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FlamingoGolf
Participant
April 13, 2023
Question

I open lightroom classic and it becomes unresponsive

  • April 13, 2023
  • 1 reply
  • 808 views

Hi,

I was having this same issue on my other computer, but was hoping it would be different on my new one. I downloaded Lightroom Classic on my new computer and uploaded my catolog from my other computer via an external harddrive. I then started to import some photos and was getting ready to edit them, and then the whole lightroom freezes and becomes unrepsonsive no matter what I do. If I can get some help with this problem I would appreciate it.

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    1 reply

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    April 13, 2023

    Please try the standard steps for these issues first.

    Switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

    Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

    https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

    If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

    Troubleshoot GPU issues | Lightroom Classic (adobe.com)

     

    The next step is to try to reset the Lightroom preferences.

    https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

    It's recommended to backup your preferences before you reset the preferences to the default settings:

    https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

     

    If this doesn't help we need more informations about your environment.

    Which operating system do you use?

    Which version of Lightroom do you use?

    Please post the exact version and not only phrases as "recent", "latest" and so on.

     

    Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item.

    There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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