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bluishbird
Participating Frequently
April 6, 2013
Question

Import problems in Lightroom 4.4

  • April 6, 2013
  • 4 replies
  • 22645 views

I updated to 4.4 last week and started to have import problems yesterday to my mac desktop. I am getting a can't read the raw file message. Pictures still import perfectly well to my non lightroom upgraded retinal MacBook Pro. Is there an issue that you are aware of and is there a fix?

thanks,

Robert Sommers

    This topic has been closed for replies.

    4 replies

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    Dr_Brundle
    Participant
    April 30, 2013

    I also have the same problem. I run the latest Mac OS, have no devices plugged in. Lightroom 4.4 will not import files from Nikon D90, Nikon D300 or Fuji X20. I have not mixed video and still images on my cards, just still images. I can see the images in preview but when I try to import I get a message that say that there is a problem with the following files and then it lists the files on the memory card. I tried the Lightroom 5 Beta as well and the problem remains, then I uninstalled 4.4, downloaded and installed 4.3 and it still remains. When I created a dummy account on my mac it works from that account. What do I do now?

    S
    stevme
    Participant
    April 30, 2013

    Well, I am glad I am not alone!  I am having problems importing .RAF files (raw files for Fujifilm x-Pro 1 camera).  LR 4.4, among other things, was to provide improved raw conversion of these X-Trans sensor pictures. 

    I am having the same problem reported by others.  I get the message "The following files were not imported becasue they could not be read."  And a list of files follows.  I am running OSX 10.8.3 on an iMac and LR 4.4 with Camera Raw 7.4.  The iMac is the latest 27" model.

    Just for fun, I tried some Canon .CRW files, which have always worked.  Same result!! Files are not being imported, because "they could not be read."

    Hardware issues?  I tried the builtl-in card reader and an external reader for the SD card from the Fuji camera and an external reader (which has always worked previously) for the .CRW files (which uses the larger, Compact Flash, cards and doesn't fit in the card reader in the iMac.  Still no luck.

    Houston, I think we have a problem.

    Steve

    Rikk Flohr: Inactive
    Rikk Flohr: Inactive
    Participating Frequently
    June 5, 2013

    Hi,  Has anyone found a solution to this problem?  I've read through all of the posts, and it seems hit and miss - but no real solution.  Is Adobe still looking into the 'import' problem with Lightroom 4.4?

    I have used Lightroom 4.4, with Windows 7 64bit, for some time and I have never had a problem, until two days ago. Here is my experience with this problem.

    Tried to Import photos from my phone

    Lightroom imported 4 images, then locked up – no error message; just stopped importing

    Tried close down Lightroom -  wouldn’t close.  No message; just looked wouldn’t close

    Tried to shutdown computer – wouldn’t shut down.  Stopped at “Logging off” screen

    Hard Boot; turned computer off manually, then back on again.

    Imported photos from my phone to my C: drive – no problems.

    Tried to use Lightroom 4.4 to import the phone photos from my C: drive into Lightroom

    Again, Lightroom imported 3 or 4 images, then stopped, hung, froze, kaputted.

    Checked Task Manager, and Lightroom did not show up in Applications, but it did show up in Processes as still running.

    Tried to shut Lightroom down from within Task Manager, but would not close down.

    Had to Hard Boot again

    Then I used Lightroom 4.4 to import three photos from my hard drive.  This worked fine.  But when I try to import more than 3 or 4 images (jpeg taken with my camera – on my hard drive, or RAW images from a card reader, or RAW images from a hard drive, Lightroom crashes, and I have to Hard Boot my computer.

    I uninstalled LR 4.4 and reinstalled LR 4, then downloaded the LR 4.4 update, but I still have the same problem.  LR stalls during the import.

    Can someone from Adobe give us an update, or point us to where the ‘solution’ to the problem is located?

    Thanks,

    Brad


    Well I have three Win 7 Systems running LR here and have never seen this.

    That said, you don't mention whether or not you've tried killing the preference file and letting LR rebuild it. A corrupt preference file can cause all kinds of issues. It also survives an install/reinstall/uninstall regiment. You might try that.

    You don't give us a lot of information about your system: Hard Drives, location of images, destination of import, other system details so it is hard to diagnose your particular issue.  Could you provide us with more?

    One thing you said, is that you can import from your phone... Is your phone attached when you are having the problems? If so, does unattaching it fix it?

    Realize this is a User to User forum and "someone from Adobe" doesn't stop by every day and respond to every thread.

    V
    vtfotopro
    Participating Frequently
    April 23, 2013

    For those still having IMPORT problems... Are you running the Jeffrey Freidel export plugins?  I have not idea how or if they could effect import... but mine were slightly out of date and since updating them I am happy to say that I have been able to import from a mixed media card, both MOV and CR2 files!!!

    Also, I noticed that LR4.4 now actually closes when I hit the close button, which it did not do before.

    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    April 24, 2013

    That's a brilliant bit of detective work, well done!!  Which plug-ins were you running?  We ought to let Jeffrey know.

    Victoria - The Lightroom Queen
    V
    vtfotopro
    Participating Frequently
    April 24, 2013

    Victoria -- I have been in touch with Jeff.  He was unaware of the problem... and I am still not sure it was the plugins.  Even if the Export plugins could somehow affect Import issues... how would they prevent the LR program from closing down when Xed closed?  I don't know.  I use Jeff's Facebook, Zenfolio, and Picasa export plugins.

    --- Richard

    V
    vtfotopro
    Participating Frequently
    April 14, 2013

    I am on a Win& 64 bit machine and LR4.4 Import does not work either!  VERY upsetting.  Using Bridge I can copy the files from my card to the HD, but LR will not import more than half of the time... either copying or adding.  This is KILLING my workflow Adobe!!!!

    Geoff the kiwi
    Community Expert
    Geoff the kiwiCommunity Expert
    Community Expert
    April 14, 2013

    You might want to supply some details................

    vtfotopro wrote:

    I am on a Win& 64 bit machine and LR4.4 Import does not work either!  VERY upsetting.  Using Bridge I can copy the files from my card to the HD, but LR will not import more than half of the time... either copying or adding.  This is KILLING my workflow Adobe!!!!

    V
    vtfotopro
    Participating Frequently
    April 15, 2013

    What details would you like.  I am running LR 4.4 on a WIN 7 (64) i7 quad intel with 16GB Ram.

    When I click on import and navigate to my card reader, LR sees the files and then nothing happens.  I can tell if it is going to work because when the few times it does LR shows how many files it will be adding to each destination folder.  But for the past week LR sees the files on the cards and they are all checked but it will not add them to the catalogue or move them to the HD.  It just does nothing!  I tried using Bridge to copy the files and then just import them to the catalogue as an ADD... and it still does not do anything. 

    I am not a newbie to LR.  I have been using it since it came out in 2006 and teach classes on LR one day a week.  There is a horrible glitch in this release.

    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    April 8, 2013

    Which version of MacOS are you working with Robert?

    What camera make/model are you importing your pictures from?

    How are you importing?

    Can you import images that are not from this Camera? Like a downloaded JPG file?

    What is the exact error message text you are seeing? (could even provide a screenshot of the error)

    Thanks & Regards,

    Pete

    B
    bluishbirdAuthor
    Participating Frequently
    April 8, 2013

    Pete I am using the operating system Mac 10.6.8.. I am using a Nikon D7000 shooting raw and D40x and had the same problem with both cameras on successive days. I am importing through a usb cable. I had the same  problem with both raw and jpeg.  The first day, Friday, it eventually worked. I shutdown and rebooted the computer saturday and it  started to work properly and function normally again. So I can't give you a screen shot at the moment but figure that if it has happened twice, it will probably happen again. To paraphrase, it is a "can not read the file" message with a nef graphic showing up in the respective lightroom frames.  I will contact you if I get the message again.

    Thank you so much for responding.

    Robert

    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    April 8, 2013

    Thanks for the response Robert,

    Good to hear that it is working for you, definitely let us know if you continue to experience trouble and we'll look into it.

    I know that with Nikon's CaptureOne application we have seen cases where that can cause the Nikon camera images to become corrupted while importing from card using Nikon's software. We recommend that you import directly from the Camera within Lightroom, or better yet, using a card reader on your computer and importing into lightroom from the card directly.

    Thanks again for the update,

    Have a great week.

    Regards,

    Pete

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