I can't update Lightroom Classic

[Lajos0D45]

I would like to ask for help. I can't update Lightroom Classic on my own Mac. There are no problems with Photoshop, but installing new versions of Lightroom only works if I uninstall the old one first. The new version doesn't appear in Creative Cloud either, until I delete the old one. I have already reinstalled Creative Cloud, but that didn't help either. This is an old story and very uncomfortable.

Thanks!

[kglad]

you can only install one version 12 app.  ie, all the minor updates use the same base app to update.

you can install different apps with different major differences. ie, v12 and v11.

same for all adobe apps.

<moved from cc desktop bugs>

[Lajos0D45]

Thanks, but your answer is not an answer to my question.

I would like to upgrade Lightroom Classic from 12.4 to 12.5, but I can only do this if I delete 12.4 first. (As I have shown in the attached screenshots)

[jane-e]

I would like to upgrade Lightroom Classic from 12.4 to 12.5, but I can only do this if I delete 12.4 first.

By @Lajos0D45

I've moved your post from Creative Cloud Discussions to LR Classic.

Jane

[kglad]

@Lajos0D45 

i do answer your question. it's just not the answer you desire.

do you want to make a suggestion to adobe to change the cc desktop's behavior?  if so, post to the "cc desktip ideas" forum.

[Lajos0D45]

Unfortunately, you don't understand my problem. I don't want any changes. I would like some help figuring out why I can't update Lightroom Classic. When I want to update, I get an error message, as I described in my first message. My colleagues can update it according to normal operation, but I can't. Just delete and reinstall. And only the Lightroom update doesn't work, I can update Photoshop without any problem

[kglad]

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[GoldingD]

Please post a screen capture of your Adobe Creative Cloud Desktop App. In the All Apps tab, without that popup.

Also, you state this MAC is yours, as in your property, correct? Not provided by a School, or an Employer, correct?

Followup, see:

https://community.adobe.com/t5/lightroom-classic-discussions/updates-have-been-disabled-for-this-mac...

[Lajos0D45]

Yes, the Mac is my own, I have all admin rights.

I train photographers and sometimes teach them how to use Lightroom. A Lightroom course started last week, so I already deleted version 12.4 and installed 12.5. I took a screenshot of Creative Cloud Desktop before it was deleted, I can share this. This shows that version 12.5 is not offered.

Maybe one of the system files is faulty or cannot be written, because when I start the update from the Lightroom menu, I get an error message: "Updates have been disabled for this machine. Please contact your administrator"

[GoldingD]

Did you look at:

https://community.adobe.com/t5/lightroom-classic-discussions/updates-have-been-disabled-for-this-mac...