Participating Frequently

Question

Impossible to use Lightroom Classic Offline

Forum|Forum|2 years ago
August 12, 2023
3 replies
1840 views

Hi,

I would like to report something that might not be a "bug" per se, but may reflect on Adobe's policy and can be a real problem to some people: with the latest version of Lightroom Classic (12.4), it has become impossible to launch Lightroom without the app to check the subscription. The thing is that sometimes I take my computer to places where I do not have the internet (and am happy with this), but still need to edit pictures (I am a professionnal photographer and I need to edit a lot all year long). Today I had the displeasure to discover that I could not use Lightroom offline, which seems abnormal to me as I am paying for the yearly subcription.

Thank you very much for your attention and thank you if you could amend this policy.

Best regards,

Aude

App installs and updates

This topic has been closed for replies.

J

Jao vdL

Community Expert

I do this quite often and it always just works even when rebooting in a place with no internet. There should be a three month grace period where the creative cloud app doesn't need to check so not sure why it wouldn't work for you. Perhaps an issue with the computer's clock?

A

Aude316329353z7bAuthor

Participating Frequently

Thanks for your message. Well I tried again this morning and curiously it worked. So I just can't figure out why I had this message about the need to be connected and that it was impossible to use Lightroom Classic... Let's hope it'll last!

GoldingD

Legend

Are you signing out from the Adobe Creative Cloud Desktop App?

If so, why?

Signing out in the Adobe Creative Cloud Desktop App deactivates the Apps on the computer. As such you need to sign back in to activate them, but that requires Internet. If you do not sign out, then this problem would/should not occur.

kglad

Community Expert

the op's restarting their computer which is triggering av, anti-malware apps etc and that's probably removing their credentials.

kglad

Community Expert

open all adobe programs you intend to use while traveling and leave them minimized during travel.

A

Aude316329353z7bAuthor

Participating Frequently

Thanks, but I'm not talking here about a laptop. I'm using a tower computer, that I move sometimes for a few weeks. Not only can I not keep it turned on during travels, I also can't keep it turned on during weeks.

kglad

Community Expert

that's difficult to fathom for a number of reasons, but it is what it is.

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