Images are grey on web after syncing

Forum|Forum|1 year ago
April 19, 2024
1 reply
775 views

Galleries I deliver have some images showing up as grey boxes only. When I attempt to make a minor edit on the image, it will then re-sync and show correctly, but another will disappear into grey. This is extremely inconvenient for my schedule and business.

macOS

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cmgap

Community Expert

When the grey thumbnails appear does the cloud icon show that Lightroom is still syncing or are you seeing that it is fully synced with a green checkmark?

MindWayAuthor

Participating Frequently

Thank you for the reply. They are fully synced. If I re-sync the ones that are grey, others go grey.

cmgap

Community Expert

Interestingly enough, I went to share the links that a few of my clients were complaining about the grey images, and they all seem to be there fine now. This was a very odd 2 days when I posted the original post on this board because I spent a lot of time trying to see what was going on. I created PDF pages for them to review. I've since then decided to export my images as JPGs (with watermarks) and re-import them as JPGs which I never had a problem with. I will gladly share a new gallery if it happens again.

Thank you for this update.

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