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Participant
August 16, 2023
Question

I can't get into purchased Lightroom.

  • August 16, 2023
  • 3 replies
  • 842 views
Bought Lightroom after trial. I keep getting the message that my trial version has expired.
I can't get into purchased Lightroom.
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3 replies

Rob_Cullen
Community Expert
Community Expert
August 16, 2023

Is it possible the OP subscribed to the Lightroom Plan and is trying to use Lightroom-Classic?

Lr-Classic requires a subscription to the Photography Plan.

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
dj_paige
Legend
August 16, 2023

You have to use the exact same e-mail address to sign into Lightroom Classic that you used when you purchased the subscription.

AxelMatt
Community Expert
Community Expert
August 16, 2023

When do you have buyed the subscription? Sometimes it takes time until the subsription is valid.

In a first step sign out and sign in again using the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)

 

If this doesn't help try the next step. It's to reset the preferences to the default settings.

  • Reset Procedure:
  • Close Lightroom.
  • Windows: Hold down [Alt]+[Shift] while restarting Lightroom.
    Mac: Hold down [Opt]+[Shift] while restarting Lightroom.
  • Overwrite the Preferences when prompted by the dialog.
  • Close Lightroom.
  • Restart Lightroom.

 

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

If this doesn't help please try this: Purchased Creative Cloud apps appear as trial versions (adobe.com)

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
Loth1964Author
Participant
August 16, 2023

Thanks for the reply.

I took out the subscription this morning.

I'm going to try the solution after work.

AxelMatt
Community Expert
Community Expert
August 16, 2023
quote

...

I took out the subscription this morning.

...


By @Loth1964

 

Ok, then it's possible that the purchase hasn't been validated and activated yet.

This can take up to 24 hours. But it's usually much faster

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo