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A
arnemarco
Participant
April 27, 2023
Question

iMac crashes due to CXXProcess

  • April 27, 2023
  • 1 reply
  • 415 views

Lately I have experienced 3 crashes on my 2020 iMac 27" 3.8 GHz 8 core Core i7 with AMD Radeon Pro 5500. I have installed 64 Gb Ram from OWC. Now I found in the reports in the Console that the crashes were provocated by the CXX Process from Adobe Creative Cloud Experience. After having read a webpage about this process which recommends to delete it, which I have now done, I hope I will not have this crashes again.

 

Does anybody have had the same kind of crashes?

This topic has been closed for replies.

1 reply

TheDigitalDog
TheDigitalDog
Inspiring
April 27, 2023

If it crashes again, try this. 

Try logging into another Mac user account (you should make a new one); still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting*), still crashing? 
You might want to try running a free utility like Onyx: still crashing? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

* How to start your M1/M2 Mac in Safe Mode
On your Mac, choose Apple menu () > Shut Down.
After your Mac shuts down, wait 10 seconds.
Press and hold the power button until the startup disks and Options appear.
Press and hold the Shift key, then click Continue in Safe Mode.

Try fixing permissions by running Disk Utility (Disk First Aid) or, again, using Onyx.

Also see: https://helpx.adobe.com/x-productkb/global/troubleshoot-unexpected-behavior-user-account.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
A
arnemarcoAuthor
Participant
May 8, 2023

Thank you. I have run the Onyx. It have helped. But I see now that I had two kind of problems. One was the crashes. But the other one, was that the screens of a sudden lost the images, without the computer crashing. So after having done different trials and erros with the connected devices, I took away one of the two screens I had connected to the iMac and this seems to have helped. Although they are both within the specs of what the iMac handles, it seems that the graphic cards did not do it. Both were connected with a USB-C to HDMI Cable in each Thunderbolt 3 port. With only one connected the error has not reoccured so far.

 

Because of the different testing I have done, it has taken time for me to respond to your post. But thank you again,

with kind regards

Arne Marco

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