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Import hangs

Forum|Forum|6 years ago
July 8, 2019
6 replies
1711 views

When I try to import anything into a catalog, LR stops responding right after I press the "Import" button.

I've tried rebooting the machine, importing into a new catalog, importing into another catalog and reinstalling (but keeping my preferences) LR. So far nothing's worked. If anything, things have gotten slightly worse and I give up after a few minutes. I looked around in my AppData file but didn't see anything that jumps out.

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Correct answer Sahil.Chawla

Sahil,

Would deleting anything from the AppData directory help? I did a search for huge files and there were no obvious ones. I feel like I've researched and tried everything except using a 3rd-party app to clean up the AppData dir.

Thanks for sharing the info, deleting from AppData might not help in this case.

Could you please remove any of these external devices like hard drive, camera, card reader, phone and tablet connected to your computer and check if Lightroom still locks up as soon as you click import?

Also, try creating a new catalog and then try importing from the local drive and see how it goes.

GoldingD

Legend

By the way, another members non related issue reminds me to inquire

Have you made sure that some attached device, like a multi card reader, another reader, a tablet, a smartphone (apparently Android creates issues) etc. is not causing issues?

GoldingD

Legend

As your issue is slow imports as opposed to absolutely hung or a crash, perhaps some import performance links, mind you if it takes all day to import say 20 images, then something other than performance is going on

https://improvephotography.com/51701/import-photos-lightroom-faster/

one thing to get out of the above link is what else is running, and turn this off, apparently Chrome

anither point is to copy the images to your hard drive then ADD them to your catalog. Mostly this frees up your SD card and reader quicker

https://havecamerawilltravel.com/lightroom/lightroom-tips-ways-speed-importing-images/

talks about limiting your preview creation during import, gets that SD card and reader free quicker, you still have to put up with preview creation once you work with the imports.

talks of metadata presets, saves you steps, does not speed import up.

talks of minimized importer, I have never tried.

https://www.creative-photographer.com/how-to-save-time-importing-photos-into-lightroom/

much of what is in previous

Adds mention that converting to DNG can slow import down

Adds creation of Smart Previews can slow import down

Adds embedded and sidecar previews (camera dependent)

GoldingD

Legend

By the way, and this because of what my just previous inquiry could imply, do you have another SD card reader to try. AND a different SD card to try. Getting at problem with card reader or card?

GoldingD

Legend

Were you importing from your SD card or had you copied the images outside of lightroom onto your hard drive

If the first (Copy) try the second (ADD)

T

Thornton102Author

Participating Frequently

I copied them off of a USB drive I had into the final directory using Windows Explorer.

I purged my cache to no effect.

I press the "Import" button and nothing happens except for the turning blue circle.

GoldingD

Legend

First up, which are you trying to accomplish:

a) Copy

b) Copy as DNG

c) ADD

d) Move

Second up, have you tested/checked the hard drives involved,

The hard drive your catalog is in

The hard drive you are placing the images in.

And how about testing the RAM (RAM problems can show up in LR before showing up in other apps, RAM problems can cause all sorts of issues)

Refer to item 10 in: https://www.lightroomqueen.com/standard-lightroom-troubleshooting-steps/

T

Thornton102Author

Participating Frequently

I don't get that far. I seem to be able to do anything else in LR, though.

GoldingD

Legend

In LR before attempting the import. Is Face Detection paused (recommended), is Address Lookup paused (recommended), is any other synchronizing occurring?

Sahil.Chawla

Adobe Employee

Hi there,

That shouldn't be happening, let us help make it right.

As the import is hanging in Lightroom, could you please let us know the exact version of Lightroom you're using?
Also, what operating system are you working on?

Where are you importing the images from? External drive or Internal?
Please uncheck the option "use graphics processor" under the Preferences > Performance menu in Lightroom and see if that helps. More troubleshooting info can be found here: Adobe Lightroom GPU Troubleshooting and FAQ
Another suggestion: take a look at this article Troubleshoot Adobe Lightroom problems, issues, or bugs

Let us know how it goes.

Regards,
Sahil

T

Thornton102Author

Participating Frequently

Sahil,

Nothing seems to work, including re-installing LR. Could there be something in the AppData directory that's slowing things down? Import works, but takes several minutes to even bring up the import window. Several minutes later, it populates the sources.

T

Thornton102Author

Participating Frequently

Sahil,

Would deleting anything from the AppData directory help? I did a search for huge files and there were no obvious ones. I feel like I've researched and tried everything except using a 3rd-party app to clean up the AppData dir.

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