In general, it's no longer possible to download LR 5 or earlier from your Adobe account, even if you purchased directly from Adobe. You may able to download LR 6 from your account if you purchased it in the last three years.

Adobe now has a policy of making non-subscription downloads available for only three years after the date of purchase:

For example, I purchased LR 5 in 2013:

When I click the link Downloads And Serial Numbers, I get here:

Clicking on the Download .Exe or Download .DMG links results in a 404 error:

Some people have had success contacting Adobe support, but for many others, it's ended in tears and frustration. It's much easier to simply download LR 4, 5, and 6 from here:

LR 4 and 5: https://community.adobe.com/t5/lightroom-classic/lightroom-4-4-download-page-or-url/m-p/10776478#M166919

LR 6: https://community.adobe.com/t5/lightroom-classic/update-lightroom-6-0-to-6-14/m-p/10819370?page=1#M170107

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R

Robert38283313k53c

Participant

want to update my lightroom classic 5.2 student and teacher version to 5.7.1 but my desk top computer says it can't connect to the page. I ran the troubleshooter for windows but it couldn't find a problem.

Where can I find the update files to download?

dj_paige

Legend

https://prodesigntools.com/lightroom-5-ddl-comparison-vs-lr4.html

johnrellis

Legend

You can still download LR 5.7 from here:

https://community.adobe.com/t5/lightroom-classic/lightroom-4-4-download-page-or-url/m-p/10776478?page=1#M166919

[Use the reply button under the first post to ensure replies sort properly.]

dj_paige

Legend

Lightroom 5 can be downloaded from https://helpx.adobe.com/download-install/kb/downloaded-older-app.html

S

scheb

Participant

its registered, but the produkt does not appear. i purchased it via amazon ..

dj_paige

Legend

its registered, but the produkt does not appear. i purchased it via amazon ..

Then I'm guessing you didn't register it. But you can still register it by clicking on My Products.

Rob_Cullen

Community Expert

"No it is NOT there..." Correct!

In May of 2018 (and earlier) it WAS there.

NOW is is NOT. Adobe removed it from public download access.

If you do not have the CD or Original Install file saved somewhere, then you will have to contact Customer Care by the link given by Jim -

https://helpx.adobe.com/contact.html

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

K

karenb89930436

Participating Frequently

Adobe won't give you a file that works. They'll give you a CC version and then you'll get an error message. Then support will try and tell you that it's because you have a Mac and LR 5.7.1 won't work. But it's because they give you the wrong file! Luckily I found the 5.7.1 version from when I updated a couple of years ago and it works. Not the one that one that Adobe chat support is giving out. They want you to subscribe to CC as there is no other reason they won't give you a file that works.

Oh and how about the offer of LR 6 trial version for 30 days? Why in the world would they offer an outdated version? LR 6 trial version will load CC and then you'll never get older versions to work.

Rob_Cullen

Community Expert

"Adobe won't give you a file that works."

This is the new Adobe guidelines as at 9th/Dec/2019:

"For desktop apps, Adobe supports our current apps and the two previous major versions of each"

https://helpx.adobe.com/support/programs/support-periods.html

What this means is that only Lr-Classic 9.2 and 'two previous' are the only versions available to download by CC subscribers.

For anyone that wants a v5 or v6 download: it is only possible IF they PURCHASED and DOWNLOADED their purchased version directly from ADOBE where it will be recorded in their Adobe Account details to access another download.

Simply having a Serial Number is not sufficient to obtain a download by a chat with Adobe. And Retail (third party) purchases do not qualify!

Tough news for all that love their 'old' versions!

I have never otherwise heard of Adobe recently offering a v6 Trial.??? Strange!!- Uninformed Chat person was possibly reading from an (very) old advice sheet 😞

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

JP Hess

Inspiring

I believe it's necessary to contact Adobe direct now. Here is a link, click on the little "balloon" in the lower right-hand corner of the screen to initiate a chat session.

Contact Adobe support

S

slye88

Participant

No it is NOT there pal

W

wesleyv98173124

Participant

I don't see the 5.7 after scrolling down , it only has 5.

Rob_Cullen

Community Expert

Just click to Download- there is only Version 5.7.1 available.

This is the Windows download:

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

J

jurekszymanski

Participant

Hmm.. I can only see now Lightroom 6. Does this mean 5.x are no longer available?

tjuphotogirl64

Participant

I have this same issue. I needed to upgrade my 5.2 version so LR could process images from my D610. I downloaded the above version and I get an error message saying the "Adobe Application Manager, required to start your trial, is missing or damaged. Download a copy of Adobe Application from...." which i did and then it asks me to start my 30 day trial. But I already own LR 5.

And if I enter my serial number it doesn't accept it.

JP Hess

Inspiring

It's available for download on the same website where you can download Lightroom 6 or Lightroom CC. Just scroll down a little further.

Download Photoshop Lightroom

D

default5e5n3omkbqs2

Participant

Not availalbe any longer. 😞

johnrellis

Legend

You can still download LR 5.7.1 from the Internet Archive:

Win: https://web.archive.org/web/20150316160118/http://download.adobe.com/pub/adobe/lightroom/win/5.x/Lightroom_5_LS11_win_5_7_1.exe

Mac: https://web.archive.org/web/20150316160118/http:/download.adobe.com/pub/adobe/lightroom/mac/5.x/Lightroom_5_LS11_mac_5_7_1.dmg

Note that it's very slow to download, so be patient.

However, LR 5 won't install on versions of Mac OS newer than 10.14. It's installer is a 32-bit program, and Mac OS 10.15 and later don't support 32-bit programs.

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