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L
lukasp88086962
Participant
September 1, 2017
Question

Lightroom 5.0 serial number isn't working for 5.71

  • September 1, 2017
  • 4 replies
  • 2663 views

Hello
since my 5.2 version isn't supporting canon .cr2 raw i tried to update the version to 5.71.
i have a valid and working key for LR 5 but when i to update/upgrade it to 5.71 it says my serial number is invalid. The support just forwarded me to the forum here...

Does anybody know a solution what i can do ?

Cheers Lukas

    This topic has been closed for replies.

    4 replies

    C
    clar73489534
    Participant
    March 30, 2018

    I can't seem to get mine to work either.

    How was your issue resolved?

    I also have purchased LR 5 and the license has been working up to 5.6, however it stopped working with 5.7.1.

    I am getting the error "The serial number you entered is invalid.  Please try again.  It the problem persists, contact Customer Support."

    Just Shoot Me
    Just Shoot Me
    Legend
    March 31, 2018

    Did you download the 5.7.1 update for here?

    Download Photoshop Lightroom

    If you did try downloading it from here.

    ftp://ftp.adobe.com/pub/adobe/lightroom/mac/5.x/

    If you need the Windows version you can also get it from that Adobe FTP server.

    C
    clar73489534
    Participant
    March 31, 2018

    Oh perfect!

    Thanks!

    Yeah I was downloading it from the Download Photoshop Lightroom webpage.

    FTP file works great with my license.

    Thanks for the help Just Shoot Me!

    R
    robf54887312
    Participant
    October 4, 2017

    I have the same issue and get the same error msg.

    P
    patrickl54701454
    Inspiring
    October 4, 2017

    ... same to me - since 3 weeks contact with >5 different support people @Adobe - still no solution. 

    Upgdate issue LR 5.0 -> 5.7.1 fails on MacOS 10.12

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    October 4, 2017

    Do you guys also use student serials?

    I'll try to get that sorted out with Adobe Staff ... please stand by.

    --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    September 1, 2017

    Which Canon camera model are your Raw files from?

    No need to guess which version of Lightroom is required. Supported cameras and the version of LR required are showing here

    Cameras supported by Camera Raw

    L
    lukasp88086962Author
    Participant
    September 2, 2017

    canon g7x it requires at least 5.7
    i already looked it up

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    September 1, 2017

    Is it an upgrade serial and requests to enter a serial of an older LR version as well?

    Please post the exact wording of the message you get or a screen-capture - DO NOT post the serial number.

    --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
    L
    lukasp88086962Author
    Participant
    September 2, 2017

    it is a students LR 5 purchased via amazon , , i thought the serial numbers were the same for all versions of 5.xx
    there isn't a other way to get .cr2 support than upgrade isn't it?

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