Skip to main content
Participating Frequently
December 13, 2019
Question

Lightroom 5.7.1 keeps crashing on import Windows 10

  • December 13, 2019
  • 3 replies
  • 1377 views

I use lightroom Classic v5.7.1 on windows 10 every time i try to import photos into the program it keeps crashing.

 

{Thread renamed by moderator}

This topic has been closed for replies.

3 replies

Participant
December 13, 2019

I am having the same thing happen, but with 9.1... I find it ridiculous that you should have to unplug every USB out of your computer just to import photos. Not only does lightroom 9.1 crash on import. Getting the progam to load takes forever and the creative cloud desktop does NOT load for me. I've tried uninstalling/reinstalling, using older versions of the program, manually deleting the preference file. It is not worth the headache and saw someone mentioned Capture One Pro. So I am making the switch. Cheers to everyone else looking up how to fix Lightroom from crashing

Participating Frequently
December 13, 2019
Hi bud
Yes it is very frustrating but thanks for taking the time to reply
Participant
July 7, 2021

Did you get squared away?
I found similar recently, and it turns out it was due to having a couple of portable drives installed, but not accessible. Once I disconnected them, all good.

JP Hess
Inspiring
December 13, 2019

Lightroom 5.7.1 is not Lightroom Classic. It is a very old and unsupported version of Lightroom that is no longer even available from Adobe. Since that is the case, about the only thing I would suggest is that you delete the preferences file so that Lightroom can create a new one and see if that fixes the problem. There is no support available from Adobe, so the only source of help you have is to come to these forums. I haven't used that version of Lightroom in ages myself.

 

The other thing you could look into is to ensure that you have both read and write permissions on the folders you are trying to import images to.

Sahil.Chawla
Adobe Employee
Adobe Employee
December 13, 2019

Hi Marcus,

 

Sorry to hear about Lightroom 5.7.1 crashing when you're trying to import images, could you please let us know where are you importing the images from local driver or external drive?

 

Also, could you try unplugging every external device from the computer and then try importing the images into Lightroom?

Regards,
Sahil

Participating Frequently
December 13, 2019

hi 

i try to import from the computers hard drive (from the Pictures folfer)