Is AMD Radeon Pro WX 3200 Series incompatible with Lightroom Classic?

New Here ,
Aug 26, 2021 Aug 26, 2021

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When trying to use the Slideshow feature on Lighroom Classic, I get a pop-up message saying "Video Problem Detected: Slideshow play and export to video have been disabled because your video or driver is not supported..."

 

My driver is up to date and I bought the card along with a new computer two years ago because I thought it was supported in all of the CC apps. I haven't had any problems until trying to use the Slideshow feature in Lightroom.

 

Is my system really not compatible with Lightroom Classic? Or do I need to do something to get this to work?

 

Lightroom Classic version: 10.4
Operating system: Windows 10
Processor speed: 3.6GHz
Built-in memory: 32597.7 MB
Graphics Processor Info:
DirectX: AMD Radeon Pro WX 3200 Series

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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I don't know anything about your video card or driver. But I will relate my experience. I'm using a rather old HP Pavilion desktop that has onboard graphics that Lightroom has disabled. I cannot use GPU acceleration and consequently the slideshow feature will not work on this old computer. It is, however, possible to create PDF slideshows. They function and play just fine. That may be a limitation with what you have in your computer. But that is something for you to determine.

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LEGEND ,
Aug 26, 2021 Aug 26, 2021

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

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LEGEND ,
Aug 26, 2021 Aug 26, 2021

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Also, please post a screenshot of /preferences/performance/

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New Here ,
Aug 30, 2021 Aug 30, 2021

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Lightroom Classic version: 10.4 [ 202108071231-af9219b9 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19043
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 3.6GHz
SqLite Version: 3.34.0
Built-in memory: 32597.7 MB
Real memory available to Lightroom: 32597.7 MB
Real memory used by Lightroom: 1364.6 MB (4.1%)
Virtual memory used by Lightroom: 1634.5 MB
GDI objects count: 654
USER objects count: 2080
Process handles count: 2630
Memory cache size: 322.6MB
Internal Camera Raw version: 13.4 [ 872 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 368MB / 16298MB (2%)
Camera Raw real memory: 372MB / 32597MB (1%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: AMD Radeon Pro WX 3200 Series (27.20.21026.2006)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: H:\Lightroom\Lightroom Catalog-2-2-v10.lrcat
Settings Folder: C:\Users\adamc\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

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LEGEND ,
Aug 30, 2021 Aug 30, 2021

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Operating system: Windows 10 - Business Edition
Version: 10.0.19043

 

 

 

So, not the OS build

 

 

 

Displays: 1) 3840x2160

 

 

 

4K, So, you probably need the option to use graphics processor on.

 

 

 

Graphics Processor Info:
DirectX: AMD Radeon Pro WX 3200 Series (27.20.21026.2006)

 

 

 

Windows Store Version: 27.20.21026.2006, yep, looks like latest, released July, 27, 2021.

So no help their.

 

 

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

 

 

Just standard plugins, no issue.

GoldingD_0-1630341930437.jpeg

Reason I asked for that screenshot was to see if the option to use Graphics processor, was on Auto or not, the not would be an issue (forcing this option can have bad results) . Auto A-Ok.

Your Camera RAW CACHE setting is set to default, that is too low for most but the smallest catalogs and the smallest sensors, Probably not the issue at hand, but bump that up, at least to 20GB, or more. Affects Develop module performance.

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LEGEND ,
Aug 30, 2021 Aug 30, 2021

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Video Problem Detected: Slideshow play and export to video have been disabled because your video or driver is not supported.

 

 

 

Wondering if this actually refers to the integrated video controller in your computer as opposed to the descreate GPU.

 

see:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

Solution 4 step 6 perhaps?

 

and see:

https://community.adobe.com/t5/lightroom-classic/video-card-problem-in-lr-cc/m-p/8771480

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New Here ,
Aug 30, 2021 Aug 30, 2021

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>>> see: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html Solution 4 step 6 perhaps?

 

No, that doesn't help. I still get the error message in LrC.

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LEGEND ,
Aug 30, 2021 Aug 30, 2021

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Did you reboot? Directions do not state that, but did you anyhow?

 

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New Here ,
Aug 30, 2021 Aug 30, 2021

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Yes, I rebooted. But I still get the error message in LrC. 

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Adobe Community Professional ,
Sep 02, 2021 Sep 02, 2021

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The slideshow feature is nice. I know, because I remember when it used to work for me back when I was using Lightroom 5. But I have moved on and now use LrC and my video capabilities are archaic. Yes, I need a new computer. I'm debating whether to buy one because I'm 78 and on a budget. I can afford one, but I don't really "need" one right now. Since moving to Lightroom Classic if I really want a slideshow I have to use the option to create a PDF slideshow. Not the most convenient, but it works. Maybe this is what you are going to have to do, unless you want to change video cards if that is an option.

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