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I can't re-register Lightroom 6

New Here ,
Feb 15, 2023 Feb 15, 2023

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Hi!
I purchased a license for Lightroom 6 on a Polish auction site in 2019. 
I received a link to the Adobe site, a license key, and an invoice.
I installed the program on a desktop computer.
Lightroom has been activated and registered with my Adobe account.
I bought a new, faster computer and uninstalled the program from the old computer.
I installed the program on a new computer, but I cannot register it.
I get a message that the license is from an illegal source and I need to ask Adobe for a replacement
serial number. Currently, Adobe does not support Lightroom 6 and I am unable
to contact technical support. Only the forum is available.
I can't use the program now and Adobe won't let me get a new license even though it originally
registered Lightroom to my Adobe account. Has anyone been in a similar situation?
Is there any solution to this matter? Thank you
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correct answers 1 Correct answer

Community Expert , Feb 15, 2023 Feb 15, 2023

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LEGEND ,
Feb 15, 2023 Feb 15, 2023

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Community Expert ,
Feb 15, 2023 Feb 15, 2023

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Community Expert ,
Feb 15, 2023 Feb 15, 2023

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I purchased a license for Lightroom 6 on a Polish auction site in 2019.

Then you needed to also have the seller arrange a Transfer of Licence as Lr6 was not officiallly sold or supported after 2017. TRANSFER LICENSE 

I get a message that the license is from an illegal source

Quite possible you were scammed by the seller.  

See "What are Invalid Serial Numbers" at this link-  https://helpx.adobe.com/uk/genuine/faq.html

ask Adobe for a replacement seial number.

Not possible. Never has been.

Is there any solution to this matter?

For you- I do not think so!

Only an upgrade to v12.2 by subscribing to the Photography Plan (20GB) will restore your use of Lightroom (now called Lightroom-Classic)

 

Regards. My System: Lr-Classic 12.2 Photoshop 24.2, ACR 15.2, Lightroom 6.2, Lr-iOS 8.0.8, Bridge 13.0.2, Windows-11.

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