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Melissa319061035e22
Participant
December 15, 2023
Answered

Lightroom 5.7 on my computer isn't able to recognize my Iphone pics anymore?

  • December 15, 2023
  • 2 replies
  • 384 views

Lightroom 5.7 on my computer isn't able to recognize my Iphone pics anymore? I don't knw if it's an issue with my pictures or with Lightroom. My phone did an update and once this happened Lightroom won't recognize my Iphone pics. I have no idea if its a setting issue or what. Could someone please help me out? The other strange part is there are 444 pics in the folder but it only recognizes 1 image?!

    This topic has been closed for replies.
    Correct answer Bill Sprague

    Your Lightroom is old.  Your phone is newer.   Your phone did an update so may have changed to Apple's preferred photo format called "HEIC".   The old Lightoom is not equipped to handle the new photo format.  Go into the phone settings and force it to shoot in the tradional, common JPEG format.   

    2 replies

    M
    Melissa319061035e22Author
    Participant
    December 15, 2023

    I followed these steps given below but once I reach Browse for driver updates and you have to navigate to common files, the Apple... well I have no Apple at that point?!

     

    Assuming you are using Windows:  Close Lightroom.  With your iPhone/iPad plugged into the computer, try going to the Control panel and open "Devices and Printers".  Scroll towards the bottom and you should see [Apple Mobile Device USB Driver] under Unspecified. 

    Right click on the Apple Mobile Driver and select Properties

    Select Hardware Tab

    Click Properties on bottom right

    Click Change Settings

    Select Driver Tab

    Click Update Driver

    Click "Browse my computer for driver software"

    Click the Browse button and navigate to: Program Files\Common Files\Apple\Mobile Device Support\Drivers

    Click OK, then select next.

    Proceed with the driver up date. 

    Disconnect your iPhone/iPad from the lightning cable connecting to to the computer

    Unlock your iPhone/iPad and reconnect to computer

    Open Lightroom and see if you can now import. 

     

    Hope this helps!

    B
    Community Expert
    Bill SpragueCommunity ExpertCorrect answer
    Community Expert
    December 15, 2023

    Your Lightroom is old.  Your phone is newer.   Your phone did an update so may have changed to Apple's preferred photo format called "HEIC".   The old Lightoom is not equipped to handle the new photo format.  Go into the phone settings and force it to shoot in the tradional, common JPEG format.   

    Keith Reeder
    Keith Reeder
    Participating Frequently
    December 17, 2023

    That was the issue!! Thank you so much!


    Just for clarity in case anyone else happens along:

     

    "Your Lightroom is old.  Your phone is newer."

     

    This isn't - and can't be - the issue, or this phone/Lr combination would never have worked..

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    December 15, 2023

    Bug reports are not accepted against old versions of Lightroom - moving to discussions.

    Rikk Flohr: Adobe Photography Org
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