Skip to main content
M
mitchf81627394
Participant
November 23, 2017
Answered

Issues with importing photos after lastest update

  • November 23, 2017
  • 2 replies
  • 476 views

I can no longer view previews of photos in the import module and the filmstrip no longer has photos visible in my library and develop module. Lightroon and photoshop now crash regularly and the blue screen of death appears. Running windows 10 OS with AMD Radeon R5 graphics. I have been trying for a week to fix this issue with no luck and I'm at the point of giving up on lightroom all together.

This topic has been closed for replies.
Correct answer cmgap

Be sure to backup all of your important files... here is more information on the BSOD

How to Fix a Blue Screen of Death (BSOD)

2 replies

cmgap
Community Expert
cmgapCommunity ExpertCorrect answer
Community Expert
November 23, 2017

Be sure to backup all of your important files... here is more information on the BSOD

How to Fix a Blue Screen of Death (BSOD)

dj_paige
dj_paige
Legend
November 23, 2017

Blue screen of death is almost always a video driver problem, or a hardware malfunction.

First, I would update your video driver. Even if it is up to date, I would install it again, as perhaps the version you are using is corrupted. If that doesn't help, you need to start examining your hardware for malfunctions (run diagnostics on your hard disk, memory and mother board, and make sure the cooling system is working properly).

D
Debora16B8
Participant
January 24, 2023

I don't have a blue screen.  Just the photos I imported (it all went well and I added keywords and briefly checked out the photos) don't appear in the library or if I do a search.  where did they go?? How do I locate?  2nd time trying to import (took off duplicates) I got an error message that Lr needed to close.

 

D
Debora16B8
Participant
January 24, 2023

Also I just did on my other computer and downloaded fine, did keywords....and all the photos show in Previous import but not in the library.....WTH!?!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices