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Bree007
Bree007
Known Participant
October 15, 2017
Question

Lightroom 5.7.1 not opening on Mac OS 10.11

  • October 15, 2017
  • 3 replies
  • 1729 views

I am having problems with my LR 5. I've tried downloading it again, but the Serial number I have does not seem to work anymore. It should still work right? Any help is welcome!

    This topic has been closed for replies.

    3 replies

    Bree007
    Bree007Author
    Known Participant
    October 17, 2017

    Hi DJ,

    Here is the image of all the tools that no longer work, and further below are the instructions I got to try to remedy this. When I use the sliders on my tools, it changes nothing at all on my photos. They stay exactly the same.

    Here are the set of instruction I tried to follow, but could not either find how to get to Users?Library?Preferences to delete <<com.adobe.loghtroom5.plist>>

    nor could I get the keys to work in the Shortcut method. When I pressed the keys they mention, all my icons quiver, and then it won't let me open Lightroom.

    dj_paige
    dj_paige
    Legend
    October 17, 2017

    I'm not a Mac user, but there is important information in the instruction box that says "Note:", did you perform that step?

    Bree007
    Bree007Author
    Known Participant
    October 17, 2017

    I certainly tried to do that too. I just couldn’t find the info they were asking for. I’ll have to find a local Mac user to see if they can figure it out for me.

    Thanks a lot for all your help!

    Gabrielle

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    October 16, 2017

    Gcol1234 I am sorry that the serial number is not being accepted for Lightroom 5.  Are you downloading and installing Lighroom 5.7.1 from Download Photoshop Lightroom ?  If so are you using your registered serial number?  For details on how to locate your registered serial number please see Find your serial number Gcol1234.

    Bree007
    Bree007Author
    Known Participant
    October 17, 2017

    Hello Jeff,

    Someone from Adobe was able to help me in the end. It seemed very complicated. But my original problem is still there, and that is that not all my tools work anymore. I had upgraded to OSX Sierra, and then read that LR5 was not compatible with it, which is why I thought that by downgrading back to El Capitan, it would work again. But it is still not working. Someone suggested Resetting my preferences to the original ones, to see if that helps, by trashing <com.adobe.lightroom5.plist> but just can’t seem to get to that place where I am supposed to do this. I go to Lightroom, and then Preferences, where I am supposed to find User then Library then Preferences, but when I go in LR Preferences, there is no User to click on to get me to Library and then Preferences. I know it’s me! But I just can’t see it! So frustrated!

    Gabrielle

    Bree007
    Bree007Author
    Known Participant
    October 17, 2017

    Thanks for the clarification Gabrielle.  Glad to hear that Photoshop Lightroom 5.7.1 was installed successfully.

    I have moved the forum discussion to the Photoshop Lightroom forum. The community in this forum should be able to provide suggestions on how to launch Lightroom 5.7.1 successfully.


    Thanks Jeff!

    Akash Sharma
    Akash Sharma
    Legend
    October 16, 2017

    Moving to Downloading, Installing, Setting Up​

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