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R
rcskpeters
Participant
December 22, 2022
Question

Image distorted on second monitor in full screen

  • December 22, 2022
  • 1 reply
  • 211 views

I am using Lightroom CC on multiple monitors with my laptop. If I use it on my laptop alone, everything works fine. But when I drag it over to my monitor it will work find if it is not in full screen mode. Once in full screen, then image is distorted in Develop mode. My secondary screen is 1920x1080 resolution and my laptop is the same resolution. I have tried setting the compatibility settings to Disable Fullscreen Optimizations or High DPI scaling override and nothing has helped. My laptop is using the Intel Arc370m chip and not sure if that has anything to do with it. Here is what the image looks like in develop mode:

Any advice?

This topic has been closed for replies.

1 reply

GoldingD
GoldingD
Legend
December 22, 2022
  • Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

Mind you, mostly interested in the display section. An example below:

 

 

 

Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info: 
DirectX: NVIDIA GeForce GTX 1070 Ti (31.0.15.1748)
Init State: GPU for Export supported by default
User Preference: Auto

 

 

Also

  • What is the make/model of your laptop (a link to a specs page would help)
  • What type of port is the external display connected to? (Display Port, HDMI, VGA, USB, etc)

 

R
rcskpetersAuthor
Participant
December 23, 2022

Here is the info. It is a Lenovo Yoga 7i, Lenovo Yoga 7i 16" 2.5K Touch 2-in-1 Laptop Intel Evo Platform Core i7-12700H 32GB Memory Intel Arc A370M 1TB SSD Arctic Grey 82UF0000US - Best Buy

 

I am going through a USB docking station. One monitor is connected with the HDMI and another with DVI. It doesn't matter which monitor, it happens on both. My laptop is new and my old one didn't have a problem, but it did have an older geforce rtx 2060 and didn't have any problems going through the same docking station and monitors.

 

 

Lightroom Classic version: 12.1 [ 202212072312-d7ab524b ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.22621
Application architecture: x64
System architecture: x64
Logical processor count: 20
Processor speed: 2.6GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Built-in memory: 32492.4 MB
Dedicated GPU memory used by Lightroom: 924.3MB / 4018.0MB (23%)
Real memory available to Lightroom: 32492.4 MB
Real memory used by Lightroom: 1674.6 MB (5.1%)
Virtual memory used by Lightroom: 2896.9 MB
GDI objects count: 777
USER objects count: 2369
Process handles count: 3008
Memory cache size: 19.9MB
Internal Camera Raw version: 15.1 [ 1329 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 120MB / 16246MB (0%)
Camera Raw real memory: 123MB / 32492MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 2560 pixels
Displays: 1) 2560x1600
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: Yes

Graphics Processor Info:
DirectX: Intel(R) Arc(TM) A370M Graphics (30.0.101.3267)
Init State: GPU for Image Processing supported by default
User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\rcskp\OneDrive\Pictures\theater\theater.lrcat
Settings Folder: C:\Users\rcskp\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 8086
Device : 5693
Subsystem : 3ae317aa
Revision : 5
Video Memory : 4018
Adapter #2: Vendor : 8086
Device : 46a6
Subsystem : 3ae317aa
Revision : c
Video Memory : 80
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Headphones (Soundcore Liberty Air 2 Pro)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x19
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) Arc(TM) A370M Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 30.0.101.3267
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.6.0 - Build 30.0.101.3267
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions 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