Skip to main content
M
minhtrungtrancao
Participating Frequently
August 25, 2017
Answered

Issue with Lightroom's free trial

  • August 25, 2017
  • 2 replies
  • 2777 views

I created a new Adobe account today, then started Lightroom's free trial and download it right after. After the installation and launch, i received a banner saying kinda ' Welcome to lightroom 30days trial ', i chose to proceed but then got a notification saying Lightroom will open with ' reduced functionality ' as shown below.

Before this day, another account also used lightroom's free trial plan on my PC. I tried to delete all traces, datas, references from that session relating to Lightroom and CC, using uninstaller and adobe CC cleaner tool. Unfortunately, the photos imported to Lightroom in the previous session ( the previous account ) somehow got their way into my current Lightroom app, although i 'tried' to erase all traces of the previous session.

I contacted Adobe support several times but so far the solutions doesn't help. I'd be highly appreciated if my problem got solved. Tks a lot :3

This topic has been closed for replies.
Correct answer Just Shoot Me

So you mean that it's illegal to use the free trial while not being able to afford it ? Because I just started Lightroom's free trial just yesterday, and I have never used Lightroom's free trial with the current account...


It is illegal to try and continue to use the free trial after the original time period has been reached. That is call Pirating the software.

It does not matter what Account you use. "YOU" have already used up the Free trail period with some other account. That is if I am reading this thread correctly.

2 replies

M
minhtrungtrancaoAuthor
Participating Frequently
August 26, 2017

Well thanks a lot for your help guys I do really appreciate that but the thing is at the moment I'm still saving money and haven't been able to afford CC plan. So I was trying to use it for a while with the free trial but having the problem as shown above. Here's the screenshot of my ID status at the moment, and I still can't understand why

Just Shoot Me
Just Shoot Me
Legend
August 26, 2017

What you are trying to do is against the Adobe Free Trial guide lines and basically illegal. It is also again forum rules.

Why because you already used the free trial period.

M
minhtrungtrancaoAuthor
Participating Frequently
August 26, 2017

So you mean that it's illegal to use the free trial while not being able to afford it ? Because I just started Lightroom's free trial just yesterday, and I have never used Lightroom's free trial with the current account...

dj_paige
dj_paige
Legend
August 25, 2017

Before this day, another account also used lightroom's free trial plan on my PC.

I'm pretty sure you can't do this.

This is why you can't use the free trial.

    M
    minhtrungtrancaoAuthor
    Participating Frequently
    August 26, 2017

    I was afraid of that from the beginning so I tried to erase all data of Lightroom and CC ( I also tried CC cleaner tool ) before reinstalling. Is there any way to solve this ?

    ManiacJoe
    ManiacJoe
    Inspiring
    August 26, 2017

    You are allowed only one free trial. It seems that you used the free trial previously.

    After that you need to purchase a standalone license or the yearly subscription.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices