Importing fujifilm GFX files - missing files

I have some good news.  I no longer am having this problem.  My Macbook Pro was running operating system 10.11.6.  I tried to import mixed raf and jpeg files and continued to have the problem as of yesterday morning.  I took a look at my wife's Macbook pro which is a very new version and noticed that she was running 10.12.6.  I tried to import the mixed files on her computer and I did not have any problem.  I then updated my computer to 10.12.6 and tried to import the mixed files.  All the files imported fine.  I tried a couple of additional test imports and all was fine.

I spoke to my brother who is a Mac consultant and he said that the update should not have affected these imports.  He asked if I was burning some incense or some other form of whatever.  He said that maybe Apple had done something else but could not explain why it is not working ok.

Anyway, problem seems to be solved.  No thanks to Adobe but perhaps Apple did something.

Just wanted to advise that as of 1/12/2018, Adobe has not fixed this issue of duplicate RAW files and missing JPEG files being uploaded from a memory card.  Not only that but Adobe has not even acknowledged that this problem exists and has not made any outreach to me to try and pinpoint the details.  I've been a Lightroom user since V1 and it is hard to believe that Adobe has been so successful with such terrible customer service.

Classic did not fix the issue as I had originally thought.  Adobe still has this bug and they continue to be silent.  This has been an ongoing issue for months.

As of 10/28/2017 the problem still exists.  At least for me and probably those others who have also been experiencing this issue.  If you shoot raw and jpeg and import both files into Lightroom, some of the jpegs will not get imported and for those jpegs that are not imported you will get a duplicate raw file with a -2 at the end of the file name.  Adobe continues to remain silent and is offering no assistance whatsoever.  Terrible customer service.  I have updated to the latest Lightroom version 2015.12.  No difference.

The work around is to import your files and then delete all but one in lightroom.  Then import all of them again and it will work properly.

Time to update this situation.  I have done extensive testing with the help of my brother Barry, who is a Mac / Windows consultant and a Lightroom user.  If anyone needs to contact him his email is:  themacguy@themacguy.info

Enough of the free advertising for him, now I want to provide a summary of the issue.  This issue is not limited to Fujifilm cameras but there have been complaints from Nikon, Canon, Olympus and other users. The one thing that seems consistent is that it is coming from Mac users.  That may change as more people learn about this issue.

Here’s what happens:

Using Adobe Lightroom, when importing raw and jpeg files, from the same card, some jpeg files disappear during the import and they appear as a raw file with a -2 at the end of the name. They also become a raw file.  So the jpeg file is gone from Lightroom and you end up with another raw file which is a duplicate.

Trying to track this down became difficult because of inconsistency in results.  I think that I now have enough information to say that this is an Adobe Lightroom problem.  Whether an Apple update may have contributed is beyond my pay grade. I’ll leave that to Adobe.

I’ve got pages of notes and hours of testing. 

It does not seem to matter whether you use a SDHC or the newer SDHX card, or different brands of SD cards or a GFX50S or an X-T2.  I experimented with images from both.

When you open Lightroom and do the first import of that card, you get the problem of missing jpegs and duplicate raf files.  If you delete and remove the images that you just imported from Lightroom, and import the card again, while Lightroom is still running, all the files import ok.

If you delete and remove the images and then quit Lightroom and then open Lightroom and import that were previously imported (and removed), you will get the same problem of the missing jpegs and duplicate raf files.

It also appears that if you start Lightroom and import images from a card and experience the problem with the jpeg and raw files and then insert a new card with new images, and import those into Lightroom, you will get the same problems on the new import.

Other tests were done using the internal Mac SD card reader, an external reader plugged into a USB port and copying and pasting files from the SD card to the Mac hard drive.  The same results were obtained.

When looking at other Adobe forums, it seems that this problem has been around for at least one year. I am hoping that the Adobe experts will use some of my results to figure out what is going on and get it corrected.

A temporary work around could be to import your jpegs and raws to separate drives (assuming you have two cards in your camera).  Another could be to start the import until the preview is finished.  Then just select one file to import.  Then delete that file from Lightroom and reimport all the files on that card.  It seems that if Lightroom sees the images once, the second time will go ok.

Let me know if you have questions or can provide more input.

In my previous post, I neglected to mention that it is not just a GFX problem, as I initially thought.  It is also happening with my X-T2.

I've posted some new comments on the forum   Importing RAW plus JPG problem | Photoshop Family Customer Community.

I also am following it.  You might want to also if you are still having this problem.

I did a search in the link that dj_paige provided.  I found the identical problem being described.  The title is "importing raw plus jpg problem"

The link is:   Importing RAW plus JPG problem | Photoshop Family Customer Community

I posted explaining that I also have this problem.  I don't see any solution or recommendation provided by Adobe.  I normally have found Adobe very silent until the internet explodes with the problem.

Went out today and took 26 images (13 raw and 13 jpeg) today with my GFX50s.  Came back and imported them with the external card reader.  The import preview showed all ok.  Imported into LR and  3 or the 13 jpegs showed as a -2 raf file.

Removed all the files and tried the exact same thing again.  The import preview showed ok.  The actual import showed all ok.

Now what?  Probably would help if Adobe could advise if they have seen this kind of thing before and where they feel the problem is.

Starting to get confused.  I imported some files from my fujifilm X-T2 using the sd slot in my macbook pro.  All the files on the SD card showed correctly in the mac finder.  During the import preview in lightroom cc, all the files showed properly.  After import, I had several jpeg files not importing and in those cases the corresponding raw file (raf) showed a duplicate file.  A '-2' was added to the raw file name.

I removed the files from my mac via lightroom (removed from catalog and from disk).  I then imported the same sd card via a card reader and everything worked fine.

I removed the files and reimported the card via the slot in my macbook pro.  All files imported fine.

I removed the files and reimported the card again via the slot in my macbook pro.  All files imported fine.

So I can see that the problem is not related to the GFX as the same issues are happened on my X-T2 files.  Importing via the card reader seems to consistently show proper results.

Importing via my macbook pro sd slot has shown inconsistent results.

Question is why does the finder show that the files are fine on the SD card, when the card is plugged into the Mac sd slot?