How to update to Windows 21H1

[richardg52861327]

Lightroomers,

I am using version 10.4 (or 10.0.18362) of Windows 10. The Cloud app tells me my system is incompatible

with the new LR v. 11.0. When I go to Update Windows, the option to update to 21H1 is not there. The video says that Adobe is telling me the system is not ready. Nothing more specific. What do I do now? 

Thanks,

Richard

[John Waller]

I am using version 10.4 (or 10.0.18362) of Windows 10.

Not sure what 10.4 refers to. Sounds like build 18362 (aka 19H1) released May 2019.

https://en.wikipedia.org/wiki/Windows_10_version_history

21H1 is not a fixed requirement to run Classic 11.x. You just need build 1909 (aka 19H2) - released Nov 2019 - or later.

https://helpx.adobe.com/lightroom-classic/system-requirements.html

Can you update Windows beyond 18362 (19H1) at all?

What is shown in Start > Settings > System > About?

Are you running a retail version of Windows or an Enterprise LTSC version?

[richardg52861327]

Hi John,
There was an attempt to update Windows to 20H2 but that ultimately failed.
My version is from my subscription to LR/PS which must make it retail.
On the help menu in LR it states that my version of W10 is 10.4.
Somewhere along the line I saw that this version was 1903. Does that mean
that I am screwed and that my version of Windows cannot be updated?
Richard

[John Waller]

On the help menu in LR it states that my version of W10 is 10.4.

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I suspect it says you're running Lightroom Classic 10.4 on Windows 10 Version 1903 (which is Build 18362).

10.4 requires Win 10 Version 1903 or later.

11.x requires Win 10 Version 1909 or later - hence it will not install on your system without a Windows update.

Does that mean that I am screwed and that my version of Windows cannot be updated?

I would definitely expect that you can update via Windows > Update. Just depends on what system you're running. 

What is shown in Start > Settings > System > About?

[GoldingD]

So, on your computer, you click on the start icon, bottom right, you click on the settings icon, you click on Update & Security, this shows Windows Update. 

What is shown?

[DdeGannes]

At richardg, sometimes when you get behind on Win OS updates you may need to bring things uptodate though many individual updates and restarts and it can be time consuming and frustrating. Been through that several times. Not a one and done pass.

If your internet connection is via Wi-Fi to a modem ensue you are as close as possible to the modem so you have the best connection and speed, if there are several individual updates do them individually so they no not time out. When doing updates monitor the progress, sometimes you may have to restart your system to complete a particular update.

[John Waller]

What Denis said.

If I find a Windows device which needs lots of updates, I usually allow at least an hour and many restarts.

Just when you think you've finished the last update, a single key update may then unlock a further avalanche of updates.

[DdeGannes]

Yes John W, I manage my wifes PC and her car she is great at filling the gas tank not much else.

We are both in our mid 70s.

[richardg52861327]

John,
I looked into Systems and the info is:
Windows 10 Pro
V. 1903
Install 11/21/2019
OS Build 18362.1256

Adobe said that they would retry to update to 20H2 overnight.
Richard

[John Waller]

Adobe said that they would retry to update to 20H2 overnight.

Curious about what you are expecting Adobe to do. Updating the operating system is by the end user.

[richardg52861327]

I expect Adobe to give me a lot more help. Not everyone is capable of correcting incompatibilities and updating their Windows version. I followed what I could but there has been no success. 

Richard

[John Waller]

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Not everyone is capable of correcting incompatibilities and updating their Windows version.

---

Agreed but updating the operating system is a Microsoft responsibility, not Adobe.

Reboot your computer. Click Start > Settings > Update & Security. Click Check for updates.

What happens next?

If you encounter issues, Microsoft have lots of help articles.

See https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a#Wind...

[GoldingD]

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@richardg52861327 wrote:

I expect Adobe to give me a lot more help. Not everyone is capable of correcting incompatibilities and updating their Windows version. I followed what I could but there has been no success. 

Richard

---

What has the Adobe company to do with a product by the Microsoft company?

Are you Trolling us?

Maybe you need to have a neighbor help you with some rudimentary computer maintenance.

[richardg52861327]

I think you might be trolling me. When my info comes from the Adobe Cloud
App and the Adobe sites are trying to tell me how to update Windows, why do
you assume that Microsoft is doing anything when it has not been mentioned
once in all my searches.
It just so happens that overnight something was updated by the Adobe folks
so that now I have uploaded LR v11.0.1 successfully and it seems to be
intact and working. I do not understand this entire process but I will not
argue with it.
However, I do not like being accused of being a troll. And, I should not
have to go to a neighbor to help me out when I am subscribing via Adobe. I
can follow instructions as well as anyone else and I know my own system
well.
I guess you should quiz anyone asking for help about how advanced their
knowledge is of computer 'maintenance' before you answer.
Richard

[GoldingD]

Lets walk this thru one step at a time.

On your computer, you click on the start icon, bottom right, you click on the settings icon, you click on Update & Security, this shows Windows Update.

Take a screen capture.

Post that in a reply.

[richardg52861327]

[image: image.png]
I hope this helps. In the meantime, something was updated overnight and
today I could upload LR v 11.0.1! I don't know precisely what happened but
it is working and I am pleasantly surprised. If you have any insights
please help me out here.
Thanks,
Richard