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Participant
August 7, 2017
Answered

Light Room won't Download to recognize my Raw Files

  • August 7, 2017
  • 2 replies
  • 2620 views

I bought a new Canon 6D mark II and light room will not download my "RAW" files it reads not readable, this has happened to me before with a very simple fix on the menu but I don't know or remember what I clicked to fix this error any one know how to fix this?

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    This topic has been closed for replies.
    Correct answer John Waller

    currently using Light room 5 but it reads cannon 6D Mark II is readable.


    As mentioned above, you need to be running Lightroom 6.12 to open 6D Mark iI Raw files.

    You'll never be able to open those Raw files in Lightroom 5.

    Alternatively, download the free DNG converter, convert the Raw files to DNG format then edit the DNG files (not the Raw files) in Lightroom 5. An extra step for you but no extra cost.

    See

    Digital Negative (DNG), Adobe DNG Converter | Adobe Photoshop CC

    Camera Raw: How to use Adobe DNG Converter - YouTube

    2 replies

    cmgap
    Community Expert
    Community Expert
    August 7, 2017

    Previously did you 'Copy as DNG' on import?

    Participant
    August 27, 2017

    yes ...maybe i should uninstall and reinstall everything..i tried downloading the DNG update but nothing .

    John Waller
    Community Expert
    Community Expert
    August 28, 2017

    ErnieDickey2017  wrote

    i tried downloading the DNG update but nothing .

    What do you mean by nothing?

    Do you understand that the DNG converter batch converts folders of Raw files to DNG format?

    You then edit the DNG files (not the Raw files) in Lightroom.

    Camera Raw: How to use Adobe DNG Converter - YouTube

    John Waller
    Community Expert
    Community Expert
    August 7, 2017

    Cameras supported by Camera Raw

    The 6D Mark II was first supported in Lightroom 6.12 (current version).

    Which version of Lightroom are you running?

    Participant
    August 13, 2017

    I recently purchased a Canon EOS 6D mark ii. I been out shooting a couple pictures now and then. The issue occurs one suppose that important images to lightroom. Lightroom won't import any of the images and just tells me that an error occurred. According to the creative cloud app that is displayed in the top menu bar on the Mac. I have the newest version of lightroom which is "version 2015.10.1 With Camera RAW 9.10.1"  which is kind strange. According to the Adobe website, they released an update to solve this issue. But my Creative cloud app does not recognise any updates to download.

    I don't know if it have to do anything that I'm using the Swedish version of Lightroom, If they need to "translate" the solution or so on.. no idea. But please provide if you have any updates on the issue. I really would like to import my images and start my process

    99jon
    Legend
    August 13, 2017

    To update to 2015.12 try using the direct download link for Mac:

    http://swupdl.adobe.com/updates/oobe/aam20/mac/AdobeLightroom-6.0/6.12/setup.dmg