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Images are grey on web after syncing

New Here ,
Apr 19, 2024 Apr 19, 2024

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Galleries I deliver have some images showing up as grey boxes only.  When I attempt to make a minor edit on the image, it will then re-sync and show correctly, but another will disappear into grey.  This is extremely inconvenient for my schedule and business.

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Community Expert ,
Apr 26, 2024 Apr 26, 2024

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When the grey thumbnails appear does the cloud icon show that Lightroom is still syncing or are you seeing that it is fully synced with a green checkmark?

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