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J
James29404151gm60
Participating Frequently
January 4, 2025
Answered

Import impossible

  • January 4, 2025
  • 3 replies
  • 1262 views

I seem to have struck a problem with LRC (current version as of 4th Jan). I have lost the ability to import photos. If I go to a folder on one of my local drives (where I normally drop my imports, in my normal workflow) it shows 9700 photos, 5600 new. But it won't give me thumbnails no matter what settings I change. And if I then hit "import" it sits with the import bar not progressing at all for hours.

 

Things I've tried:

1) Changing to NVIDIA studio drivers

2) Importing from another location

3) Checking the source files are all visible and readable to my user.

4) Tried with and without GPU acceleration.

 

Any furter tips anyone can share? I hae 126K photos in my catalog, if that's important I'm not sure.

Correct answer GoldingD

In that last screenshot. You selected a video to import. A current bug is causing all sorts of problems. Try your import without selecting any video. In fact, you may need to relocate that video to another folder as so to prevent LrC Import from seeing a video file. Some find if they import the video separately they have some luck.

 

Yes, irritating.

 

(REF): https://community.adobe.com/t5/lightroom-classic-bugs/p-export-amp-import-failing-crashing-when-video-is-present/idi-p/14966131

 

 

P.S. many treat MOVE as hazardous, this is not a LrC issue, but an OS issue, using MOVE is not your problem, but if the OS fails in some way during a MOVE, a file may get destroyed. I assume nothing bad has happened to you, but on that one day it does, it will probably be the most important photo you ever took (past tense, as it will be gone). But then again some of us are paranoid.

 

3 replies

dj_paige
dj_paige
Legend
January 5, 2025

Show us a screen capture of what you see when the Import seems to stop. We need to see the ENTIRE Import dialog box. Please use the "Insert Photos" icon to include your screen capture in your reply.

J
James29404151gm60Author
Participating Frequently
January 5, 2025

Please see attached images. I also note that if the import fails and I have to cancel, and it says there was nothing to import, it also leaves a process open with ~2Gb of ram used, and no future instances of LRC can be opened until that is forced to quit. I assumed maybe something was taking some time to either timeout or start, and left it importing overnight - no luck.

 

J
James29404151gm60Author
Participating Frequently
January 5, 2025

Those photos have uploaded in the wrong order and without the captions I added on the upload form, basically they go bottom to top.

Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
January 5, 2025

Try resetting the LrC Preference file using Method 1 described in below linked Adobe Help document.

 

https://helpx.adobe.com/lightroom-classic/help/reset-preferences.html

J
James29404151gm60Author
Participating Frequently
January 5, 2025

I have just tried this, it does not change the behaviour unfortunately!

GoldingD
GoldingD
Legend
January 5, 2025

Sounds like you are select ADD as opposed to Copy or Copy as DNG.

Now, your issue sounds a bit different than the normal situation involving failure to Import via , as you cannot see thumbnails, but..

Change the Import methodology to Copy, select just one photo, over in the destination, change that (even if you think the destination is fine) see if that one import will go thru.

This occurs if outside of LrC the previous destination was altered in some way, renamed, moved, deleted.

 

Another member has a similar problem. Not solved yet I think.

J
James29404151gm60Author
Participating Frequently
January 5, 2025

I was using "move", as I am trying to migrate a lot of old photos from various backup sources. Thanks for the suggestions, I have just tried copy (of a single file from the same source) into a new location and it also did not work as intended. 

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