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NM@Adobe
Participant
September 14, 2018
Answered

Issue: Live Photos + Synchronize Folder + Missing Photos. Workaround?

  • September 14, 2018
  • 2 replies
  • 520 views

If a folder in LR has Live Photos added from iPhone/Photos export from Mac, in actual folder on OS ( in Finder for e.g.) it contains 2 files with the same name but 2 different extensions e.g. IMG_0001.jpg and IMG_0001.mov.

When Synchronize Folder option is used on this folder, it reports the .jpgs as missing. I can choose to see those missing photos through "Show Missing Photos" in the dialog box, and they come up in a  temporary catalog "Photos Missing From Folder..XYZ".

However,

  1. These photos don't have the usual missing photo icon on their thumbnails.
  2. I can find the photo through "Show In Finder" option -so the photos are NOT actually missing
  3. If I now choose Library->Find All Missing Photos, LR concludes there are No Missing Photos and my previously auto generated catalog "Photos Missing From Folder..XYZ" is  removed from the LR explorer on the left.

I am aware of the Synchronize bug but is there a workaround?

Is the only solution renaming the .jpgs?

Can someone from Adobe comment if there is a fix in works ? Live photos are fairly common now, so it would be great if LR can handle them correctly.

Thanks!

    This topic has been closed for replies.
    Correct answer Akash Sharma

    Hi there,

    Sorry that you're live photos are showing up as missing in Lightroom Classic  CC when you synchronize the folder containing those images.

    I'd suggest that you post this as a new discussion on our Lightroom community so that our Engineers can look into it and provide more info. Here's the link for Lightroom Classic CC feedback community: Lightroom Classic CC | Photoshop Family Customer Community ​

    Thanks,

    Akash

    2 replies

    nancyn43689883
    nancyn43689883
    Participant
    February 22, 2022

    I am having this exact problem.  Were you able to find a solution?  I looked at the other board they suggested, but could not find a thread.  Thanks!

    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    February 22, 2022

    @@Nancyn, you have resurrected an old thread which has been marked as answered.

    To attract more attention to your specific issue make sure you provide info about your operating system and the version number of the Adobe application you are using. Actual numeric number and build.

     

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
    Akash Sharma
    Akash SharmaCorrect answer
    Legend
    September 14, 2018

    Hi there,

    Sorry that you're live photos are showing up as missing in Lightroom Classic  CC when you synchronize the folder containing those images.

    I'd suggest that you post this as a new discussion on our Lightroom community so that our Engineers can look into it and provide more info. Here's the link for Lightroom Classic CC feedback community: Lightroom Classic CC | Photoshop Family Customer Community ​

    Thanks,

    Akash

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