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sea-gal
sea-gal
Known Participant
January 23, 2025
Question

Lightroom 14.1.1 crashes seconds after opening

  • January 23, 2025
  • 4 replies
  • 861 views

When I launch LrC, it opens fine. I can look at an image or two and then it crashes. I have used it daily for months with no problems. It worked fine this morning. This afternoon it keeps crashing. I am running the latest verison of LrC and have updated my GPU divers. I have uninstalled and reinstalled LrC. I have deleted preferences. I have rebooted after each change. Nothing fixes the issue. Here is what my system looks like:

 

Lightroom Classic version: 14.1.1 [ 202412150940-551fb044 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.26100
Application architecture: x64
System architecture: x64
Logical processor count: 22
Processor speed: 3.0GHz
SqLite Version: 3.36.0
CPU Utilisation: 4.0%
Power Source: Plugged In
Built-in memory: 32373.3 MB
Dedicated GPU memory used by Lightroom: 104.3MB / 7957.0MB (1%)
Real memory available to Lightroom: 32373.3 MB
Real memory used by Lightroom: 1673.2 MB (5.1%)
Virtual memory used by Lightroom: 1496.0 MB
GDI objects count: 820
USER objects count: 2194
Process handles count: 3662
Memory cache size: 102.8MB
Internal Camera Raw version: 17.1 [ 2098 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 50MB / 16186MB (0%)
Camera Raw real memory: 55MB / 32373MB (0%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:102.8MB, n:0.0MB

U-main: 127.0MB

System DPI setting: 192 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 1024 pixels
Displays: 1) 3200x2000
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 4060 Laptop GPU (32.0.15.6636)
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\laura\Lightroom catalog\Master Catalog.lrcat
Settings Folder: C:\Users\laura\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr

Config.lua flags:

Adapter #1: Vendor : 10de
Device : 28e0
Subsystem : 3e4717aa
Revision : a1
Video Memory : 7957
Adapter #2: Vendor : 8086
Device : 7d55
Subsystem : 3e4717aa
Revision : 8
Video Memory : 80
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: System Default - Speakers (Realtek(R) Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x26
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce RTX 4060 Laptop GPU/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 566.36
GPUDeviceEnabled: false
OGLEnabled: true

[shortened system info and moved from bugs to discussions according to the community rules - Mod.]

4 replies

GoldingD
GoldingD
Legend
January 24, 2025

So a laptop

 

  • Is that laptop, when you use LrC, overheating? Are the fans reving up?
  • Is that laptop plugged into the power outlet, or on battery?

 

 

    sea-gal
    sea-galAuthor
    Known Participant
    January 25, 2025

    Yes, a laptop. Yes, fan revs and it gets warm before crashing. It does not matter if I am plugged in or on battery.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    January 24, 2025

    We’ve reviewed the email address you use with this forum and found no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s? Microsoft’s? 

     

    Rikk Flohr: Adobe Photography Org
    sea-gal
    sea-galAuthor
    Known Participant
    January 24, 2025
    Yes, this is the correct email. There were several crash dialog notices
    related to Adobe. I clicked the send option. At one point I got an endless
    "sending" message, but nothing happened. I was very frustrated and did not
    pay much attention. If it happens again, I will pay more attention.

    Happy Trails,
    Laura

    ~~>)))*>~~~~
    ~~~~~>)))*>~
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    January 24, 2025

    The next time you crash, fill out the dialog, include your email address, screenshot the dialog, submit the dialog, and then post the screenshot here in this thread. 

     

    Thanks!

    Rikk Flohr: Adobe Photography Org
    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    January 24, 2025
    quote

    ... I have the latest update to my nVidia driver (Dec 2024)


    By @sea-gal

     

    Do you install the "Studio Version" of the NVidia driver or the "Game Ready" version? It's recommended to use the Studio Version.

     

    If you have buldin a CPU with an internal graphic processor disable the processor internal graphic card.

    To disable  use the Device Manager on Windows. In the Device Manager, right-click the card's name and choose Disable.

     

     

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    sea-gal
    sea-galAuthor
    Known Participant
    January 24, 2025
    Yes, I installed the Studio Version. This is what I see. Should I disable
    the first one?
    [image: image.png]



    Happy Trails,
    Laura

    ~~>)))*>~~~~
    ~~~~~>)))*>~
    KR Seals
    Community Expert
    KR SealsCommunity Expert
    Community Expert
    January 24, 2025

    Yes, disable the Intel GPU.

    Also, when installing new nvidia drivers, you should check the box "Perform a Clean Installation?" That gets rid of any junk from earlier drivers.

     

    Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
      KR Seals
      Community Expert
      KR SealsCommunity Expert
      Community Expert
      January 24, 2025

      What changes might have happened to your computer? Windows update? LrC update? Other apps installed?

      It's aways a good idea the reset the LrC preferences when the app starts doing strange things.

      I always recommend checking to see if there is an update to your video driver at nvidia.com.

       

      Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
      sea-gal
      sea-galAuthor
      Known Participant
      January 24, 2025
      Nothing changed from this morning to this afternoon. At 5:30 am it worked
      perfectly. At 1 PM it did not. Windows did not update. LrC did not update.
      I have the latest update to my nVidia driver (Dec 2024). I reset LrC
      preferences. I uninstalled and reinstalled LrC.

      Happy Trails,
      Laura

      ~~>)))*>~~~~
      ~~~~~>)))*>~
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