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R
Rob Betz
Inspiring
June 27, 2023
Question

Lightroom 12.4 crashes using crop tool consistently

  • June 27, 2023
  • 12 replies
  • 3952 views

Lightroom has been crashing more and more lately when i use the crop tool. Today it is at its worst; crashes EVERY time I go into the crop tool. I thought it was my second monitor at first, nope. Turned that off - have updated graphics drivers, tried turning GPU acceleration off, reset LR preferences, nothing is working. This problem appeared with the most recent update. How do I roll back? I am unable to get any work done because of this! 

 

    12 replies

    GoldingD
    GoldingD
    Legend
    September 4, 2024

    Returning to the lack of a crash report dialog. Perhaps that go turned off, see:

     

     

      R
      Rob BetzAuthor
      Inspiring
      January 10, 2024

      Update 1.10.2024 - newest version of Lightroom; thought it had been fixed. Was able to edit for quite a while without issues then it froze up again on cropping. So no change. Unresolved bug.

       

      DSeim
      DSeim
      Inspiring
      January 10, 2024

      Same here. Though it was better and then started crashing again. It's crazy this is being ignored. This is a basic feature.

      R
      Rob BetzAuthor
      Inspiring
      January 10, 2024

      Right? I feel like I made it like 45 minutes in and at first I was going into the crop tool and out again and again to see if it would crash and it didn't. Then just as I was hitting my stride BAM. Crashed. Frustrating.

      R
      Rob BetzAuthor
      Inspiring
      November 27, 2023

      UPDATE 11.27.23 - just updated Lightroom, turned GPU back on. First attempt at crop disabled GPU and turned image black. Won't recrop, won't do anything. Good news: LR didn't crash. Bad news: LR stopped responding. Had to close LR then reopen and disable GPU again. Back to square one. And yes, Drivers are updated. 

      DSeim
      DSeim
      Inspiring
      November 17, 2023

      It's easy to replicate. If I crop a photo it works. If I go to crop another photo it crashes as soon as the crop tool is used.

       

      Here's the crash report I get... 

       

      <?xml version="1.0"?>
      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
      <crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom Classic" applicationVersion="13.0" build="[202309270914-5a1c6485]" source="Windows-Client" crashType="n/a">
      <time year="2023" month="11" day="17" hour="10" minute="13" second="16" timeoffset="-360" timezone="Central Standard Time (Mexico)"/>
      <user guid="0e8dddfc-488f-4e1b-bab5-2296994ad7a3"/>
      <system platform="Windows 10 Pro" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65457" machine="AMD Ryzen 9 3950X 16-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="32" cpuType="8664" cpuFreq="3500 MHz" processorArchitecture="9"/>
      <gpu>
      <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1080 Ti" description="NVIDIA GeForce GTX 1080 Ti" driverDate="20231026000000.000000-000" driverVersion="31.0.15.4601" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1B06&#38;SUBSYS_65933842&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
      </gpu>
      <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFFAA65573B">
      <backtrace crashedThread="0">
      <thread index="0">
      <stackStatement index="0" address="0x00007FFFAA65573B" symbolname="NVENCODEAPI_Thunk"/>
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      <stackStatement index="9" address="0x00007FFFC2DCB289" symbolname="PIXEndCapture"/>
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      <stackStatement index="32" address="0x00007FFEED8635D0" symbolname="unknown"/>
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      <register name="EFL" value="0x0000000000010246"/>
      <register name="LastExceptionToRip" value="0x0000000000000000"/>
      <register name="LastExceptionFromRip" value="0x0000000000000000"/>
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      </binaryImageSet>
      <dumpType>
      Mini
      </dumpType>
      <hbLogSessionDllStatus>

      </hbLogSessionDllStatus>
      </crash>

      <sessionId>
      dd88ddbc-bda5-4e6e-a0ee-a02f9b52a057
      </sessionId>
      <dunamisConfigGuid>
      b521ffc8-5267-46ac-bf6b-51b6a798b840
      </dunamisConfigGuid>
      </crashreport>

       

      GoldingD
      GoldingD
      Legend
      November 17, 2023
      quote

      It's easy to replicate. If I crop a photo it works. If I go to crop another photo it crashes as soon as the crop tool is used.

       

      Here's the crash report I get... 

       

      ........
      <gpu>
      <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1080 Ti" description="NVIDIA GeForce GTX 1080 Ti" driverDate="20231026000000.000000-000" driverVersion="31.0.15.4601" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1B06&#38;SUBSYS_65933842&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
      </gpu>
      <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFFAA65573B">
      <backtrace crashedThread="0">
      <thread index="0">
      <stackStatement index="0" address="0x00007FFFAA65573B" symbolname="NVENCODEAPI_Thunk"/>
      .........
      </crashreport>

       


      By @DSeim

       

       

      Using Google, NVENCODEAPI_Thunk, might be about a bad NVIDIA driver install, or old garbage left behind for a NVIDIA driver.

       

      You might try an uninstall to clean that possibility out followed by a clean install of the driver. Not saying the current released driver is at fault.  but that some old garbage was left behind, or the install went wrong.

       

      source via google :

      https://answers.ea.com/t5/Technical-Issues/Apex-crashed-in-nvwgf2umx/m-p/7999932

       

       

       

       

        DSeim
        DSeim
        Inspiring
        November 17, 2023

        Thanks, I will give that a try. But since others are experiencing the same problem on different cards and drivers it strikes  me as an LR bug rather that a bad driver files problem.

          DSeim
          DSeim
          Inspiring
          November 17, 2023

          I have a 1080TI and Studio drivers are up to date. Same problem.

          This has been happening for months thru various driver updates. It's a major bug that is making Lightroom dysfunctional it crashes so much.

          R
          Rob BetzAuthor
          Inspiring
          December 3, 2023

          I've found the only workaround is disabling GPU. Frustrating but my system is able to pick up the slack. 

          H
          HelenCooper
          Participating Frequently
          November 17, 2023

          I have disabled graphics card, still happens but maybe a little less frequently. I notice the crop tool seems to freeze immediately before LR crashes. Now the catalogue has been updated it makes it very difficult to roll back to the previous version where I didn't see this problem. Drivers for my graphics card are up to date NVidia GeForce GTX 1050 with Stdio driver version 31.0.15.3758. Any suggestions welcome

            johnrellis
            johnrellis
            Legend
            November 17, 2023

            "GeForce GTX 1050 with Stdio driver version 31.0.15.3758"

             

            That driver (537.58) is a month old. There's a newer Studio driver available (546.01). It may not make a difference for this problem but worth updating:

            https://www.nvidia.com/download/driverResults.aspx/216398/en-us/

             

            H
            HelenCooper
            Participating Frequently
            November 17, 2023

            I found that just after I'd posted, have updated driver and....still crashing

            DSeim
            DSeim
            Inspiring
            November 16, 2023

            Update after update and still the unstable crop tool persists. If I crop a photo twice Lightroom crashes nearly every time. This is getting ridiculous 😞

              H
              HelenCooper
              Participating Frequently
              November 8, 2023

              I am having the same problem, no crash report screen, LR just shuts and when you re open it reverts to the previous session. Very annoying. It seems to happen if I use crop twice on the same photo

               

                DSeim
                DSeim
                Inspiring
                November 16, 2023

                Same here. Second crop and boom crash

                  Rikk Flohr_Photography
                  Community Manager
                  Rikk Flohr_PhotographyCommunity Manager
                  June 29, 2023

                  We’ve reviewed the email address you use with this forum and find no crash reports in our system.

                   

                  Did you see a crash dialog?

                  Do you use a different email address when filling out the crash report?

                  Was the crash dialog Adobe’s? Microsoft’s? 

                   

                  Rikk Flohr: Adobe Photography Org
                  R
                  Rob BetzAuthor
                  Inspiring
                  June 29, 2023

                  Yes but only under the task manager; it's listed under the Lightroom process but isn't visible or clickable. When the software freezes up, the only thing I can do to close it is use the task manager. The crash reporter never manifests on the desktop like it does with Photoshop.

                  Ian Lyons
                  Community Expert
                  Ian LyonsCommunity Expert
                  Community Expert
                  June 28, 2023

                  Please see attached screenshot displaying where/how you can downgrade to 12.3.1. However, before doing so I would encourage you to provide the infomration requested by @johnrellis 

                   

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