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Tillmanb
Participant
June 6, 2022
Question

Lightroom 11.3.1 on new HP Omen computer generates a .dmp file and reboots. Nvidia Graphics.

  • June 6, 2022
  • 1 reply
  • 343 views

Lightroom 11.3.1 on new HP Omen computer generates a .dmp file and reboots. Nvidia Graphics.

Windows 11 current on all Microsoft, Nvidia, and HP Updates.  It crashed while using Lightroom three times on 06/05/2022.  It has only crashed while using Lightroom but that is what I do 90% of the time.  This has occurred frequently since the computer was received in .  I have saved most crash DMP files.,  They all indicate the graphics card, 4095MB NVIDIA GeForce RTX 3070 Ti (HP), as being the driver in use at the time of crash.  Has anyone else used this card with Lightroom?  Is there a setting in Lightroom 11.3.1 which may affect the cards reliability?    Windows 11 Pro 64-bit
Computer type: Desktop
Installation Date: 3/11/2022 7:33:16 PM
CPU
Intel Processor
RAM
32.0GB
Motherboard
HP 8917 (U3E1)
Graphics
PA249 (1920x1200@59Hz)
PA249 (1920x1200@59Hz)
4095MB NVIDIA GeForce RTX 3070 Ti (HP) 40 °C
Storage
1907GB NVMe WDC WD BLACK SDBPNTZ-2T00-1106 (Unknown (SSD))
16764GB Seagate ST18000NM000J-2TV103 (SATA ) 39 °C
16764GB Seagate ST18000NM000J-2TV103 (SATA ) 36 °C
Audio
Realtek High Definition Audio

Thanks.

This topic has been closed for replies.

1 reply

GoldingD
GoldingD
Legend
June 7, 2022

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

T
TillmanbAuthor
Participant
June 7, 2022
Lightroom Classic version: 11.3.1 [ 202204181225-f90ebff5 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.22000
Application architecture: x64
System architecture: x64
Logical processor count: 24
Processor speed: 3.1GHz
SqLite Version: 3.36.0
Built-in memory: 32524.9 MB
Real memory available to Lightroom: 32524.9 MB
Real memory used by Lightroom: 1306.2 MB (4.0%)
Virtual memory used by Lightroom: 2814.5 MB
GDI objects count: 647
USER objects count: 2097
Process handles count: 2758
Memory cache size: 7.0MB
Internal Camera Raw version: 14.3 [ 1072 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 258MB / 16262MB (1%)
Camera Raw real memory: 264MB / 32524MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1600x900
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No,
External touch: No, External pen: No, Keyboard: No


Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 3070 Ti (30.0.15.1296)




Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Tillman4\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Tillman4\AppData\Roaming\Adobe\Lightroom


Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin


Windows 11 Pro
Version 21H2
Installed on ‎3/‎11/‎2022
OS build 22000.708
Experience Windows Feature Experience Pack 1000.22000.708.0


Sincerely,

Tillman Bunch
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