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jonathand28912935
jonathand28912935
Participant
July 7, 2017
Answered

I can't access software I've purchased.

  • July 7, 2017
  • 1 reply
  • 647 views

I tried to update the latest version of lightroom 5.  I now can no longer use the 'develop' module as it is telling me I need to renew my membership.  I purchased this software so I do not have a membership.  How do I address this? 

    This topic has been closed for replies.
    Correct answer Rob_Cullen

    Thank you.  Do you have the mac link to this?


    Scroll down this page-

    Download Photoshop Lightroom

    Click on the > to open the Download links.

    There is only ONE Download shown which appears to be named Lightroom_5_CCM_LS11.dmg  for the MacOS which is strange.

    I can only suggest to download and install then test to see the version number. If you only get v5.0 then Adobe has a wrong link in the page that needs fixing!

    1 reply

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    July 7, 2017

    You probably downloaded and installed the wrong version. Up to LR5 the CC and the perpetual license version did not share the same code and installer as it does with LR6.

    Remove, download and reinstall from here: Download Photoshop Lightroom

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    jonathand28912935
    jonathand28912935Author
    Participant
    July 7, 2017

    I've done this, and it still gives me the same issue.  I have spent quite a bit of time on this issue. I own this software so I should not have any issues.

    The file I downloaded is called Lightroom_5_CCM_LS11

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    July 8, 2017

    Scroll down this page-

    Download Photoshop Lightroom

    Click on the > to open the Download links.

    There is only ONE Download shown which appears to be named Lightroom_5_CCM_LS11.dmg  for the MacOS which is strange.

    I can only suggest to download and install then test to see the version number. If you only get v5.0 then Adobe has a wrong link in the page that needs fixing!


    Same filename for LR 5.7.1 Mac at prodesigntools.com

    Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools

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