your operating system?

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LEGEND ,
Feb 08, 2022 Feb 08, 2022

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LATEST

Let's continue this in @ResqDogz's other thread, where he/she supplied more information:

https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-5-download/m-p/12737626#M2638... 

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LEGEND ,
Dec 19, 2019 Dec 19, 2019

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Community Beginner ,
Feb 07, 2022 Feb 07, 2022

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No longer functional... sorry!

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Adobe Community Professional ,
Feb 08, 2022 Feb 08, 2022

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Adobe Community Professional ,
Dec 19, 2019 Dec 19, 2019

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The reality is Lightroom 6 / Lightroom CC 2015 was released in April 2015. From that date 4 and a half years ago there was no further up dates to Lightroom version 5.7.1, is no further support from Adobe. Since that date both Windows and Apple have issued several major upgrades to their OS.

It's no surprise that Lightroom 5 users are experiencing problems when they update their OS.

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.5,; LrC 11.3.1, Lr 5.3, Ps 23.3.2-ACR 14.3,; Camera OM-D E-M1.

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